About us
International Collision Center has been in the high quality collision repair business for over 30 years, with over 100 years combined technical, and certified experience. Recommended by all leading insurance companies, car dealers, independent repair shops, and thousands of our satisfied customers. Our office staff will make the inconvenience of an accident, a much more pleasant experience, from working with your insurance company, to arranging a rental car. We will keep you informed and up to date throughout the repair process.
Business highlights
Services we offer
Complete Collision Repair, Alignment and Towing. Recommended and referred by all insurance companies. Over 30 years of quality service.
Services we don't offer
General Mechanical Maintenance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 25% | ||
| 13% | ||
| 0% | ||
| 25% |
Filter reviews by service
Their workmanship is good, not great. They replaced bumpers and hood on my car. The paint matching is terrific but the seams of the mating pieces are not flush or consistent. I don't have bodywork experience, so am not sure if this is a realistic expectation.
They handled all the insurance logistics without any intervention from me. This was a positive.
They don't seem to have an urgency about the repairs. I was told my car would be finished on a Monday. Then when I called on the following Tuesday they said "Thursday or Friday at the latest". In fact, I had to push and they returned my car on Saturday with lingering defects that required another visit (and day off work from me). This visit was supposed to take a few hours but in fact took all day.
They are not proactive with communications - I had to phone and chase them. They would benefit from a shop project manager/administrative assistant who was primarily tasked with interfacing proactively, truthfully and cheerfully with customers.
When I went to pick my car up the final time, I witnessed two other customers complaining to management about the same issue s- feeling lack of urgency, feeling they were getting more story than service...
They are a fine option if your rental is covered by insurance and you are not urgent to get your vehicle back quickly. You must call them, they don't initiate lines of status communication.
Their parting comment was "come back for the life of the car if you have issues with our work, we'll make you whole". That I appreciated.
Licensing
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