Sal's Auto & Truck Repair

Auto Service, Auto Tires, Auto Towing,

About us

Winner of 2018 ANGIE'S LIST SUPER SERVICE AWARD for 4th year. At Sal's Auto & Truck Repair, we care for more than cars. Local, independent and family-owned and run serving Acton Boxborough & Metrowest Boston communities for over 4 decades, Sal’s Auto is a complete one-stop trusted car care center: oil changes, brakes, engine repairs, new tires, car batteries, heat and A/C, towing too. VOTED the #1 best Auto Repair Shop in Acton MA & #1 Regional GOLD Award for Acton - Boxborough – Concord – Maynard – Stow & Boston West suburbs for 2018, Sal’s Auto quality ASE trained technicians use the latest automotive technology & diagnostics to service all car makes & models, SUVs & light trucks – domestic & imports. A-plus rated by the BBB. At Sal’s Auto, we take pride in our work and are committed to 100% customer satisfaction. Complimentary 60 point vehicle safety with any auto service to keep your car safe and reliable on the road. FREE Lifetime tire rotation special with the purchase of 4 new tires! Convenient 1-stop auto repair & autobody & painting next door from fellow Angie's List Super Service Award winner Hansen Auto Body Acton. Call Sal's Auto & Truck Repair at 978-263-2614 today for an appointment! Thank you for your business. Sal Panetta, Owner

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Auto repair service & light truck repair - Complete car car: oil change, brakes, check engine repairs, lights, transmission, emissions & exhaust, New tires & wheel alignment. Auto A/C Air Conditioning & Heating, Vehicle Towing, battery check & road service available. Pre-MA State vehicle inspection, Car warranty services. Seasonal snow plowing.

Services we don't offer

MA State vehicle pre-inspection offered. Autobody work & car painting next door from our friends at Hansen Auto Body Acton.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.919 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
5%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.6
Showing 1-19 of 19 reviews

Amber B.
10/2018
5.0
auto repair
  + -1 more
Recently had repairs done on my vehicle. The service was excellent and they were very responsive to all my concerns and questions about what was going on with my vehicle. Sal is great and the two women in the office were excellent! Recommending to everyone I know to go here!
Description of Work: Auto repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
Thank you for your review, We are happy we were able to meet all your needs. We look forward to seeing you in the future!

David E.
07/2018
3.0
auto repair
  + -1 more
no response when I requested general estimate
Description of Work: head gasket

Rating CategoryRating out of 5
professionalism
2.0


Response from Sal's Auto & Truck Repair
Hi [Member Name Removed], I am sorry for any miscommunication. We called and left a message for you to return our call about your auto repair needs. When we did not receive any follow up, we assumed you were looking closer to Merrimack, NH for service. We would be happy to serve you. Please call us at 978-263-2614. Thank you. Sal's Auto & Truck Repair

Rory K.
06/2018
5.0
auto repair, car tires
  + 0 more
I've taken my old beaters to Sal many times and he's always kept me rolling, provided sound advice and kept in touch well about progress and options. He helped me transition off of one dying car by letting me know it wasn't worth putting more money into out and he fixed it just enough so that as to buy me time to get something new.
Description of Work: Brakes, alignment, tire change, AC, defroster, engine mount repair, inspections, oil changes, exhaust pipe replacement, other.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
Thanks [Member Name Removed]. It is always a pleasure. Have a great summer vacation!

Don H.
02/2018
5.0
snow removal
  + -1 more
The person who was plowing my driveway in year's past had left the area and didn't notify us so we didn't know until he didn't show up on the 1st snowstorm. It was very hard to find anyone to even return my call. When I finally got in touch with Sal's they had no problem showing up for a snowstorm the very next day. They did a great job (best job I had in living here 10 years) and tries to minimize the number of plows needed in a given storm as your schedule permits (the charge is for each time visited rather than the amount of snow). My driveway is very steep and long so this price is very reasonable. I haven't had the pleasure of meeting Sal as of yet but Sal and the staff I spoke to were all very friendly and pleasant to deal with.
Description of Work: Snow Plowing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Sal's Auto & Truck Repair
Thank you for sharing your positive experience with Sal's! We do have a lot of experience with snow plowing with our neighbors in the Acton - Boxborough area! Sal's Auto & Truck Repair also offers complete auto maintenance, repair and towing services when the need arises! Thank you for your business. - .Sal

Daniel B.
12/2017
5.0
auto repair, transmission repair
  + 0 more
Sal did an excellent job with these repairs. Sal (the owner) and his assistant Jean are very cooperative and competent. These are people you can trust.
Description of Work: He fixed the heat in my Ford truck and replaced the automatic transmission filter and gasket.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$590

