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Marra Flooring & Design
Wood Flooring - Refinish, Wood Flooring - Install or Completely Replace, Vinyl or Linoleum Sheet Flooring or Tiles Installation,
About us
Marra Flooring & Design has been a family owned and operated flooring company since 1995. We pride ourselves in customer satisfaction, quality craftsmanship, a wide range of products, and competitive pricing. It is our job to provide our customers with the knowledge and tools so that they may make the best choices for all their flooring needs. We have the knowledge, tools and expertise to make all of your dreams come true. Don't just hire anyone when you can have someone who cares and will look at you as not just another customer, but as a part of the Marra Flooring family. If you are looking for a great job, a pleasant experience, and a competitive pricing, Marra Flooring & Design is only a step away.
Business highlights
30 years of experience
Services we offer
Backsplash, Custom Showers, Fire Places, Flooring
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 2% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 63 reviews
Patti T.
Jun 2023
Wood Flooring - Refinish
Great Company to work with. Very professional and responsive. Ron and Jay refinished our kitchen hardwood floor and did an excellent job. Always showed up on time and kept us informed during the entire project. Flooring now looks as good or better then when first installed. Would highly recommend Marra Flooring......
Donny A.
Jun 2023
Wood Flooring - Refinish
dependable, personable, proactive communication and excellent work!
Heather F.
Mar 2023
Carpet - Install
Great service provided throughout all steps of the process. Would hire them again for any future projects.
Christopher G.
Mar 2023
Wood Flooring - Refinish
Marra Flooring has been one of the best customer oriented flooring companies we've worked with. My wife and I had a 2 room project and reached out to multiple companies for quotes. Marra answered all of our questions and stated multiple times they want to inform customers about the process and teach them. This enables the customer to make the best informed decision and understand the differences in quality between companies. Marra also worked with us multiple times to get the color of the floor confirmed and provided samples to make sure we were happy with the color options and it matched what we were looking for. The quality of work was excellent and quickly executed. The workers made sure to cover the entrances into the room with plastic to ensure cleanliness and prevent dust from spreading unnecessarily. The only caveat we had with the work team was lack of communication regarding day and start times. The first day was scheduled and communicated but we didn't know what day/time the teams were coming back to continue/finish work.
Matthew C.
Feb 2023
Wood Flooring - Refinish
Marra worked with me to explore options considering the quality of the existing floor, wear requirements and color to come up with the best stain for our home. The team was on-time, and kept the schedule. I loved the quality, especially where they replaced flooring that had water damage. The team kept the dust under control and protected mounted items and closet items. They asked for a big deposit (~40%) but finished before asking for final.
Erik H.
Aug 2022
Good selection, good service. There was an issue with them ordering the wrong trim to finish the job, and there was a delay in actually getting the right trim and finally buttoning things up. But ultimately they did.
Brian L.
Jul 2022
Tile: Ceramic and Porcelain - Install
Great work
Avery M.
Mar 2022
Wood Flooring - Refinish
They were timely, knowledgeable and pleasant to deal with.
Caitlin C.
Feb 2022
Wood Flooring - Refinish
Very friendly staff. The job was done well and finished in a timely manner. We will be back to have the finish the rest of our house.
Jeff C.
Feb 2022
Tile: Ceramic and Porcelain - Install
Marra flooring was absolutely great to work with. They used their expertise to walk us through the entire process of choosing a backsplash. During each step their professionalism was obvious and their customer service was exceptional. I would absolutely use Marra again for another project and would recommend them to anyone.
William F.
Feb 2022
Carpet - Install - For Business
People are professional they are very reasonable with their pricing and I enjoyed working with
Rick G.
Dec 2021
Wood Flooring - Install or Completely Replace
Awesome start to finish
Jonathan L.
Dec 2021
Wood Flooring - Install or Completely Replace
Very responsive. Willing to be flexible about splitting the job into two phases to accommodate plumbing repair. Reasonably priced. Iâ d definitely use Marra again.
Sherman C.
Dec 2021
Tile: Ceramic and Porcelain - Install
Marra Flooring is easy to work with and they show that they really care about your project. The finished project was just as good as they said it would be. I will definitely return to them with any future flooring projects. Additionally, everyone was very professional and friendly.
David S.
Nov 2021
Wood Flooring - Install or Completely Replace
The installers did a great job
Response from Marra Flooring & Design
"Thank you"
Ellen C.
Oct 2021
Wood Flooring - Refinish
My experience was good. Chris was punctual and kept me informed of the progress. Also, my floors are just right.
Response from Marra Flooring & Design
"Thanks"
Ed P.
Oct 2021
Wood Flooring - Install or Completely Replace
Wonderful job. Done on time and satisfied. Thank you!
Response from Marra Flooring & Design
"Thanks!"
Jay F.
Oct 2021
Wood Flooring - Refinish
Fast and professional
Response from Marra Flooring & Design
"Thank you!"
Brian P.
Aug 2021
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Response from Marra Flooring & Design
"Thank you for your feedback!"
Jerry S.
Dec 2020
I am very disappointed in the kitchen flooring and backsplash that Marra Flooring did for us. Numerous delays, wrong product shipped, mistakes in the install, sloppiness with the installs, delays getting someone out to fix, etc. When faced with all of this, their response was basically Sorry, I will have a team meeting - oh, by the way, you owe me $1688. This after they took the excess boxes of tile that we paid for. I am very disappointed.
Response from Marra Flooring & Design
"I think we may be a bit misleading in your review. The original estimate stated the floor you requested and purchased. Upon arrival, you informed the installer that you had chosen another floor even though the invoice that was approved stated the floor that was delivered. Upon notification, we reordered the floor at no additional charge to you and in 2 days we installed the floor you requested. As far as the backsplash we installed. After installation, Jim asked you how everything was and you stated that there were 2 issues you did not like. The very next day we came back and addressed the issues you had discussed. I am not aware of any delays in the repairs. Once again, the wrong product was not shipped and we were there promptly. We strive as a company to do our best for our customers on all sides. I have myself called 2 times but nothing in return. I always want to know what issues if any have raised and make sure we do what we need to as a company to better ourselves. I personally took your order and looked at what was ordered. All the material stated in the invoice that was agreed to was ordered correctly. as I stated, we returned at a charge to me not you, the original material, and drove to get what you had wanted to alleviate the situation and make the customer happy. I feel that this review is not an accurate review, and does not express properly the process and the steps we took to make sure our customer was happy. Jim always asks how things were through the process and if we need to address not only a job situation but ourselves. I am very sorry that you feel that this was not a pleasant experience, and as I said, I have reached out 2 times to discuss it but have received no calls, emails, or direct messages back to discuss. I am always here for our customers to discuss any issues that may arise and to let them know we are not perfect but will always put their interest first to make it a good experience."
Jim R.
Oct 2020
Tile: Ceramic and Porcelain - Install
Never submitted a proposal after measurement. I called 4 times and they never followed through.
Response from Marra Flooring & Design
"-Jim your estimate was sent on - and we followed up with a phone call to advise it was sent. We also followed up that call with another call 2 days later as we always do. We usually will not call more than 3 times as there is a fine line between good customer service and annoying someone. Usually after the 3rd call and no response we will file the estimate away in case a customer will call in the future. I am sorry to read this response as we did do our job and our quick books has a trail of dates estimates are sent. I did resend this as we may have the incorrect email but with no response back we would not know that. I hope this clarifies any confusion and feel free to reach out as we have sent numerous estimates. Most customers would have called regarding a timely estimate and if that had happened we would have probably clarified any miscommunication"
Colby G.
Oct 2020
Rob is very transparent, fair and willing to do the right thing. Ended up running into a mold issue while replacing my floors, he was patient and provided helpful insight and referrals through the whole process. He is very accessible and flexible with my schedule. Would definetly recommend.
Allan B.
Sep 2020
Wood Flooring - Install or Completely Replace
Marra was the only company that returned my call out of 6 stores. Great selection, quick estimate, wood floor completed right on schedule. Got exactly what I wanted! How often does that happen? Thanks.
Paul K.
Jun 2020
completed a 12x22 room in under an hour fast easy in an out,very courteous quick cleanup ,great crew!
RAGHIDA S.
Apr 2020
Carpet - Install
Marra Flooring restored my carpet after it was pulled up due to water damage and re-installed it back to its original state. When I had a concern about an area they sent the crew back the next morning promptly. Everyone from the Office Jim and Rob to the crew Junior and his crew were extremely professional and courteous and helpful. They were very fair with the cost of this repair. Marra Flooring solved a big problem for me and put back my room beautifully! They did an excellent job! I recommend them highly!
Licensing
State Contractor License Requirements
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FAQ
Marra Flooring & Design is currently rated 4.7 overall out of 5.
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Marra Flooring & Design accepts the following forms of payment: CreditCard
Yes, Marra Flooring & Design offers free project estimates.
No, Marra Flooring & Design does not offer eco-friendly accreditations.
No, Marra Flooring & Design does not offer a senior discount.
No, Marra Flooring & Design does not offer emergency services.
Yes, Marra Flooring & Design offers warranties.