LANCER CONTRACTING

Their work is top-notch, very professional. David is great to work with, he is very flexible and will work with you to provide architectural solutions. At the end of the job, they had a punch list and finished every detail before signing off. At the end of the project I wrote the following to David: The building inspector signed off on your work today and it looks like we won t be seeing the Lancer crew around any more. Although we re happy to have our house finished, we will miss seeing you all. I wanted to thank you for the amazing job you guys did and to recommend your services to any future clients. Your work was competitively priced, completed on time and of high quality, but I think three things set Lancer apart from other builders. First, was the added value of David Sylva s architectural expertise, coupled with your practical knowledge of building codes and engineering requirements. I remember the first day you came over. We had consulted with no less than three architects about expanding to a rear porch, removing the rear wall of our house and supporting the span with steel beams. None of the architects were confident that the open space we wanted to create was possible. When we timidly mentioned what we wanted to do, you said, of course that s what you should do. You knew exactly how to do it and reassured us that it was possible. And it turned out even better than we had hoped for! Secondly, you were extremely flexible about accommodating our changing plans that evolved as we saw our space after the demolition. At the same time you were not afraid to voice your opinion when you felt we were unnecessarily tinkering with a valid plan. Third, in addition to their high quality standards, I want to commend your crew for the respect they showed for protecting our living space. This extended from little details like removing their shoes when they entered or covering their boots with shower caps, making sure the crew s toolbelts didn t scratch anything to the care they took to protect floors, walls, and awareness of dust control. At the end of every day, the construction site was so clean that we had a several parties in the space under construction. This was true of the exterior of the house as well all trash was removed on a daily basis. If you wish to refer anyone to us for further information, please feel free to give them our phone number.

The job went very well overall. The people from Lancer were responsive and punctual and there were no issues with the quality or the time line. This was a relatively small job, but I would consider Lancer for a larger remodeling project.

They were GREAT! Super responsive, competitive price, very professional, just a great all-around experience. Our water heater broke one day and I called around to several different companies to see who was available and what the price would be. Lancer returned my call immediately and they were really helpful on the phone. Very friendly and professional when they came out to replace our water heater. Couldn't have been nicer... a great experience all around!

They were professional and got it done when they said they were going to do it.

They were friendly when they came out and made sure to answer all of our questions. I was pleased with the service. They just seemed like down home people that you could trust. They were very knowledgeable and knew how to make what we want happen.

I was able to set up an appointment with Bob Rizza within a couple of days after I contacted them. He and another gentleman arrived at my house, quickly assessed the issue and within 24 hours I received an email from them with the proposed scope of work and cost. They were able to start the work within a couple of days. The work went without a hitch and the quality was very high. I have another plumbing issue in my house and plan to use them again.

We had a great experience with Lancer and felt they did excellent work and were professional in every way throughout the entire remodeling process, which can be long and tiring. I could always get Bob on the phone when I needed to ask him something, and his response rate on e-mail was equally as impressive. The team who worked on our bathroom, which included Sergio, Mario, and Eric, were all fantastic. Lancer charges top dollar for their work (though they were not the most expensive estimate we received and part of the high price of remodeling is due to living in this insanely pricey state) but the quality of their work is first rate and they are VERY easy to deal with in every regard (which almost justifies the price in my opinion). In my experience, their commitment to customer service is unparalleled. Quite honestly, I suspect the person who posted the first negative review had a serious case of sour grapes, as I can't imagine this company doing anything less than great work.

Utterly terrible experience.

Everyone who works at lancer Contracting is helpful, pleasant and very competent. All the work Lancer has done for me over the last three years has been of the highest quality. The electrician, Eric Markarian, is happy to answer any and all questions by telephone or email and is an authority on all things electrical. The plumbing division is also superb. Bob Rizza, the customer relations man, responds quickly to questions and requests and never leaves the customer in the dark about what is going on with his/her project. All in all Lancer is the best contracting company in the Metro-West Boston area.

Peter, from Lancer, has done the heating/plumbing on my house for years. He was able to give me a fast estimate which was below the other one I received, and for a more efficient boiler. The work was scheduled quickly, done efficiently, and my basement left cleaner than before. We had a problem a few days later and he came over on his lunch hour to fix it. Julie, in the office, is friendly and helpful and has usually been able to schedule work within a few days. I have always had a good experience with this company.

THEY REMODELED TWO BATHROOMS. VERY GOOD JOB, PLEASANT PEOPLE. VERY CLEAN AND EFFICIENT. THEY ARE HELPFUL, AND WILL DISCUSS ANY PROBLEMS, HAPPY TO DO ANY LITTLE THINGS. I WOULD USE THEM AGAIN.