Cape Cod Lumber

It did not go well at all. The designer always behaved professionally and was consistently responsive. The design process took many, many hours - six long visits to the showroom. Creating the visual rendition on her computer was part of the slow process and proved to be misleading as it looked better on the computer than the final product. The designer made big mistakes in measuring cabinet and trim sizes for our space, despite taking measurements on two occasions at our home. The installer had to perform serious miracles in attempting to make best of the appearance. The cabinet measurements, both lengthwise and height-wise were way off, resulting in the carpenter's use of lots of spare parts in attempt to make the cabinets fit. There were tons of wrong parts sent, resulting in two long project delays. I was stuck with paying to dispose of all the wrong parts as CCL won't come back to pick them up, not to mention how wasteful it was. Finally, the Schrock cabinets were not up to par in terms of quality. There were many issues: uneven painting, unpainted sections and an inconsistent white color finish, noisy rough glides, poorly installed doors, drawers and hinges. I feel I was misled. The design and quality was not as expected for the money paid and time put in to the design.

WORST EXPERIENCE IN BUYING EXTERIOR DOORS. EVER. An overall aggravating, time consuming, error-riddled, excruciatingly terrible experience with Cape Cod Lumber. We went in three times looking for four exterior doors. The first time we were just looking; the second time we decided on the Therma-Tru doors and sat with a salesman to write up an estimate; the third time we sat down with a different salesperson (Trevor) and ordered the doors. We had planned to paint the doors ourselves but Trevor was adamant that doing so was not a good idea - no way if we painted them would they look as nice as they would if they were painted at the factory, plus the warranty would be ten years instead of one or two (I cannot remember which one). So at a cost of approximately $380 per door we agreed to have them painted at the factory. We ordered two doors that had black exteriors and white interiors and two doors that were white on both sides. In a little over a month they delivered doors painted yellow instead of white. I called to complain and Trevor agreed to look into it. I told him that I did not want this problem to fall by the wayside - I wanted it fixed quickly since there was a contractor involved and there was the factor of getting things moving along so he could install the doors. So a few days go by and I don't hear from Trevor, then another day and another one. After a week I start calling him and (surprise!) he's never at his desk to take my call. So I leave him vmails. A lot of them. I never hear back from him. So after the ninth or tenth day I call him and he's not there so I ask for his manager. Jay gets on the line and is helpful - says he will find out what happened. So the doors get picked up and repainted and we get them back within a month (remember, this was a simple door replacement project and it's already been over two months). The contractor gets to our house in a week and promptly informs me that the swings on two of the doors are incorrect. Unbelievable! So I call Jay and explain the situation and he says that this is our fault because this is what we ordered. Our contractor got on the phone with him and pointed out that the swings were correct on the first estimate we did (during our second visit) but got changed when the final estimate was written up by Trevor. So Jay contacts Therma-Tru for us and tells us that they have agreed to sell us two doors at a reduced cost. But why would we do that? None of these problems were our fault - they were entirely Cape Cod Lumber's fault! So their solution was to have us pay more money to get what we had ordered, then have to deal with two brand new doors that we were not going to use ( the two that had the incorrect swings). I do want to mention that during all the back and forth phone calls between Jay and I, he said that Trevor had indeed called me several times to talk about the issue with the paint. The problem was that the number he was calling was not mine and indeed, when I called it, I discovered it was a disconnected number! I have no idea where he got the number and it turns out that he didn't have the common sense to either look for the correct number or contact me via email (that info was on the invoice as well). So because of Cape Cod Lumber's incompetence, we had to paint the doors ourselves and yes, the ones we painted do not look as nice as the ones that were painted at the factory. So at least they got that part right! Oh, and after we got the front door installed we realized that it did not have a peephole, which we definitely ordered. Just a horrible experience at Cape Cod Lumber. The WORST experience I have ever had from a vendor after three kitchen makeovers, four bathrooms, two decks, new windows, etc. in several houses over the years. Without a doubt, something that could have been prevented if Cape Cod Lumber made any effort to ensure things were done correctly during the sale process. We are doing the kitchen in our home over and are interviewing contractors. I have stipulated to each one that if they do the project, they will have to agree in writing not to purchase anything from Cape Cod Lumber. Not a slab of granite, not a fixture, not a nail - NOTHING! I go to three different Quincy community group meetings in Quincy and during every one they have a contractor-related session where people talk about projects they have going on, what they are doing, what contractors they are using, etc. I make sure that I warn people in very compelling language that Cape Cod Lumber is not your friend and they do very little right and that they should be avoided when doing any sort of project for someone's home. There are lots of places to buy the products that Cape Cod Lumber sells and people should be buying from other companies (ones that will treat you a LOT better than Cape Cod Lumber!). I recently mentioned to two of my neighbors our extreme displeasure with Cape Cod Lumber and I will keep reminding them and anyone else I know of this whenever they mention an upcoming project at their home. Lastly, we ordered three storm doors for the new exterior doors and they are the same Anderson storm doors that Cape Cod Lumber purchased but we got them at a Harvey Warehouse in West Bridgewater. There was never any consideration of getting them from Cape Cod Lumber.

