Overhead Door Company of the Capital City

Do Not Use The Company! Find someone else to do your garage door repairs. I called around for an estimate on replacing the bottom weather-stripping since it appeared to look worn on the edges and was fixing to update my garage. I was told I had to go to an Overhead Door rep because this particular part is part specific to the type of door so I had to call Capital City Overhead Door. Very nice young lady quoted a price and the guys came out to replace it. I did not receive the OHD replacement kit that is recommended for the door but instead got a rubber linear that was cut to fit and screwed to the bottom of the door. They removed my entire aluminum track, weather shield stripping and flange from the bottom of the door so I have no metal strip in the void. I now have water pouring into my garage every time it rains. When I called I was informed that the weather-stripping they attached was not designed to prevent water from entering the garage only to stop dirt and debris. I was then told that the part that I requested an estimate on and thought I was getting had been discontinued and they put what they thought would work, never informing me of the fact they couldn't get the OHD part that I had requested and understood would be needed. After emails and a phone call (in which I was talked to very rudely and yelled at by the man on the phone and older lady) they then said they would call all around the world to see if they could find the correct part and then give me a price on the part and the shipping to get it!!! Like Really....No Way am I paying another penny to this company. Don't use them because they will take your money and do sub par work. Their customer service is nothing but a banter of being degraded, ridiculed, and talked down to as a customer. Grant it the young lady and the men who came out were nice and great but the owners are noting but verbally ugly and rude.

There were able to come out within a couple hours of me calling and did the job for the estimated amount.

Went well after a few mistakes on the parts.

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I called and they came out early on the appointed day.  The piece had to be ordered and wouldn't be in for a few days. I told them I would be leaving to go out of town.  They said it wouldn't be a problem, that they would just bill me.  Worked like a charm.  Received a bill and paid it. 

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They were good. They were prompt getting here and fixed the problem.

It went well.  Just took them a little while to get here to change out.

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One of our door springs broke on the weekend and we could not get the door opened by hand (too heavy!), so one of our cars was stuck in the garage!  I called Monday morning and said they could come out that afternoon!  The repair man called when he was on his way to the house, so I left work and met him at my home. When I called the office, I told them I also wanted to replace our garage door opener.  The repair man was very polite and knowledgeable (he also programed an extra remote I had so it would work with the new opener). He replaced both springs and opener and was done within an hours time.  The only thing I would say, the cost was a little pricey for the amount to work and the new opener.

Was on time and on the job immediately. Finished quickly. Had some problems with the door immedately after the service tech left but he returned quickly and fixed. Friendly enought but seemed a bit put out when I called him to return. Would ding him just a bit for not making sure door was in perfect working order before he departed. Overall good experience and benefited from a 10% off Angies coupon.

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Replaced double door opening mechanism - initial visit identified the problem - second visit technician arrived with the new unit and installed it within an hour - also checked my other garage door, tightened some loose screws and lubricated all moving parts |A wise choice of service provider