Response from Sal's Auto & Truck Repair
Thank you. Sal's Auto is happy to serve you (as our neighbor also) and repair and service your Ford truck. We look forward to serving you in 2018. Cheers, Sal's Auto & Truck Repair Acton

bill M.
08/2017
5.0
auto repair
  + -1 more
they got me a sticker.....cheap ($100)...engine lite was on....somehow they managed to get it off long enough for sticker.....took them 2 days cause they were backed up/short-staffed....owner was very nice/helpful so I over looked that
Description of Work: mass inspection....minor routine maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$150

Response from Sal's Auto & Truck Repair
Hi [Member Name Removed], Thank you for your review and feedback of Sal's Auto. We're glad it worked out with the MA inspection sticker and the minor Check Engine repair service. Sorry about the timing but we were a bit backed up before the 4th of July and we were down an auto tech that day. Look forward to serving you again soon. - Sal and Jean

JAY C.
05/2017
5.0
auto repair
  + -1 more
Very well. Highly recommend Sals.
Description of Work: Our son backed his Mazda into a fire hydrant badly damaging the rear bumper and hatch. Both were beautifully repaired by Sals at a very reasonable price. We did get a quote from another local body shop and it was almost double what we paid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
Thank you for sharing your positive experience about Sal's Auto & Truck Repair!

Fan L.
04/2017
5.0
snow removal
  + -1 more
it went very well. they know when they need to plow based on the weather forecast. if it`ll be warm and there`s not a lot of snow, they are not going to plow and charge. which I think it great because they charge by how many times they come. I will definitely recommend them to my friend and will hire again if I need.
Description of Work: driveway snow plow for the whole winter season

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Sal's Auto & Truck Repair
Thank you [Member Name Removed]. We were happy to help with your snow plowing this winter in [Member Information Removed]. Please keep Sal's Auto & Truck Repair in mind for your seasonal car care needs too! Thank you for your business. Sal

Andrew K.
10/2016
5.0
auto repair
  + -1 more
Friendly staff, fair price, and quick turnaround
Description of Work: Brake pads were worn out and needed replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Sal's Auto & Truck Repair
Thank you for sharing your positive experience with Sal's Auto & Truck Repair! We look forward to serving you again soon. Sal Panetta - Owner

Carol D.
09/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: I've been taking my vehicles here for more than 20 years. HONEST, reasonably priced, good work. I couldn't ask for better. Many people I know have started using them, as well.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
[Member Name Removed] - Thank you for being a loyal customer of Sal's Auto! We really appreciate your business. Have a great fall! - Sal

DOROTHY B.
01/2016
5.0
auto repair
  + -1 more
Got it started and charged us nothing. Also very kind, prompt and responsive. I don't remember the exact date, but I do remember being impressed with the mechanic's kindness.
Description of Work: Came to our house for a AAA call when the car wouldn't start.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
Thank you. Sal's Auto & Truck Repair also offers vehicle towing & car battery checks, along with complete auto maintenance & repair service.

Sanghamitra C.
07/2015
5.0
auto repair, towing
  + 0 more
They towed the car from our driveway, fixed it in time. Sal is very responsive and lets you know if the repairs will go above the estimate. Works with your auto insurance to save you the pain.
Description of Work: Did some body work on our Honda CR-V

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
We’re happy that Sal's Auto Acton towing and auto services worked out well. Thank you for being a valued customer. Call for us any of your auto maintenance and repair needs.

Sheryl S.
06/2015
5.0
auto repair, towing, car tires
  + 1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sal's Auto & Truck Repair
It was a pleasuring meeting you. Please keep Sal’s Auto & Truck Repair in mind for your future auto repair and service needs.

Sam P.
03/2015
5.0
auto repair
  + -1 more
Overall Sal's has done a really good job keeping our fairly long and wide driveway (a few hundred square feet) clear of snow during this record-setting winter. They also came with a lifter of some sort to move the gigantic snow piles further away from the edges of the driveway than could be done with a plow, once they got so high that the plow couldn't handle it anymore. They did a much better job than the company we used for the previous 2 or 3 winters (which obviously had much, much less snowfall than this winter), especially in getting as close as possible to the garage doors, so we had less of a snow berm to clear after they plowed. My only complaint is that I'd love to find a snow plow provider who gets out of the truck and shovels the snow berm for us, so we don't have to do that at 6:15am in order to leave for work.
Description of Work: Snowplowing

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$40

Response from Sal's Auto & Truck Repair
Thank you for your feedback about Sal's snowplowing services. We appreciate your business (it was quite a winter for plowing in the Metrowest Boston suburbs!)