unknown

After much research, we decided to go through Cape Cod Lumber for the cabinets for our kitchen remodel and could not be happier. Kevin McIver was our contact and he spent a lot of time and effort planning and designing our kitchen. He went above and beyond helping us decide what to put where and what options we have or didn't have. Our kitchen came out beautiful and the quality is first rate.

Their installers were excellent and professional. The only difficulty was that there was a long time between the order and the date of installation.

They are very very good. It couldn't have been better. They are very helpful. I would definitely use them again in the future.

Please see above

I have use them several times. The products are top of the line and is a high end business. They are very customer service friendly and always remembers me even if I go in 3 months down the road. They are very professional and when you ask them questions they know what they are talking about. I would use them again and would recommend them to others.

They have exceptional service. The qualities of the materials are amazing. We got two maibec shingles outside the house and they still look phenomenal and brand new. They are gorgeous. Their doors also look amazing. All the trims, everything including all the wood and building materials for our addition came from them. We had two porches one was on the front of the house, one in the back of the house and they both are beautiful. The contractor that we hired did an amazing job. Cape Cod Lumber really had excellent building materials. We are especially happy with the maibec shingles. They are not so overpriced but you get excellent quality and excellent service.

The service desk was fantastic, everything was as advertised, and the company was punctual. The materials were of tremendous quality at a very good price.

Excellent. No problems at all.

CCL provided an excellent kitchen design and beautiful cabinets which we have been so pleased with. The finish was beautiful, the construction is strong, and they look today like they did 2 years ago. CCL also referred a reputable installer who was the result of most of our happiness (PKI- Charlie Mcsweeney). Charlie did three rooms of reno amidst our kitchen project, was fairly priced, trustworthy, and diligent in every step. I can't rave enough about the quality of CCL's cabinet supplier quality, their ability to design, and the promptness and accuracy to which they deliver the materials.

AS ABOVE: THEY DID WHAT THEY PROMISED FROM START TO FINISH: HIGH QUALITY WORK, ON TIME, PRICES AS PROMISED, AND A PLEASURE TO WORK WITH. NOT INEXPENSIVE, BUT I SPECIFIED THE HIGHEST QUALITY WINDOWS AND AM VERY PLEASED WITH THE RESULT. I HAD ONLY BOUGHT SUPPLIES FROM CCL IN THE PAST. THIS WAS MY FIRST INSTALLATION. I WILL USE THEM AGAIN.

EASY TO WORK WITH. VERY ACCOMMODATING.

THE SALESMAN WAS VERY HELPFUL, POLITE and KNOWLEDGEABLE. THE WINDOWS WERE IN STOCK AND WE TOOK THEM WITH US. WE WERE PLEASED WITH THE PROMPTNESS OF THE DELIVERY.