Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
We are a family owned and operated professional cleaning service serving the greater seacoast area for 14 years. We are fully insured (liability/work comp) and provide a wide range of cleaning services, from full maintenance home cleaning to post construction, window washing, emergency water & fire damage and more. We take pride in each service performed. Our staff is highly knowledgeable and dedicated to customer satisfaction. We offer free estimates, scoped specifically for your needs. You will rest easy knowing the same team will be servicing your contract, building a good working relationship. Our staff are all fully trained to utilize the best and most effective products and equipment available. All employees are fully background checked, and are dedicated to meeting our clients needs, Thank You for your interest in our service. Sincerely, Jennifer Tumbarello Clean Xpectations
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential & light commercial cleaning - post construction cleanup, move in & move out cleaning, window cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.519 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 11% | ||
| 5% | ||
| 11% | ||
| 0% |
Showing 1-19 of 19 reviews
Chris B.
Mar 2015
I like that they came in with a team and they went in and out of my house within an hour or an hour and a half. My day wasn't tied up with them. I think they are reasonably priced. They are very pleasant. I also like that they were insured.
Chris B.
Oct 2014
They're fabulous. They do great work and they're in and out. They come in as a team. They do a great job.
Gerald L.
Jun 2014
They were prompt. They were good but we decided to do it ourselves. It was $160 each visit.
Diane B.
Jun 2014
unknown
Kristina P.
Aug 2013
First, she called at 9:30a on the day of our appt and said she had a cancellation and was on her way and hour and a half early. My toddler and I were still in our pajamas - but I didn't feel I really had a choice, so I let them come anyway.
I returned home at noon. Here is the verbatim text I sent her after I inspected my home and was wildly disappointed.
Her reply was to argue with me via text and say and quot; You didn't want a deep clean,and quot; and and quot; We'll just have to agree to disagreeand quot; about the poor job they did.
I did not realize dusting and cleaning visible surfaces was and quot; deep cleaning.and quot; That is just absurd. They vacuumed my hardwood floors, but didn't mop! Seriously?!
She made no offer as of yet to remedy the situation. I will update if she does.
I unfortunately was too trusting and gave her a check when they arrived, before the job was done. SInce I consider this job incomplete I put a stop-payment on the check while the claim is being investigated. If she makes good on properly cleaning my home, I will of course pay for it.
I have photo proof of the poor work below. Interesting that the providers reply is to say call me and quot;ridiculousand quot; and that mt pictures have no truth. Take her word, or my proof. Hire Merry Maids instead of this charlatan.
I returned home at noon. Here is the verbatim text I sent her after I inspected my home and was wildly disappointed.
and quot; Jennifer - I just home and inspected your work, and I'm very disappointed.
Nearly every single window sill is dusty, the fireplace mantle is dirty (with one streak where someone swiped around the vase and pictures), stairs are dirty (Im guessing you just vacuumed and didn't follow up with mopping), almost every single floor vent is dirty, mudroom bench is still dusty, dirty paper towels left on the master bedroom dresser, the two ceiling fans were ignored, under and top of the fridge are dirty, dust bunnies and dog food on the kitchen floor in the corner.
And that's just what I noticed in five minutes.
I keep my house pretty clean - so I expected a deeper clean from a crew of four coming in.and quot;
Her reply was to argue with me via text and say and quot; You didn't want a deep clean,and quot; and and quot; We'll just have to agree to disagreeand quot; about the poor job they did.
I did not realize dusting and cleaning visible surfaces was and quot; deep cleaning.and quot; That is just absurd. They vacuumed my hardwood floors, but didn't mop! Seriously?!
She made no offer as of yet to remedy the situation. I will update if she does.
I unfortunately was too trusting and gave her a check when they arrived, before the job was done. SInce I consider this job incomplete I put a stop-payment on the check while the claim is being investigated. If she makes good on properly cleaning my home, I will of course pay for it.
I have photo proof of the poor work below. Interesting that the providers reply is to say call me and quot;ridiculousand quot; and that mt pictures have no truth. Take her word, or my proof. Hire Merry Maids instead of this charlatan.
Response from Clean Xpectations
"To anyone reading this ridiculous post. Please disregard as this woman clearly has issues. These pictures hold no truth nor does her verbage. She wanted a free cleaning and got one."
Wendy A.
May 2013
Horrible! To date home owner has not heard from Jen or recvd itemized bill.
Response from Clean Xpectations
"I'm not sure why you are so upset, but we are an honest, hard working Company,and tried to placate immediatly,but you couldn't faciltate?Just to clear things up, our team ,you refere to"walking down town?" Was running opposite towards a woman who was lyng on the ground ,who had fell,smashed her face+lost her dog s leash,,and it looked like she was being attacked. We helped her up, got the dog for her,and some tissues for her face,,she was bleding and crying her eyes out. We still would like to placate,and offered to come back the next day, and you were busy? We don't get good reviews,we Earn them, if there is anyway we could satisfy you, we woud gladly, I guess no good deed goed unpunished?our team is very proffesional,and NEVER would go to a closed down beach when we live in the seacoast, thank you"
Chris B.
Mar 2013
I think they are fabulous. They did everything. They were professional and pleasant. They came in and were fast. They were trustworthy. They have insurance and everything so I just got out of their way and they let them work. The people who came in to do the work were professional and courteous.
Carolyn P.
Nov 2012
Bibbity Boppity Boo! These guys do what I can't seem to get done ever in record time, there have been occasions that I have been at home when they come and they are in and out in no time and have transformed my house from cat-fur covered, un-vacuumed, mayhem to a Better Homes and Garden magazine. Jennifer has always been able to work our needs into the schedule as we often move our monthly cleaning based on when we'll be having guests. We'll continue to work wit Clean Xpectations until I develop my own magical skills...
