When the cleaner was questioned about the altered shade, she became defensive and stated that I, the customer, "must have done something to the item." I had done nothing to it. Because this item were ruined (very distinct color that could not be replicated easily), I asked for my money back. The owner came in, I told him the situation, and he could have cared less. While speaking to him, the cleaner kept rolling her eyes at him about me and proceeded to make very rude comments. The discussion quickly escalated and then I demanded that my money be returned to me. They reluctantly returned my payment. This customer service was poor and unprofessional, customer did not receive the appropriate cleaning required for this item. Because of this, the customer will not be returning to them in the future, and have found a more qualified professional dry cleaning business in the area.
Description of Work: Item was brought in to be dry cleaned in one color and came back to me another shade.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7
Heidi K.
10/2008
5.0
dry cleaning
 + -1 more
I went to Colonial Valet because of its proximity to my house and because they advertised in our local phone book. The woman at the desk was friendly and very courteous. I was so pleased with our first visit there that we decided to go back. This time I found out that they offer free delivery and free pick-up. The only difference in price is 10 cents a shirt. This was a small price for the convenience of having my clothes picked up and delivered by a local business. My clothes arrived this week exactly when they said they would. It was so nice not to have to go and pick them up. We will definitely continue to use them and recommend them highly!
Description of Work: Washed and ironed my husbands work shirts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
07/2001
5.0
alterations
 + -1 more
THEY'RE GREAT.
Description of Work: CLOTHING CLEANED AND TAILORING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERTA R.
07/2001
5.0
dry cleaning
 + -1 more
THEY'RE GREAT.
Description of Work: CLOTHING CLEANED AND TAILORING.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Dry Cleaning,
Alterations/Sewing/Decorating,
Drapery Cleaning
FAQ
COLONIAL VALET is currently rated 4 overall out of 5.
COLONIAL VALET accepts the following forms of payment: Check
No, COLONIAL VALET does not offer free project estimates.
No, COLONIAL VALET does not offer eco-friendly accreditations.
No, COLONIAL VALET does not offer a senior discount.
No, COLONIAL VALET does not offer emergency services.
No, COLONIAL VALET does not offer warranties.
COLONIAL VALET offers the following services: DRY CLEANING, LAUNDRY, ALTERATIONS