Universal Plumbing Company Inc

I called American home shield on my rental house and had them come out to fix five plumbing issues. Universal plumbing fixed two of them and said the other three were not covered under my warranty. Then they quoted me a price of $510 to replace two faucets. After waiting 5 to 6 weeks for the faucets to come in they did not match the other faucet in the bathroom. I was given the option to replace the remaining one at a cost of $750 or more. Not only was the new Fossett didn’t match the finish of the old one it looks nothing like the old one as I was promised. Feeling stuck. I went ahead and agreed to have the three Fossetts replaced. I’m going to upload pictures of what they installed and you’ll be shocked as they appear to be $26 Fossetts from Home Depot. I called to complain and even tried to stop them mid install. I was so unsatisfied with the faucet choice that I waited six weeks for.

Horrible experience!!! The technician was very rude and condescending to my 76 year old mother who lives alone and was so afraid that she called me and had me on the phone with her until he left the house. The work was done about 6 weeks ago and now the hot water heater has this white and pink stuff coming out of the pipes and landing on top of the heater. I have asked American Home Shield to never send these people to my house again!!!!!!!!!! Beware of them and hire them at your own risk!!!!!!!!!!!

It did not go well. I told them over the phone the type of faucet I had and that I wanted to change out my sink. They arrive at 3:00 first they tell me because of the type of bathtub faucet I have the part would have to be ordered. Mind you this is why I told them the type of problem I was having over the phone including the type of part I needed. secondly the dude that came was to lazy to do the sink stating that it was too late in the day and it would take him 3 hours to do it. long story short I still had to pay 60.00 because he showed up. no work no diagnostics he should basically showed up and said I can't do it. very disappointed and feel hustled.

This has been a nightmare experience. They did not come out on time. They damaged personal property and broke my great grandmothers antique goblets. They left a mess. They used our towels to clean up water and left me with dirty towels. The straps are flimsy, they broke the floorboard and a window board and left it hanging. They cut a huge hole in a window and left it gaping. They are completely unapologetic and have a terrible attitude of “that’s how things are done.” When I showed him how other pipes were attached he said that there’s were fine that there’s no right or wrong way to do it. I tried to compromise that there are better and less good ways to install it, but they disagree even with that. The pipe that runs outside lanes away from the house and towards the street. The top of the That is damaged and broken. The new drain pan was mutilated in the installation. They are rude, unprofessional and do sloppy work.

This company was less than professional. My mother was instructed to have her bathroom counter loosened so that it could be removed to remove the small water heater in her bathroom. My mother had the counter top detached as requested. This company charged my 70 year old mother $85 to lift the counter and move it. My mother had done the work of cutting the counter top from the wall with a box cutter and detaching it from the lip holding it up, with the aid of a young man in the neighborhood. All the men had to do once they arrived was move the counter top to access the heater. Further, the repair men asked my mother if she had any rags that they could use to clean up some of the mess they made. She provided them with towels. In lieu of taking the filthy towels with them, they dropped filthy, wet towels on my mother's kitchen floor on their way out the door. My mother went back to her bathroom to inspect the work to discover these men had drained the sand filled hot water heater that was being replaced, into her shower. They left sand, wood, and other debris for my elderly mother to clean. My mother called a handy man to come and reinstall her counter top this morning. When he arrived to replace the counter top, he discovered the hot water heater had been installed such that the counter top can no longer fit on top of the cabinets. My mother called Universal and was treated horribly by the person answering the phone who continued to yell at her, "The plumber says he used the right pipes." My mother had to pay this company an additional $380 for the pan and other attachments not covered by American Home Shield. Do not use this company as they take advantage of their customers and leave your home in a total mess.

I thought they did a good job. I have used them in the past and I think they do a great job. He had to replace some lines that were leaking so it was a little bit more involved than I thought. I thought he could be able to tighten some things up, but he actually replaced some lines and he had to go find another part because it was not on his truck so he did not have it with him. It took a little bit longer than it would have. Otherwise it would have been finished, just real fast. It was some nipple flange or some such part.

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Below I have listed the reasons for my harsh review:

1. Contractor was rude from the get go.

2. Work was horrible.  The contractor drilled multiple extra holes in my wall that he did not need due to the fact that he didn't even have a tape measure.  He gouged out a huge hole, or rather expanded a nice professional hole in my cabinet for the power cord in the most unprofessional manner I have ever seen.

3. He did not clean up anything.  there was wood chips, saw dust and drywall dust on all counters and in the cabinet.

4.  I contacted Lowes to complain, armed with pictures.  Universal called me back and absolutely refused to accept any responsibility whatsoever.  Not even an apology.

I highly advise if you purchase work from Lowes or just need a contractor avoid Universal Plumbing at all cost.  I have pictures of all of this, this isn't just a rant.

Assigned this company through a home warranty.  Received a call from company within two hours of placing the claim.  They set up an appointment for the following morning btw 8-12.  Called exactly at 8 and said a technician would be on the way as soon as possible.  Rick arrived promptly and immediately began to diagnose the problem.  He tracked down the problem and reported it back to the company to check if it was under warranty.  It turned out to be a maintenance issue with our air conditioner which was unfortunately not under warranty.  We were given advice on how to attack the problem if we wanted to do it ourselves but we opted to have the professional take care of it.  Rick was very personable and professional we would definitely use this company if we have future plumbing needs.

I have a home warranty and I had to pay a little deductible. It went well. The technician was really nice. He fixed the problem really quickly. I was happy with everything.