David N.
09/2014
4.0
auto repair, towing
  + 0 more
He was very professional. He was very quick and he showed up on time. He was able to give me feedback if he was running late.
Description of Work: I have used Sal's Auto & Truck Repair to tow my truck where I had a problem with the axle.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$10

Response from Sal's Auto & Truck Repair
Thank you for taking the time to share your experience. We appreciate your business and we are glad we could assist you.

Joy M.
07/2014
5.0
auto repair
  + -1 more
Took in for oil change and Sal found several problems that were fixed by the next day. He also has a loner car I used for errands.
Description of Work: Lube, oil, and filterldrain and fill transmission fluid Install hood latch (found broken) Front brake service flush

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Sal's Auto & Truck Repair
Thank you for the nice review and for being a long-time Sal's Auto customer. We appreciate your business. Sal

Deborarh T.
12/2012
5.0
auto repair, car tires
  + 0 more
Excellently. Sal and Bill are honest and hard working. I have visited Sal with my car for about 4 years now. The car was ready when promised and the tires had been changed and balanced. Sal had given me a discount, so the bill was less than I expected. Sal also stores my winter and summer tires which is a huge help to not have to move them to his shop every time. Sal and Bill have done excellent work on my car and they will order genuine parts for the car (a Volvo). If the job needs the dealer, They will tell me and not try to do the work and make a mess of the job. HIGHLY recommend this provider
Description of Work: Oil change and change over to snow tires.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Response from Sal's Auto & Truck Repair
Thank you for your response. We appreciate your business.

Heidi M.
08/2012
5.0
auto repair
  + -1 more
Story is above
Description of Work: I had timing belt, water pump and a few other belts done and they beat the price of a competitor by $120. They got me in rather quickly and my car was ready in time. They were very nice on the phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Deborarh T.
04/2012
5.0
auto repair, car tires
  + 0 more
I have used Sal's Auto for about 4 years now and he has always looked after my interest. His pricing is always fair and he will hand over an invoice which details all the work done clearly. I dropped the car off at the garage the evening before. The tires were swapped out and Sal/Billl looks after the snow tires for me until I swap them again in November. They balanced the tires. There was a puncture in one of the tires, that I remembered was there when we took the tires off last year. The hole was filled. After about three days the tire pressure light came on, so I took the car to Sal's the next day. They spent about an hour on the tire and could not locate a problem, however they did find a small piece of a bush in the rim. The tire was pumped up and they asked me to keep an eye on the the pressure. The tire has been good since - no problem! They did not charge me for their time to see what was wrong. Sal uses original manufacturer parts and he will tell me if he is not comfortable performing the work, ie I had a leaking differential on my 2005 Volvo XC70 and Sal said he had not worked on one, so he did not want to make a costly error. It is great to meet someone who is willing to admit their limitations and be fair to me rather than take the money, do the work and then have a failure which means you have to go to the dealer to have it repaired. Excellent provide who is a genuine person and looks after his customers.
Description of Work: Service to my car. That is an oil change and swap over my snow tires for the all weather tires and balance the tires.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

    Contact information

    5 Willow St, Acton, MA 01720

    http://www.salsautotruckrepair.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Tires,
    Auto Towing,
    Snow Removal,
    Auto Transmission,
    Generator,
    Auto Transportation,
    Auto Accessories,
    Auto Radiators,
    Heating and Air Conditioning,
    Electrical,
    Auto Mufflers

    FAQ

    Sal's Auto & Truck Repair is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Sal's Auto & Truck Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Sal's Auto & Truck Repair offers free project estimates.
    Yes, Sal's Auto & Truck Repair offers eco-friendly accreditations.
    No, Sal's Auto & Truck Repair does not offer a senior discount.
    Yes, Sal's Auto & Truck Repair offers emergency services.
    Yes, Sal's Auto & Truck Repair offers warranties.
    Sal's Auto & Truck Repair offers the following services: Auto repair service & light truck repair - Complete car car: oil change, brakes, check engine repairs, lights, transmission, emissions & exhaust, New tires & wheel alignment. Auto A/C Air Conditioning & Heating, Vehicle Towing, battery check & road service available. Pre-MA State vehicle inspection, Car warranty services. Seasonal snow plowing.
    MA State vehicle pre-inspection offered. Autobody work & car painting next door from our friends at Hansen Auto Body Acton.

    Contact information

    5 Willow St, Acton, MA 01720

    http://www.salsautotruckrepair.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM