Default business cover photo

COMPUTER LOFT

Computer Repair, Computer Sales,

About us

CHARGES BY THE HOUR. Additional e-mail: [email protected]. The Computer Loft repairs and sells new & refurbished Apple computers. We welcome walk-ins and never charge to diagnose your computer's problem. We have been in Boston since 1990 and have been designated Apple Specialists.

Business highlights

Emergency services offered
35 years of experience

Services we offer

Service, repairs, upgrades and sales of new, used and refurbished Apple Mac / Macintosh computers.

Services we don't offer

Sales or service of Windows computers

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • PayPal
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-14 of 14 reviews
James D.
Aug 2018
5.0
Yes, I recommend this pro
They were quick and very effective. As always, I am very happy with the service. My son is **** ** his laptop, but they helped to make sure this repair was covered under Apple's warranty. In the past I have purchased data recovery, screen repairs, new hard disks (internal and external) and always been satisfied. The only minor minor issue was once they were on vacation starting the Monday after I dropped it off, so the repair took an extra week. But their vacations date is on the web page.

Andrew N.
Feb 2018
1.0
$300
The weird part is, I already have parallels and I don't want to spend $100 on it. I didn't want to bring it up because he was getting upset, and it wasn't what I came in for. At some point I realized I was defending myself from this guy. It was a little weird. When I ended up asking him if I could speak to someone who could tell me a little more, he basically asked me to leave. The manager came by and apologized on my way out, saying that is not our policy. Frankly the whole thing was bizarre. This guy must've just been having a really bad day and didn't want to be there. Anyway I ended up making an Apple store appointment at another location and got everything taken care of right away and for free. Even at the Apple Store they were really surprised about what happened. The manager at the Apple store was very nice and took my complaints, she said that they'll actually be investigating this place because the experiences are supposed to be just like the Apple Store. Such a weird place! Don't go!

Peter S.
Mar 2017
5.0
Yes, I recommend this pro
Fixed at one visit

Ian G.
Oct 2016
5.0
Yes, I recommend this pro
$750
I will go to Computer Loft for any Mac or Apple Product repair in the future, in our out of warranty. I went there because the Apple Stores were completely booked, and I am glad I did. They are an "authorized" repair center, so have the same relationship with Apple and its repair depots as any store, maybe better, who knows. As to the first computer, an accidental water damage repair is not covered by Apple Care, but Apple will fix it for a flat fee of $750, and then your Apple Care continues until expiration. Staff at Computer Loft helped me determine that it was cost effective to service the first laptop, which had good specs, but not the second, three-year old machine, since Apple Care had expired, and a new Macbook Air would cost about the same as the repair (899). (I had gone in hoping to "get" them to replace the battery anyway, but they declined to try this, explaining to me what the water damage diagnosis by Apple staff really meant, and that it would almost certainly not work to replace the battery and would be a waste of money to do this.) As a testament to how well it's all working, I dropped off the machine on Monday, and it was shipped out, repaired and returned by Wednesday, less than 48 hours! Hard drive was not damaged, so I have same machine, with almost all new components. Staff was very knowledgeable, eager to educate, friendly and transparent.

Marie G.
Feb 2016
5.0
Yes, I recommend this pro
$600
Very professional.
Very timely.
I completely trust this company to repair/revive  any of my computers.

Annette G.
Nov 2014
5.0
Computer Repair
Yes, I recommend this pro
$150
They were responsive, professional, and did a fantastic job. They originally set my expectations that they would not be able to repair the laptop, but once they took it apart the found an inexpensive way to get it working again. Great customer service, definitely recommend.

Eric D.
Jan 2014
5.0
Computer Sales
Yes, I recommend this pro
$1,200
They were very helpful. They are probably more helpful than they would have been from a normal store. I think the price is a little bit better.

Christa R.
Nov 2012
5.0
Computer Repair
Yes, I recommend this pro
$300
The experience was great from first phone call to pick up of my Macbook. Extremely professional. Repairs were done in 24 hours. Did not try to sell me additional upgrades which weren't yet needed. Honest about what I may consider down the road. All around, an excellent experience.

Joseph L.
Sep 2012
5.0
Computer Repair
Yes, I recommend this pro
$600
They provided us very good service and excellent work.

Charolotte R.
May 2012
5.0
Computer Sales
Yes, I recommend this pro
$1,700
I purchased my first MacBook from them and found them to be extremely professional and knowledgeable.  I was most satisfied with the assistance i received.

Matt M.
May 2012
5.0
Computer Repair, Computer Sales
Yes, I recommend this pro
$200
When I have needed any type of Macintosh work, they have done a good job.

Yvonne C.
Mar 2009
5.0
Computer Repair
Yes, I recommend this pro
$400
I brought my dead Macbook to them--they replaced the internal hard drive which made it functional again, but i had lost 2 years worth of photos which were on the old hard drive. They offered to try to retrieve the data on the old hard drive--no charge if unsuccessful, up to a max of $275 if successful. They called me back within 3 hours--and got EVERYTHING reinstalled on my computer by the end of that business day! Overall a great experience.

BENOIT C.
Oct 2008
4.0
Computer Repair
Yes, I recommend this pro
$250
We brought the computer to them and the next day they called to tell us it was fixed, that a simple internal reset was needed. We went to pick it up and requested they boot it up before we leave. The computer was still not functioning. We had to leave it for few more days for another diagnostic. They had to research and locate a power supply (outdated model). Now the computer works just fine.

Gregory S.
Oct 2008
5.0
Computer Repair
Yes, I recommend this pro
I called the Computer Loft and they were very helpful over the phone even though I wasn't a paying customer. I have called them a few times now and I will definitely use them in the future.

ANDREW T.
Sep 2002
5.0
Computer Repair
Yes, I recommend this pro
$260
THEY DEFRAGMENTED MY HARD DRIVE, A BIT PERIPHERAL TO MY PROBLEM, SO I CALLED THEM UP AND ASKED THEM WHY I WAS PAYING FOR THIS, AND THEY GAVE ME A COGENT REASON TO HAVE DONE SO. THEY WERE FRIENDLY EVEN WHEN I WAS A BIT ACERBIC WITH THEM. GOOD WORK, NICE PEOPLE.

Homeowner
Oct 2001
5.0
Computer Repair
Yes, I recommend this pro
WE HAVE NOT HAD ANY BAD EXPERIENCES WITH THEM IN THE PAST TWO YEARS. THEY WILL ALWAYS ADVISE US WHEN WE ARE NOT SURE ABOUT SOMETHING.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

COMPUTER LOFT is currently rated 4.9 overall out of 5.

Monday: 10:00 AM - 7:00 PM Tuesday: 10:00 AM - 7:00 PM Wednesday: 10:00 AM - 7:00 PM Thursday: 10:00 AM - 7:00 PM Friday: 10:00 AM - 6:00 PM Saturday: Closed Sunday: Closed

COMPUTER LOFT accepts the following forms of payment: American Express, PayPal, Financing Available, Check, Visa, Discover, MasterCard

Yes, COMPUTER LOFT offers free project estimates.

Yes, COMPUTER LOFT offers eco-friendly accreditations.

No, COMPUTER LOFT does not offer a senior discount.

Yes, COMPUTER LOFT offers emergency services.

Yes, COMPUTER LOFT offers warranties.

COMPUTER LOFT offers the following services: Service, repairs, upgrades and sales of new, used and refurbished Apple Mac / Macintosh computers.

Sales or service of Windows computers