Southern Roofing and Contracting, LLC

"Thank you for sharing your reviews. Following the completion of your roof, your salesman told you that we need to wait a few weeks in in order for shingles to lay down so that we can see any high nails and all other shingles pointed out would have time to lay down. I went out and you gave me a list of 21 concerns (not 60). Of the legitimate concerns were the high nails, which we had already discussed fixing, and one short piece of metal that needed to be changed out. The remainder of the list concerned changing properly installed items on the roof. In an effort to make you happy, we sent a +30yr roofer out to make the changes that you desired. He spent a full day, largely altering portions of your roof that were properly installed when the job began (he didn't leave until you were satisfied). You followed up by sending an email saying that you want more work done. We went out and you were requesting that we make modifications that would have voided your manufacturer warranty and ultimately caused a leak. To appease you, we attempted to make the changes to the best of anyone's ability without voiding all warranties and causing you a leak. We are completely unsure who or what could have made you happy, however, we do appreciate the email stating that you are now happy."

"Thank you for your review. We are sorry that you did not find our services to be to your expectations. We are thankful that it has been almost a year to the day since we serviced your roof and you appear to have no new issues. Please keep in mind that you had some issues with your siding that we recommended you to address but our roof work has apparently performed properly. Thank you again."

"We thank you for reviewing us. When we came back out to look at your concerns, you acknowldged that you had some extensive work done to your patio that involved the undoing of our repair work. We offered to redo the work at a discounted rate since the leaks were not due to our errors, but to those of the contractors hired to alter the back patio area. In fact, you noted that we were the only company that had been able to repair your problems and those problems had held up until until you had someone make structural changes which involved removing everything that we had done. You requested when we came back out that we repair for free what"

"Thank you (consumer name withheld per their request), for allowing us to help you take care of your home. We appreciate the opportunity."

"Thank you for allowing us to repair the leaks on your roof. We are sorry that you weren't pleased with the automated receipt system. However, we are thankful that you, as are the majority of our customers, are pleased with our work and the honesty and value that we provide."