AOA Moving Services, LLC

"We'd like to clarify a few details about customer's move. When customer first provided the list of items for her move, she mentioned a one-bedroom apartment's worth of furniture. However, when our movers arrived, it was clear that there were more items than expected. This discrepancy was pointed out, and our movers continued with the job after she signed an agreement. As we explained upfront, the two-hour labor rate is the minimum charge for a labor rate. If the move takes longer than estimated, we must charge for additional time on an 15mins incremental basis. This was disclosed to you during the booking process, and again when the movers arrived and saw that the job would require more time. After the move was completed, you signed the contract, indicating that the service was finished. However, movers were surprised instead of payment she was on her phone calling the Police. Our movers were instructed by the police to leave, even though they had already completed the work. Movers also began taking photos for evidence and documentation purposes to show that they had worked hard and completed the move as agreed. However, customer tried to stop our movers to take photos and claims that she was being harassed, were not able to resolve the issue at that time, and the payment was not made, even for the minimum two hours of service. The police arrived, assessed the situation, and confirmed that no crime had occurred. They advised us that the matter should be handled through small claims if needed. We did offer to work out a resolution, but we were unable to come to an agreement, and the payment was not made. And FYI to the customer we are A+ accredited with the Better Business Bureau (BBB). We strive to provide excellent service to every customer, and we feel that the situation was unfair. Thank you for your time and attention to this matter."

"Dear Lauren [Consumer Name Removed], Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered during your move. Unfortunately, an unexpected situation with a previous customer led to more items than disclosed on the inventory, which impacted our schedule. We?re sorry for any inconvenience this caused, especially after a long day?s work. We appreciate your understanding of our team?s efforts, but we understand that this does not make up for the frustration you experienced. To make amends, we would like to offer you a refund of $100, in line with our policy for the delay. Please contact us directly so we can arrange this for you. Your feedback is invaluable, and we?re committed to improving our services. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Best regards, Kenny Vargas AOA Moving Services 857-444-3000"

"Dear Linda [Consumer Name Removed], I?m truly sorry to hear about the damage to your TV and the lack of communication you?ve experienced since your move. This is not the standard of service we strive to provide, and I understand how frustrating this situation must be for you. Please know that we take your concerns seriously. I?d like to resolve this matter promptly, so if you could reach out to me directly at 857-444-3000, I will personally ensure that your reimbursement request is addressed. Thank you for your patience, and I hope we can rectify this situation for you. Best regards, Kenny Vargas AOA Moving Services 857-444-3000"

"Thank you for the great feedback! We're glad to hear our team packed your U-Haul with care and that the moving cables helped. We appreciate your recommendation and hope to assist you again in the future"