BLUE STAR PEST CONTROL
About us
All of our Pest Control pricing is online and we provide online Quotes for Termite Treatments the same day. Unlike other companies, there is NO NEED to set an appointment to wait around and meet with a "so called" inspector. He/She is a "SALES PERSON" that is there to up-sell you on services. We service nineteen parishes in Southeast Louisiana. Visit our website to find out more. www.bluestarbugs.com
Business highlights
41 years of experience
Services we offer
*Complete Residential and Commercial Termite Protection Treatments. *Residential, Commercial, Fly Control. *Spider Protection, Mosquito Protection. *Wood Borate Treatments., Rodent and German Roaches specific programs. *Fire Ant Control, Termite Inspections, and Restaurant Pest Control. *Flea
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.737 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 5% | ||
| 3% | ||
| 0% |
Showing 1-25 of 37 reviews
Trina J.
Sep 2024
The technician Shawndee, is detailed, punctual and professional. Had it not been for him, I might not have ever known they don’t address squirrel related issues. It took three visits, at my expense to learn this. The scheduler, Chris, should’ve communicated this before sending the same tech a third time. I understand the service limitations, but the amount of time and energy wasted and lack of accountability is unsettling.
Response from BLUE STAR PEST CONTROL
"[Member Name Removed] Thank you for reaching out to us with your concerns. First allow us to apologize for any miscommunication that may have occurred. We have been servicing our community for over 40 years since 1984, and we truly understand the importance of customer service. We have put systems in place to avoid any type of miscommunications with our customers, but as with any system, nothing is full proof. On ALL of our Service Agreements we list the pest that we service. On all our Service reports we summarize the work that has been performed. These reports are emailed to our customers. Your Service Agreement was signed and emailed to you on 09.03.24. Although we do not offer wildlife services, once you are [Member Information Removed] customer with us, if you have [Member Information Removed] concern that you may be dealing with [Member Information Removed] wildlife situation, we will come out to first confirm your belief and if it is confirmed that we are dealing with wildlife, we will make recommendations and in some instances can provide some assistance depending of the situation. We do this at no additional charge. We know this can be easily resolved, we just need to communicate via phone to get this accomplished. Our office Manager is available Monday to Friday, from 8:30AM to 2:00PM. Our New Orleans extension is 504.288.3210 We look forward to speaking with you via phone to quickly resolve this issue, as emails back and forth are clearly not working."
Michael F.
Jun 2020
I hired Blue Star on May 6, 2020 to investigate and remove a rodent issue. The process was to have an initial visit for inspection and remediation, and two follow up visits. "DJ" came on May 9th. He inspected under the house and performed a treatment His report was dated May 12th. That was actually a very strong start for Blue Star. As homeowners, we solved the issue that created the rodent openings, and filled the openings themselves. A first follow-up was scheduled for May 20th. "Clint" came by, but could not go under the house to check where the rodent entrance was, due to a recent injury. He claimed the notes he got from "DJ" were incomplete, he was unaware he needed to inspect under the house, and "DJ" was no longer with the company. He told me he would call the office from his vehicle and arrange for them to send someone to complete the inspection. When that call never came by the middle of the next day, I contacted the office instead and was told there was a miscommunication and they arranged with me for an under-house inspection on May 26th. No one showed up for that inspection, so it was no surprise to me on June 2nd when no one called or showed up for the “final” inspection. "Clint" called around 6PM and told me the appointment was for Wednesday the 3rd, but my email from Blue Star says Tuesday June 2 from 8-12. So, while it appears the remediation was successful, I do not recommend this company because of their unreliability in keeping appointments.
Response from BLUE STAR PEST CONTROL
"Thank you for your feedback. We have been ferociously working on proper placement of personnel. This pandemic (COVID-19) has proven to be challenging for us due to the specialized training that is required in our industry. We have been blessed to have been able to stay open throughout the pandemic, but staffing has been our biggest obstacle. Please understand that we are NOT making an excuse of our failure to be punctual in the delivery of our service. We have identified that as our biggest issue during this time of crisis. We are finally getting our staffing issue under control. This has always been one of our strengthens in the past and will return to that standard shortly, We apologize that you had that negative experience, but do hope that you would consider us again in the future. THANK YOU!"
