ABC Cesspool Co Inc

Tom from ABC Cesspool repaired a broken exit baffle on our septic tank over two years ago and charged us almost $200 for the repair. Despite the first baffle lasting over 50 years, Tom's exit baffle repair failed our Title V inspection yesterday with video and photo evidence documenting the failed exit baffle. Because it was loose, ready to fall off, and must be replaced, his repair lasted just over two years. I called him to express my concerns about his repair failing Title V inspection, and instead of apologizing he responded by accusing me of slandering him. Avoid this man and his company at all costs.

Service person dispatched to drain the tank was rude, complaining about everything and trying to lecture me about toilet paper to tree trimming. I have a wide driveway and he deliberately drove along one edge of it and hitting a small tree branch when he could have backed up right down the middle of it. But this service person felt the need to lecture me about it. Beyond that, the he left the handle on the tank lid up and then piled on the dirt. My tank lid is only 1-2" below grade so this handle sticking out is a huge trip hazard for my children running in the yard. That he also filled in the handle area with dirt meant I couldn't just flip it down. I had to sit there and scoop out all the dirt by hand so I could put the handle down. Will not hire again.

Not well. The original partial pumping was OK. When I asked him to locate and pump the second cleanout, he told me it wasn't necessary, even though he was told by the original installer and provided a diagram showing that it was necessary. The owner came to property, debated with me and the original installer of the tank, the location of the cleanouts and the necessity of a second pumping. After confirmation of the location of the cleanouts, the owner refused to complete the job. In my opinion, he is generally defensive, takes anything that contradicts his views as an offence, and was unprofessional. His wife Stacey is pleasant, but firm, on the phone, but still could not get the job completed. I would never use them again.

Scheduling the appointment was easy, and they came on the scheduled date. My access port requires digging down a little over a foot in the middle of my lawn. They removed the minimum amount of grass and completed the work quickly and efficiently.

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Did not pump out the scum at the bottom of the septic tank, said they left about 6" of sludge. No attempt was made to loosen up the sludge using a tool with a long handle so it could pe sucked up by the truck's vacuum hose.

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Everything went very well & would recommend & use again.