PATRIOT AUTOMOTIVE

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The auto repair services, I have used one particular company a lot and it is called Patriot Automotive. They maybe on Angie's List and they are local. My experience dealing with them was very good. They did everything they promised. They finished when they said and the price was just what they had quoted. I would give them an 'A' for everything. It really was a positive experience.

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Steve did a very good job updating me on the diagnosis. He promised a diagnosis within 24 hours of our initial conversation (car was dropped off over the weekend when he was closed). We talked on Monday morning and he promised the diagnosis within 24 hours. Steve called as promised, and although he did not have one, he clearly explained what he had tried and found so far and promised another call the next day. He called the next day as promised with the final diagnosis and estimate.
The repair was going to be about $5000 on a 12 year old vehicle, so Steve took the time to explain the pros and cons of the repair and answered all my questions. The cost of the repair and the age of the car obviously created a lot of questions on my part. Steve took the time to answer them all and I never felt rushed to get off the phone by Steve. The final decision was to junk the car and Steve also provided suggestions on reputable charities for donating the car as well.

I had a pesky intermittent Check Engine Light on my large SUV. Patriot spent a lot of time trying to get the proper diagnosis. After the repairs, the light returned. Without hesitation, Patriot took the car back in and was not satisfied until the root of the problem was discovered, without gouging me for more $$.

It's nice to find a service company that seems truly interested in retaining customers over making a quick buck. I will definitely be going back to them.

It was a painless repair, and I'd use them again for any auto repairs.

Steve Manero at Patriot Automotive has been my favorite auto mechanic for about 15 years. He is knowledgable, friendly, and easy to talk to. He doesn't try to push unneeded services the way many shops do. When there are options, he is very good about explaining the pros and cons of different plans. His prices are reasonable, especially compared to dealers. He is accessible, and usually able to schedule non-emergency work within a week or two. There are shops and places to get food nearby, so waiting for the shorter services is reasonable. The waiting area in the shop is quite basic. His work is excellent, and in the rare event something is not right, he takes care of it right away. He is the best mechanic I have ever had.