Bonnie C.
Dec 2018
Excellent service and very professional. Have them under contract!
Response from BLUE STAR PEST CONTROL
"Thank you for taking the time to share your experience with us. We truly appreciate you as one of our great customers."
Deborah A.
Aug 2018
Great company. Friendly, knowledgeable, transparent, punctual. Very happy with this company.
Response from BLUE STAR PEST CONTROL
"Thank you for the opportunity of earning your business. We look forward to a long business relationship. Welcome to the Blue Star Family!"
Jane A.
Aug 2018
Locally owned and operated. Professional, on time and excellent communication.
Response from BLUE STAR PEST CONTROL
"Thank you for trusting us to protect you from unwanted pest."
Tina A.
Jul 2018
Been using Blue Star for years Never had a Problem.
Response from BLUE STAR PEST CONTROL
"Thank you for sharing your experience with us."
Angela H.
Nov 2016
unknown
Response from BLUE STAR PEST CONTROL
"Thank you!"
Carita D.
Nov 2015
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Response from BLUE STAR PEST CONTROL
"Thank you!"
Deidra D.
Jun 2015
no problems, professional , punctual - as always
Pedro S.
Nov 2014
Called and set up appt.Came out and sprayed entire home.
Response from BLUE STAR PEST CONTROL
"Dear [removed member name] Thank you for taking the time to share your experience with us. We fully understand that we ONLY exist as a company because of our GREAT customers. Please keep us in mind for all of your future Pest Control and Termite Protection needs. Thankfully Yours"
Angela H.
Oct 2014
See paragraph above
Response from BLUE STAR PEST CONTROL
"Thank you for your comments. Thank you for sharing your experience with your friends and family. We FULLY understand, that we ONLY exist because of our GREAT customers."
Lesley L.
Oct 2014
Don't remember the exact price. I purchased a deal and the guy didn't show up on the first scheduled day (a scheduling mix up). When he did show up, he was very nice. However, I'm still seeing bugs. I have have used different services and it is not normal to see live roaches a few weeks after a treatment. I would have left feedback earlier but I really did like the technician. I've sent a few emails over the last month letting them know that there is a problem and haven't received a response. I keep a very tidy home (housekeeping every other week) and this hasn't really been an issue in the past because we stay on top of it. I hated to leave this feedback but I was told that they would come back and my emails have been ignored (I can't wait around for phone calls) and I have emailed an array of days that they could come back to take care of the problem.
Follow up. They returned to re-treat.
Follow up. They returned to re-treat.
Response from BLUE STAR PEST CONTROL
"As a reminder the service you purchased through the special promotion only carried a 30 day guarantee. Our initial service was performed on July 26, 2014. The guarantee ended on August 26, 2014. However you did contact us through email on September 8, 2014, which was after the guarantee period, but we agreed to offer an additional service if needed. In our email communication at that time we asked that you call us to discuss the details as email and text DO NOT properly communicate as intended and there is no dialogue. We have not heard from you via phone as requested. We did receive your email through Angie's list late yesterday evening on 10/09/2014. We have made arrangements to have one of our field supervisors to go by your home today, Friday, October 10, 2014 in the afternoon as you requested in your email. He will assess your situation and identify why you are having on-going issue and perform an additional treatment at no additional charge. I do hope this will resolve your concerns Thank you."
Esther H.
Sep 2014
unknown
Response from BLUE STAR PEST CONTROL
"Thank you for your comments. Please share your experience with your friends and family. We FULLY understand, that we ONLY exist because of our GREAT customers."
Aliyah J.
Sep 2014
Superb service! Rufus came by and did a very thorough treatment. He also took the time to answer any of our questions and told us about their bimonthly contract service.
