Britton Homes LLC

The Britton Homes team is fantastic. I would work with them again in a heartbeat (in fact I plan to in the future!). They plan well, they communicate well, they are professional, kind, and thoughtful. They gave me some excellent advice on tweaks to my plan that I am extremely grateful for. They take your home as seriously as if it were their home that they were going to live in. They are detail-oriented and proud of the quality of their work. The subcontractors they work with for specific elements of the work (tile, painting, electrical, etc), have the same attitude and approach. The team also takes your wallet seriously - with honesty about the real cost of things and the places were it does and does NOT make sense to save money if you need to. I will also say - especially as a woman - that they never made me feel stupid for not knowing something. They were always happy to explain, which has not been my experience in the past. Don't bother getting quotes from other contractors - just work with Patrick, Ryan, and the rest of the Britton Homes team.

Jim, Ryan, John, Jay and team were fantastic. This is the second time we have hired a Britton team. We have always been very pleased with the work from the scoping of the project to the renovation process, completion and even the final punch list. Both projects were on time and on budget. We find because of their experience, their recommendations of subtle design options and suggestions make a big difference in the end product. The project that was just completed involved multiple out-sourcing as well. All was handled smoothly and professionally. We rebuilt a garage, added a beautiful bedroom and bath above the garage, replaced the roof and gutters, remodeled two existing bathrooms, replaced many of the interior doors and replaced shutters and some siding. The only delay in the project was caused by city permitting issues. Communication was good with respect to timeline as well as when decisions were needed. I also work at home and worked through this project with their understanding and planning. They also work well with animals in the home through a project. The team has long relationships with many of the subcontractors and the immediate team are great craftsman and workers. We are very pleased with our new space, grateful to the Britton team, would call them again for a future project and highly recommend their work!

We had hired Britton homes in the past for other work on our house and had been extremely pleased. Based on our previous experience we hired them to do a complete kitchen renovation, and once again were very happy with the entire project from end to end. The scope included new cabinets and countertops, new drywall, insulation and plastering, a new larger window, electrical, plumbing and painting. The quality of the work done, the choice of materials and the friendly but professional crew who worked on the kitchen were outstanding. Jim Britton and the project manager, Ryan, we are always available for questions and consultation, and even helped out with a vendor when we ran into trouble with our sink purchase. We have future projects planned for our house, and will not hesitate to hire Britton Homes for the next one.

I couldn't have better things to say about Britton Homes. Highly recommended We had 3-4 vendors come in and only Britton Homes had the complete vision for the renovation, recommendation for the design house (cabinets) who did the CAD drawings, references, reasonable pricing, subs and execution. We were even able to go to one of the other homes that they had completed a kitchen renovation to see the work in-person. Our kitchen renovation was a full-gut including knocking down a load-bearing wall, new appliances, new cabinets, fireplace conversion, floor leveling, new hardwoods, electrical, plumbing, insulation and much more. The crew cleaned up after each day and did their best to make the process as painless as possible....even in the middle of winter and with a few curve balls, requiring change orders along the way. We will definitely be contacting Jim and the crew (Ryan, Jack, Pat, John, Ian) for follow-up work. Highly recommended and happy to be a reference.

We had worked with Britton Homes in the past and were so pleased with their work that we hired them again to completely renovate a bathroom and our outdoor deck. Jim Britton and his crew are friendly and completely professional. They take their time to lay out the project timeline and discuss the project in detail, as well as supply recommendations of vendors for tiles, shower doors, vanities, etc. Jim assigns a project manager (Ryan, who was terrific!) who is the main contact throughout the project. All work done was of the highest quality, and included electrical, extensive plumbing, sheetrock, plastering, and tile work for the bathroom, and major carpentry and new concrete footings for the deck. Jim and Ryan were always available to discuss changes or issues encountered, and both projects were completed on schedule. We highly recommend Britton Homes for any construction project, and were so pleased once again that we are hiring them to renovate our kitchen in the near future.

I give Britton my highest and most emphatic recommendation. They got the job because another contractor, who gave us a lower estimate, didn't get back to us to answer questions -- I was able to get Britton to adjust parameters of the job to improve the pricing. The two best things about Britton are (1) the quality of the work, which was excellent -- the attention to detail here went beyond my own scrutiny, 98% done right first time, but no detail too small to fix and (2) the level of customer service. Ryan, the project manager on the job, was here nearly every day, answered every single question, was highly responsive on email, explained everything in detail, and treated us like royalty. Their workers were nice and helpful and responsive, too. But Ryan is a total asset and made very happy I chose them. A bunch of stuff went wrong here, none of it Britton's fault. I needed to replace my washer and dryer in the middle of the job -- they worked the laundry room schedule around it. The plumbing supplies company delivered the wrong size shower -- they helped me get that straightened out. The roof started leaking and I needed a new roof and to resize some windows to prevent ice dams -- they gave us a quote, integrated the new pieces into the job, and worked around the roofer's schedule. They figured out how to stage it so we'd have a working shower partway through the job. And when they did make a mistake -- causing cracks in a wall next to the bathroom, little leaks in a shower enclosure, ordering a window that opened the wrong way -- they fixed it and charged us nothing. They also kept exactly to their quote. The only additional changes were things that we explicitly added to the job that weren't in the original spec, like additional lighting or adding a dryer circuit -- and the charges for those were reasonable. It's such a pleasure working with these people. And if you've done any remodeling, you know that's unusual.

This was absolute perfection from beginning to end. Cannot say enough good things about Patrick, Ryan and their crew. Patrick and Ryan always kept us in loop at various stages of the project. Clearly laid out the costs, timelines and in our case worked diligently with the town to iron out some permit issues. Patrick was courteous and always helpful during the planning stage. He clearly laid out, in detail, all the costs and overall plans on executing the project. There were never any surprises in the project. Overall the quality of the work is really high and the whole experience surpassed our expectations.

Very well. Having a project manager worked very well with us. Certainly more expensive, but we did not have to deal with a lot of issues/logistics personally, which we certainly appreciated.

The Britton Homes team is literally second to none. They have the resources and knowledge to fulfill the construction wishes of any homeowner. The quality of the work is also superb. As an example, Jim Britton was looking a the finished roof on my garage one day after shingling. He noticed that the shingles were not lined up properly. It would not leak, it just wasn't completely correct. Instead of saying it's good enough, Jim said, "tear all the shingles off and start over - it's not right," and that's exactly what was done. Jim said, "It's my name on this structure; it will be exactly correct." There's no substitute for the quality and commitment provided by Britton Homes for any project. I am very proud to show off my garage to everyone!

Britton's project coordinator did a great job ensuring every contractor was there at the scheduled time. The work included digging the ground, laying the foundation, framing the garage, building, roofing, finishing, painting, paving the driveway. With the addition of the front deck and the garage, the house looks beautify. These guys are awesome.

We recently purchased a 100+-year-old home and wanted to do some significant work under a very tight timeline during a five-week period between closing and move-in. Our scope of work included painting and staining/refinishing floors on the first two floors of our home, as well as converting an existing bedroom into a master bath. We have previously undergone a kitchen renovation on our Boston condo and had a less than stellar experience with the contractor, so we searched on Angie's List and found Britton Homes. Jim, the owner, and Patrick, his son, came out to look over the property with their subcontractors and the architect, whom we hired separately, before we had even closed, allowing us to jumpstart the process, including a quote and schedule, considerably. In fact, the painters starting prepping the walls the day we closed. Jim handled much of the day-to-day project management directly, with Ryan, one of his project managers, coming in to help out as needed. Jay, Jim's brother, did much of the prep and finish work and brought incredible knowledge as to how best to work within the confines of an older home without sacrificing its character. All of the subcontractors, from the painters, to the flooring folks, to the tiler, to the plumbers and electricians, did wonderful work and met incredibly tight deadlines, even working over weekends. They were able to fully complete the demo and rough in the plumbing for the bathroom, as well as the floor refinishing and most of the painting, in the five-week timeline before we moved in, which was amazing! As with any project there were a few hiccups, but Britton was exceptional about correcting them quickly. For example, the wrong vanity, which we ordered independently from Britton, delivered, which Jay noticed immediately, before it was even got off the truck, and sent it back. They really have fantastic attention to detail. The biggest praise that we can give Britton is that whenever there were any issues (which was rare and generally beyond anyone's control), they were incredibly responsive and quick to find solutions--the complete opposite of our frustrating kitchen renovation experience! Britton Homes was always readily available to reach and responded to us immediately. Also, as testimony to them standing behind their work, we had an issue with water stains on the ceiling of our new shower a few months after the work was complete and reached out to Jim. He immediate responded, and Ryan came out in short order to assess the situation, find a solution, and line-up folks to fix it. Truly exceptional service and high-quality work. We would highly recommend the entire Britton Homes team and in fact, we will use them when we redo our third floor, as well as our kitchen in the coming years, if they aren't too busy from all of their spectacular reviews on Angie's List!

Britton Homes were very professional, courteous and detail oriented. Work was first rate quality and met our expectations and vision fully. The project team were flexible and accommodating to my busy schedule, often meeting early mornings or connecting via email, text phone during the day or even on occasion after working hours. Communication was excellent and they kept on track to ensure the project finished on time and budget. They were willing to take the time to explain design options and provided guidance or suggestions when making selections of materials, fixtures etc. I would have no reservations in working with Jim, Ryan and team on any projects in the future and plan to do so.

They worked 10/11 hours a day to get the job done as quickly as possible.
They left the sidewalk and driveway cleaned up everyday.,..always getting up all the loose nails.
Everyone was so impressed with their work, they got other jobs in our neighborhood and I have referred them to friends who have also used them.
Patrick Britton was easy to get ahold of, assessable, and made the whole project easier than expected.

I can't thank Jim enough for his responsiveness, professionalism and quality work. I would hire Jim and Britton Homes again in a heartbeat. You won't be disappointed!

It went well. It took longer than expected but mostly due to permit issues. A temporary wall with a door was put in place to contain the working area and its dust etc. The crews from the different companies were all nice and polite. Jim Britton and his foreman were responsive to any problem that we had. They really care about their clients. Jim is very honest.

Jim Britton was amazing! He came out initially and listened to our requests, giving suggestions and input where needed. Within a week, he came back with a rough price. Once we okay'd it, he proceeded to give an extremely detailed price by room. We were not looking for the cheapest contractor, but we wanted a company that put quality first and paid attention to detail. Jim and his crew did exactly that. Our project manager, Ryan, was the best service person we have ever dealt with. He got married during our remodeling and other than the week of his honeymoon, he checked in every day! Their carpenter, John, went out of his way to assist, and his work was great. All of the vendors Jim referred were excellent and stood behind their products. Jim's family works with him, and they were all top-notch and extremely easy to work with. We were out of town for most of the project completion, and we never had to worry about staying on schedule or anything going wrong. Jim met our timeline and the only price variance were costs that we added. I can't say enough about how great this company is! It was an enjoyable experience, and no one ever says that about remodeling! We absolutely love the house! Every detail is perfect, and the remodeling looks better than we ever imagined. We highly recommend Britton Homes!

