ALLEN LAWNMOWER CO INC
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 25% | ||
| 50% | ||
| 25% |
I was yelled at by both the repairs department manager (Paul) and the owner (John) after they did the repairs without giving me an estimate. Apparently they charge a $50 estimate fee, which I was not told about even though I asked for an estimate before the repairs were done. I was blamed because I did not ask if there was an estimate fee. I was demeaned because I had never had a lawnmower repaired before. They were rude and obnoxious, and when I pointed out to them that they were yelling at a customer, they informed me that I had not even heard them yell yet. The owner then asked how much I expected to pay for the repair. I explainted that since I didn't know what the problem was with the lawnmower, and I am not a lawnmower technician, I had asked for an estimate. John and other staff listening in on the call laughed at that statement. Apparently that makes me a dumb broad. Then the owner sarcastically offered to charge me $50, yelled at me some more, at which point I said $50 would be fine. He then informed me that he was just being sarcastic.
I'm not sure how this place has stayed in business this long given their policy of screaming at female customers, but I would recommend that no woman take her business there, and any man who has respect for women should stay out of the place too.
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