Response from BLUE STAR PEST CONTROL
"Thank you for your comments, it means a lot to us. It this through our customer feedback, that we can improve our service and/or know that our team is doing a good job for our customers. We will make sure to acknowledge Mr. Rufus at our monthly meeting for his great work! Please share your experience with your friends and family. We FULLY understand, that we ONLY exist because of our GREAT customers."
Carita D.
Jun 2014
James from Blue Star is great! He's friendly, personable, and well versed in types of pests and how to handle them. He gave me detailed instructions after his first visit and I started noticing a decrease in the number of pests on our property (mainly inside the house) right away. Now he comes every two months to perform routine maintenance. Happy to have him doing a job that I certainly don't want to do!
Response from BLUE STAR PEST CONTROL
"Thank you for your kind words. We will make sure to acknowledge Mr. James Maser at our monthly meeting for his great work! Please share your experience with your friends and family. We FULLY understand, that we ONLY exist because of our GREAT customers."
Rhonda P.
Jun 2014
unknown
Response from BLUE STAR PEST CONTROL
"Thank you for allowing us the opportunity of servicing your Pest Control, needs."
Stacy L.
Jun 2014
unknown
Response from BLUE STAR PEST CONTROL
"Thank You for your comments, we take a great deal of pride in providing the best service to our customers. We understand that we only exist because of our AWESOME customers!"
Charles P.
May 2014
Thorough and very helpful. Nice guy. No odor.
Exterminator offered tips about how to prevent some problems from reoccurring.
Exterminator offered tips about how to prevent some problems from reoccurring.
Response from BLUE STAR PEST CONTROL
"Thank you for your review of our service. This helps us improve our services along with the ability of providing feed back to our employees."
Janette K.
Mar 2014
.
Response from BLUE STAR PEST CONTROL
"Thank You!"
Brian H.
Feb 2014
It worked out very good.
Response from BLUE STAR PEST CONTROL
"Thank you for allowing us to service your Pest Control needs."
Renee C.
Jan 2014
.
Response from BLUE STAR PEST CONTROL
"THANK YOU!"
Charles B.
Jan 2014
.
Response from BLUE STAR PEST CONTROL
"Thank you for the opportunity of taking care of your Pest Control needs. THANK YOU"
Julie C.
Dec 2013
As for the quality of service, or keeping the bugs away- I cannot testify to that since I don't live there. But suffice to say that I haven't gotten a call from my tenants saying they're back!
Response from BLUE STAR PEST CONTROL
"Thank you for the opportunity of taking care of your Pest Control needs for your tenants. Our program for Landlords, works very well, and removes that headaches off of your plate. It sounds like very thing went well. We pride ourselves in protecting family against pest. THANK YOU"
Janet S.
Dec 2013
I had problems with an insestation of Palmeto bugs in the house. The first treatment seems to have addressed the problem. The service was professionally handled & all my questions were answered. I was so pleased that I signed up for a 1 year contraact (bimonthly house treatments to help prevent a re-infestation of palmeto bugs.
Response from BLUE STAR PEST CONTROL
"Thank you. It sounds like very thing went well. We pride ourselves in protecting family against pest. I noticed that you graded our price as a "C", please contact us @ (504) 288.3210 with any recommendations that we could have done that would have changed the "C" grade. THANK YOU"
Adam L.
Dec 2013
I used BLUE STAR PEST CONTROL
Response from BLUE STAR PEST CONTROL
"Thank you for the opportunity of taking care of your Pest Control needs. THANK YOU"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
BLUE STAR PEST CONTROL is currently rated 4.7 overall out of 5.
BLUE STAR PEST CONTROL accepts the following forms of payment: CreditCard
Yes, BLUE STAR PEST CONTROL offers free project estimates.
No, BLUE STAR PEST CONTROL does not offer eco-friendly accreditations.
No, BLUE STAR PEST CONTROL does not offer a senior discount.
No, BLUE STAR PEST CONTROL does not offer emergency services.
No, BLUE STAR PEST CONTROL does not offer warranties.