Brian M.
Nov 2012
We signed a contract with Clean Xpectations, but we weren't happy with what they did the first time they came out. We might not go back with them because they're too expensive for the quality of work we got. Their vacuums did not work well and when I moved some of the things in my kitchen I found dirt underneath. I was not happy for $165 and we used to have a cleaning lady for $70 that did an immaculate job in the same amount of time. I just can't understand what happened. There were things that they did really well, but they also did things that I was really disappointed in for $165. She was very responsive and we had arranged a time for her to come, but I was out do errands and received three messages saying that she was out at my house waiting for me even though we had agreed on another time and I don't think that was very professional.
Response from Clean Xpectations
"Hi Member, I am sorry you have a problem with the current market prices. Regardless we use nothing but the best commercial grade vacuums and equipment as I discussed with you during the estimate. Apparently there was a miscommunication with the time. We carry a professional manner at all times, however I do not feel that offering an alcoholic beverage at 3pm in the afternoon is professional at all. Hope you and your family can find someone to accompany your needs. Happy Holidays!"
Nichole S.
Nov 2012
Jen was prompt and professional when giving me a quote and the house looks great. I will continue to use them each month, what a load off my mind.
Thanks JEN!!!
Thanks JEN!!!
Response from Clean Xpectations
"Thanks Member, It was a pleasure to meet you. Thank you for leaving such a good review. That really means a lot to us. We will continue to serve you with pride and ambition:-) Hope you have a Happy Thanksgiving!"
Chris B.
Nov 2012
Exceptional
Mary B.
Oct 2012
I sent out an e-mail proposal with a major timeline requirement. I heard from CE within 24hrs to set up an appointment for an estimate. CE showed up 5 minutes early - walked through the house - provided me a written estimate. Two other companies were contacted; one wanted to give a verbal estimate over the phone the other arrived 45 minutes after the time agreed on and would not provide a written estimate. Called CE to say they had the project - CE responded within 12 hrs - a date was agreed to for cleaning. They arrived on 2 October and cleaned the 900 sq ft house. It looked like a new house and ready for the interior painters to come in. It wasn't until started to move things for the painters realized that some areas hadn't come to the attention of CE. My lesson learned- need to better at defining my expectations.
Maura L.
Jun 2012
The approximate cost is for bi-weekly cleaning.
Carolyn P.
Jun 2012
Overall, we’ve been very happy with them. They’ve been very good with being able to switch appointments when we need to. They do good work and they’re relatively fast.
Elaine C.
May 2012
I WAS VERY PLEASED. FLOORS WERE B ETTER THAN EXPEDTED, WINDOWS (PLEASED) AND HOUSE WAS CLEANED.EVEN WIPE MY CABINETS DOWN.
I HAVE THEM RETURNING EVERY (2) WEEKS FOR GENERAL HOUSEKEEPING.
I HAVE THEM RETURNING EVERY (2) WEEKS FOR GENERAL HOUSEKEEPING.
Response from Clean Xpectations
"Thank you for taking the time to complete a review, and continue to work with us through some small problems. We apreciate any feed back, and are constantly changing to better service our clients specific needs. Its a pleasure doing buissness with you, and we apreciate your continued service, Thanks again Team Clean X-pectations"
Deb M.
Apr 2012
I'm sorry, I didn't follow the directions. All my review is in the first section.
Response from Clean Xpectations
"Thank you for taking the time to comlete an honest report,its Great clients like yourself that help us continue to be of service. We hope all is well, and again thank you for your buissness and The excellent,detailed,review. Have a great holiday season, and we look forward to hearing from you! sincerely, Jenn , And all of our team @ Clean X-pectations,"
Helena G.
Feb 2012
I am quite pleased with their services. It is nice to welcome a group of young professionals in their own business into my home.
They are trustworthy and they do a good job!
They are trustworthy and they do a good job!
Response from Clean Xpectations
"Dear Member, Thank you for taking the time out of your busy day to complete a review form for us! We appreciate you spreading the word about your positive experience with us. I am so happy you were satisfied with the service you have been receiving and thought well enough of us to pass along the message. It has been a pleasure and we will continue to meet your standards. Thanks again for your feedback. Sincerely, Jennifer Tumbarello"
Emily M.
Feb 2011
The owner JT and her team have been cleaning my house every other week for about a year. The team does a wonderful job, which is a huge task with 3 cats and 1 big dog and all the fur that comes with them. The floors are always washed and vacuumed, all surfaces dusted, and the bathrooms and kitchen sparkle after their visit. JT is great to work with because, calls are always promptly returned, frequent check ins as to quality of service because JT strives for perfection. In addition, JT brings all the cleaning supplies as well as her own vacuum. I highly recommend Clean Xpectations - great cleaning at a modest price.
TOM F.
Sep 2009
they promptly set up an estimate with us,answered the phone and had given us a complete proposal ,refferals,insurance cert. etc.,and i was still waiting for a return call from others for a week!they still work for us weekly and have for over 2 years,they always show up,the same 3 people are here every week,building a trusting relationship.very pleasent to deal with,they use proffesional equipment,supply all materials,and are very dedicated and so far every service/cleaning is like the first.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Clean Xpectations is currently rated 4.5 overall out of 5.
Yes, Clean Xpectations offers free project estimates.
No, Clean Xpectations does not offer eco-friendly accreditations.
No, Clean Xpectations does not offer a senior discount.
Yes, Clean Xpectations offers emergency services.
No, Clean Xpectations does not offer warranties.