There were a large number of problems with the work that they completed and they charged an above average price. Some of these problems were minor, such as improperly adjusted plumbing fixtures, not unclogging the pipes before installing, or leaving faint boot prints before sealing the hardwood floor. They also tried to claim that they had under billed me for some of the work almost two months after the final settlement, and asked me to pay for the remainder. With their opaque billing model, I had no way to tell if this was legitimate or not. At best this was negligent and unprofessional, at worst it was a scam. I had been willing to give them the benefit of the doubt with these issues and not give them a negative review. But we had seen some ceiling damage in our kitchen that had been steadily getting worse over the last few years. When I finally had a chance to have someone come look at this, it turned out to be a leak from the bathtub plumbing that they had installed. Between the plumbing and ceiling work, this is going to cost over $1000 to fix. This was the final straw for me and I feel compelled to share this experience with others. My overall experience was that they charged a premium rate to do substandard work, and followed that up with unprofessional billing practices. I would strongly discourage people from using Britton Homes for any size job.

We found Britton Homes on Angie's List for an addition to our home.  Jim is a focused, honest, organized professional who came in with a very detailed estimate for the job and kept us up to date on the timeline through the whole process.  The work was outstanding and even with a few setbacks along the way Jim managed to get the work done on time.  Jim's bid was high, and he said right from the start that Britton Homes will have higher estimates than a lot of other outfits, but they also get the job done for what they say (rather than come back with extra expenses through the whole job).  Also, you get what you pay for and Britton Homes was well worth it.  I would use them again in a heartbeat.

First of all, Jim Britton and his team were professionals all the way. They were responsive, punctual, and good at rolling with changes/problems as they arose.
We knew what we wanted for the kitchen and bath design, but we did not have formal plans. We picked out our own cabinet designer and stone company. We also selected and ordered all of the appliances, lighting fixtures, plumbing fixtures, tile, and other major supplies. Britton was good at taking it from there. They took the time to review all the items before we ordered to ensure that everything would work in our situation. The whole "design" process (I use that term loosely) was really a team effort, and it worked out well.
We carefully scheduled the start of the job with Britton, and he developed a high-level schedule. We chose to do the demolition ourselves to save a few bucks, and that worked out fine. We demo'ed over a long weekend and Britton's team showed up on-time the following day to get started. From that point on, everything moved forward fairly quickly. There were a few hiccups with subcontractors' work, but they were always quickly addressed.
This is a good point to mention the great communications I had with the project manager, Jason. He was always responsive via email, text, phone, and in-person. He was not your "old school" contractor that only gets in touch by phone at the end of the work day. This allowed us to tactically solve problems or issues as they came up in real-time. That really helped the timeline. Jason was also really good a tracking punch-list issues. I could casually verbally reference something that we wanted fixed or changed, and he almost always got it taken care of without a second reminder. That was great.
Like any project, we had some problems come up that were frustrating. The stone company botched the installation of the countertops and our new custom interior doors got screwed up by the manufacturer. But that wasn't Britton's fault, and they took it in stride. We did have some minor issues around fixtures that we picked (e.g. the plumber couldn't figure out how to plumb a customized vanity drain; it was difficult to find someone to install a pre-fab shower enclosure; we specified some incorrect Lutron light controllers, and the electrician had to exchange them). Considering some of those issues were due to our incompatible product selections, Britton and his team were very accommodating.
Now some of the more negatives. Britton was certainly expensive but not completely out-of-line for work in the downtown area. As a suburban contractor, Britton was clearly not keen on working in a dense urban area with limited parking and no place for a dumpster. I suspect that that inconvenience increased the price a bit. For a six-figure project, we knew that change orders would come up, but it was not exactly a transparent process. A few change order items were obvious because we added scope. But most of them ended up on a list that we didn't see until the end of the process. I think that they took this approach so that they could credit us on scope that came in cheaper than expected. It's fairer in terms of cost, but it felt a little like we were giving a blank check. In the end, it did work out fine.
The last item to address is quality. Clearly, Britton had a high standard of quality workmanship. I am a engineer and a perfectionist, and I rarely found things to comment on. When I did, they addressed it, even if it was a costly fix. When a quality issue is brought up, most contractors try to convince the owner that "it's supposed to be like that." Britton never did this, which was a first for me. I'd bring an issues, and it would usually be correct the next day.
All-in-all, it was a positive experience, and we would use Britton again for our next big project.

I contacted Britton Homes summer of 2014 and had a long conversation about a potential expansion that I was planning.  Patrick responded and was very open and honest about the project.  At the time I only had very rough plans and he stated that he would be interested in working on the project after the designs were finalized.  
Once the designs were finalized I called Patrick back for a bid on the project.  I must admit that the bid was not the lowest but I chose to work with Britton because Patrick was so honest with me and he was very responsive and even early to all our appointments.  Several of the other builders I had contacted were late or no shows.  I brought Britton's proposal to a local architect and he said the estimate was reasonable and if I had a good feeling about the contractor I should go with them.  The initial estimate was over our budget but Patrick was able to work with me to get us into the budget range we were looking for.  For example, he asked if I would be willing to do the painting on my own, or instead of bringing in a carpenter to build our custom closet could we live with buying a closet system from ikea or the container store?  Taking all these things into consideration we were able to bring the estimate down to a price we could afford. 
After signing the contract Patrick made everything painless.  The day after signing the contract Patrick sent over the preliminary schedule and asked if we applied for permits could we start as soon as we got the permits.  I had heard that the permit process could be quite lengthy so I agreed.  Patrick called me back a few days later and told me to get packing the permits were approved and he started the next Monday.  Unfortunately, the day after they started the project we got the first blizzard of the 2015 winter season.  Through the winter season we had multiple blizzards but there were only 2 days through the project that there wasn't someone working at my house.  The entire city of Boston shut down for multiple days but Britton Homes was always around unless they found that it was really too dangerous to be on the streets.  
The projected timeline for the project was a bit over 3 months but Patrick and his team were done a month early and I was amazed.  If there was an issue or concern both Patrick and Jason were on top of the issue within minutes.  If sent an email at 7 or 8 at night I had a response before I went to bed.  Over few months I had worked with Patrick, Jason and Ryan we ran into several issues.  
1. Ice dams: I was told that due to the fact they had taken down the walls and ceilings heat was escaping into the attic and creating huge ice dams.  I was told that water started coming in through several places in the house but not to worry.  Patrick had his roofing guys come over and break up the ice dams and they put up temporary insulation to prevent new ice dams from forming.  He also said since they were having his plaster guys come over they would have all the water damage patched and as good as new.  
2. Driveway: The dumpster they had brought in tore up the driveway.  According to the dumpster company after all the snow had melted all the water had seeped into the existing cracks in my driveway which made everything under the asphalt very soft.  When they came to get the dumpster the truck tore up my driveway pulling the dumpster up.  Patrick told me not to worry and they had scheduled someone to come out and repair my driveway.  
3. Electrical: After opening the walls they found that the existing electrical hadn't been touched since the house was built.  The options were leave it and hope for the best.  If they put the walls back up with the existing wiring we run the risk of having issues in the future or spend the money and rewire everything.  After some discussion Patrick, he made the choice easy for me.  He gave me a ballpark estimate based on his conversation with the electrician and he worked with me on the price.  
Since we moved back into our new house everyone who has come over has been absolutely amazed.  I would definitely work with Britton in the future and would recommend them to anyone who asks.  I shared my entire experience with my friend who is an architect and he said it is very rare to hear about builders who are that committed to customer service.  
Patrick & Jason treated my family like they were their own.  Britton Homes estimate wasn't the lowest of the 4 that I got, but you get what you pay for.  What I paid for was exceptional quality and piece of mind during a very stressful time.  Thank you again for all you have done for my family!

