ERNIE'S AUTO BODY

Ernie's has been our go-to-shop for auto body repair for more than 10 years. The work is always nicely done. I recently brought car to them to check for a minor damage from a red car or shopping cart of sort. They looked at it and cleaned up the red paint for free. The car looks great. We are very very happy with their service.

Great - they did good work and also communicated with the insurance company on my behalf to finalize what needed to be done.

I was amazed everything rose said she would do was done and i couldnt believe how nice the paint matched great job guys. But a little advise maybe wash it and clean it better.

unknown

Pleased with the repair and done in a timely manner

Everything was ok.

My experience with these folks was great. When my 2005 Toyota Highlander recently sustained damage while parked, the other driver was honest and left his insurance information. After going through the claims process, I contacted Ernie's and initially spoke with Rose, the office manager. She was pleasant and simply asked when I'd like to bring the car in. Dropped the car off the following week and a driver from Enterprise Rental was there waiting to take me to their facility to pick up my rental. It was obvious when I spoke with Rose that she was extremely knowledgeable about the entire insurance process and answered all my questions. They spent the week repairing the damage and I picked it up on Friday. I was amazed at how well they blended the repair with the rest of the car. Keep it mind it is 9 years old. Discovered that they had forgotten to paint the inside rear door jamb which was slightly impacted and once again, they asked me when I'd like to bring it back as they would make it their highest priority. Returned the following Monday and they had the car ready by the end of the same day. Not only Rose but the guys in the shop were just as pleasant and went out of their way to make sure everything was OK. Kudos to them as well.
I initially selected Ernie's by cross referencing my insurance company's preferred repair shops with Angie's list. Picked Ernie's based all the positive feedback and it was fairly close to where I live. I will certainly use them again if the need arises. Like their slogan says and quot;We Meet By Accidentand quot;. These folks are real pros...don't hesitate to use them.

These guys did a great job. The tailgate on my Tundra pickup had a dent in the top edge and the paint was badly scratched. I paid for this out of my own pocket and they were really helpful and getting the cost as low as possible. I prepped the tailgate by removing all the hardware and delivered it to them. They had it done in two days and it looks perfect. The paint matches well. I would use Ernie's again, for sure.

unknown

Without a doubt, this was the best auto body shop experience I have ever had! The quality of the work performed was excellent. Rose was amazing! She was knowledgeable, friendly, prompt, responsive and professional. I needed a rental car and they arranged to have the rental car company meet me at the body shop when I dropped off the car. It could not have been any easier. I wouldn't think of going anywhere else now!

This was our third time using Ernie's, and everything turned out well as usual. They're conveniently located near our house, they don't mind working with people on certain issues, and they do quality work. Furthermore, we appreciated their honesty when they explained our options. Specifically, they stated that the most recent repairs would be slightly more than our deductible and that it would probably be more cost-effective to do no repairs since it was only plastic and wouldn't rust. Ultimately, I would recommend their services to others.

My look is as good as new. I have recommended them to several family members since then and they have had the same experience.

I guess I'm fortunate that I haven't needed collision repair before. That being the case, I was unaware of the process and how to work with the insurance companies. Rose, the office manager, was extremely well-versed int the process, and guided me through much better than I could have done myself. This feature makes Ernies a top destination.
Our car is now better than before - as in addition to the recent collision, we had some other dings and dents taken care of.
Ernie's was convenient as they were able to make arrangements with Enterprise Rent-A-Car for me.
We will definitely use Ernie's again.

They were easy to work with from the very start. Rose, the office manager, set up the appointment, arranged for car rental, and all the rest. The job was done perfectly. And they wouldn't let me leave until they knew I was totally satisfied.
If I ever need auto body work done in the future, I will definitely go to Ernie's.

The end product was really great. They managed to salvage the right fender and actually left my car looking as if nothing had ever happened. I first brought the car over for a quote. Liisa, the woman who manages the business end of the operation is very knowledgeable about repairs and produced a quite accurate and reasonable estimate. Of course there were a few additional things to fix under the car but since her estimate assumed a "worse case" scenario, upon pick up, she gave me the news that some parts did not need changing and hence she credited those parts on her estimate. The car was ready for pick at the time that we agreed upon. After I had payed, I noticed some unrelated tiny nicks on the car and I commented to her that I wish I would have seen those before and have them work on those. She went right back inside and brought a bit of paint and a brush on touched up the 6-7 tiny nicks I had. That was very nice on her part.

My Highlander had damage in the right/front quarter. The corner of the bumper was pushed in badly. I brought the car to Ernie's based on Angie's List and a neighbor's recommendation. Liisa took a look at the damage and gave me an estimate of $1400. The next week I brought the car in to be repaired. I got a call from Liisa the next day. She told me her guys took a look at the head lamp assembly and said the damage to it wasn't nearly as bad as first thought and instead of having to replace it they could repair it and save me $200. How many places do such an honest thing?? I was so impressed!

When i got the car back it looked as good as new. Liisa and her guys at Ernie's did an outstanding job!

Liisa [yes, that isn't a typo of Lisa] is professional, helpful, and competent. She dealt with the towing company, our insurance adjuster, the insurance company, and us. She asks that, after the initial contact, you telephone her on the day she suggests. She knows that you will remember and she can concentrate on fixing your car. Our adjuster had to make two additional visits both of which Liisa arranged. When we discovered damage caused by the tow company, Liisa dealt with them and got the adjuster's original photos to prove that the damage was caused by towing, not in the accident.

Ernie's is a busy place so we had to wait nearly 3 weeks before the repairs were started. Repairs took a week and a half. We also returned the car for an overnight visit to get the tow truck damage fixed. Nevertheless, I gave the company an and quot;Aand quot; for punctuality because everything happened when Liisa said it would or sooner. We were forewarned.

Ernie's is one of the auto body shops approved by our insurance company. I can see why. We would certainly take any future auto body problems to Ernie's as long as Liisa is in charge.

Ernie's Auto Body is located near my house in West Acton and I've been walking past the place for years. It's a and quot;hole in the walland quot; kind of place, but I decided to give them a try. So they fixed by dad's Camry. As described above, they did an excellent repair job and did what seemed like a lot of work for $1500. My father did not want to make an insurance claim so he paid out of pocket.

So when I smashed up my Civic, I returned to Ernie's and got the same excellent service and quality work. The best part of the experience is dealing with Lisa, the manager. She did an outstanding job of dealing with me the customer. She answered all my questions clearly and thoroughly and she made what could be a painful situation completely painless. She took care of the the dealings with the insurance company. So essentially all I had to do was show up and pay. They even coordinated the return of my rental car with Enterprise. My only expense was the $500 deductible.

The only knock I have, and it's a minor one, is that the car took a couple of days longer than they originally said, and that was only because they were extremely busy/booked last December.

Ernies is a preferred provider for my insurance company, so my selection of them was somewhat arbitrary. However, they were extremely helpful as I navigated my first experience as a victim of a serious car accident. Liisa was particularly helpful and a downright advocate for me. The car was totaled so I did not get to experience their body work, but they would be on the top of my list if I ever needed body work.