This was a very big project, and Britton Homes managed everything with great care, professionalism, attention to every detail. The owner, Jim Britton, was always available and responsive to every question or change of plan. When some problems arose Jim was quick to resolve them efficiently. The entire crew working with him is just as professionaL, The project manager, Jason, is very thorough, thoughtful and responsive. The carpenter ,Ryan, is truly  talented, building bookshelves in my living room from a photo, making them look as if they had always been there. The electricians, plumbers, painters are top notch. My home was left in perfect condition each day, and the final result is more than everything I had hoped.
I would recommend Britton Homes without hesitation!

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Britton Homes did a total remodel and renovation of our finished basement. I'll simply say that this organization is exactly what you want when you go looking for a design/build firm. They are consummate professionals, highly responsive, willing to make recommendations, and totally transparent. We are completely satisfied with a 12 week project costing near $200K that completely took over our entire lower level while we were occupying the house. I'm not sure there's much more to say than that. Easily my strongest recommendation of any home service provider I have encountered.

Highlights:

 - easy to get in touch with and highly communicative from the outset (found on Angie's List)

 - provided the most detailed and thorough estimate of any provider I contacted, very competitive price

 - professional and respectful throughout the process

 - operated very close to projected schedule

 - easily reachable and provided good updates throughout the duration

 - maintained flexibility for change items that emerged after work began

 - stayed on budget, provided detailed analysis at project close for variances

 - good workmanship and subcontractor coordination throughout

 - quickly addressed punch list and follow up item after project was complete

We contracted Britton Homes LLC to renovate our kitchen to specifications created by our architect, Hundred Acre Design of Worcester MA.  Jim Britton (Owner) asked for a copy of the architect's plans ahead and arrived at our first meeting with a very detailed quote sheet.  Jim brought in his subcontractors (electrical/plumbing/carpentry) a few days after our initial meeting to firm up his quote and impressed our architect so much with his detail and knowledge that we hired him a week later.

Jim's crew was very conscientious about dust mitigation, setting up double dust barriers in the stairwell leading to the bedrooms, and they even moved our refrigerator (which was to remain after the renovation) to the dining room so we could continue to "live" during the construction.  Demolition was completed in one day!!!  Carpenters arrived the following week and started framing-out the new foyer wall to create the half bath/wet bar space and the new kitchen layout took shape immediately!!!

We had spec'd out cabinets with a local manufacturer but Jim recommended using Matt Dipilato of Ashland Cabinets in Southborough MA, which he used frequently, and they turned out beautiful!!  Matt worked very well with our architect and her design of the kitchen, he was also able to order cabinets to form a sitting bench in the back entry to the kitchen, and he had sources for the half bath vanity which fit perfectly to our architects specifications!  He even waited to see where a new wall was going to end up before ordering and installing a broom closet cabinet which fit perfectly!  Matt utilized Cabico Cabinets of Canada to construct the cherry cabinetry and they are amazing!!!

Jim also recommended Sudbury Granite and Marble of Mendon MA for our counter tops and they turned out fantastic!!!  Their templater noticed during his laser measuring that the flange of the copper sink in the wet bar was going to be too wide for the depth of the counter and that we had forgotten to include the wraparound back splash of the wet bar in our calculation for back splash tile, so we were able to re-order both in time so that there were no delays in installation!

Part of the construction was also to correct a stair hand railing leading up to the second floor and Jim had a great idea to move it to the opposite wall so that it was a continuous railing from top to bottom!  Jim's carpenter also noticed that the top of the existing wainscoting in the stairwell was going to overlap the new hand railing and recommended redoing the upper half of the wainscoting so that no pinching would occur at the overlap point.

We appreciated that Jim utilized email in most of our later discussions (as we were at work during the day) and that he was able to communicate with his subcontractors via text/email/photos when issues arrived.

All in all, we are very pleased with the renovation and enjoy the kitchen space so much that we eat most of our meals at the peninsula in the kitchen!!

We found the Britton team to be an absolute pleasure to deal with; very professional, with top-notch customer service. The quality of the work is outstanding and we love the final product. Patrick and Dan did a great job communicating with us throughout the entire project. We highly recommend them and would use them again for a future project.