Rinchuso's Plumbing

Service quick, clean and professional. Will use them for any future needs.

It went great. The company my Home Warranty Company sent couldn't even find the sewer to clean it out. Told me to hire someone to come out and find it and they would come back and finish the job. Rinchuso Plumbing sent out two very nice, professional gentlemen who found the sewer quickly and took care of the problem. Will definitely use them in the future. Home warranty company was no help at all.

Plumbing inspection and repair

Fast, professional, but I paid for time while he waited for a helper to arrive. Necessary crew should be sent at the beginning of a job. I would still definitely hire again.

Excellent services and work was done as required

I have used them for over 20 years. I am pleased with the work performed and the price I paid. They are always prompt ,friendly and ai recommend them strongly.

They were good. I have hired them for many years. They were professional. They would give you the best help they could give.

Excellent service. Every employee we dealt with was professional and courteous!

Very satisfied with both visits

Rinchuso's has done work for us for almost 30 years. ?I've never had a complaint. ?They are punctual and don't leave until the job is done to my satisfaction. They have given me good advice regarding repair vs. replacement of plumbing?fixtures. ?

Rinchuso's has done work for us for almost 30 years. ?I've never had a complaint. ?They are punctual and don't leave until the job is done to my satisfaction. They have given me good advice regarding repair vs. replacement of plumbing?fixtures. ?

Rinchuso's has done work for us for almost 30 years.  I've never had a complaint.  They are punctual and don't leave until the job is done to my satisfaction. They have given me good advice regarding repair vs. replacement of plumbing fixtures.  

Apparently, they bit off more than they could chew with our job. With all due respect to this company, which had a fairly-good reputation with being ranked the favorite by a local magazine, and since we had used them before with satisfactory work; they completely blew it with us and all-but one neighbor on the entire section of the road where we live.
Laborers were sent to dig the trench for the line from our property, only after Dottie was contacted to come locate all utility lines as required by law. Our water supply line was severed, the property located immediately to the west of our house had their water line cut, I am almost certain the property two doors to the west had their water line severed, and I can confirm that the property two doors to the west had their gas-supply line severed by the laborers. Needless to say, our neighbors were highly upset. The laborers apparently fixed the broken water lines, but the water coming into our house still runs with a dirty stain in it. The laborers were run off by a representative from the company when they busted the gas line of my neighbor around noon one day. I was never informed of that, the laborers just left without notice. My neighbors let me know about this.
To make a long story/experience short, I will just list some of the situations which we had to deal with regarding this company.
1. Gerard was spot on with his estimate of digging and installing the gas service line. 
2. Gerard will not return phone calls, even after the nice lady who takes the messages said she gave him our messages. The entire job took over two weeks to complete, and my wife and I can both confirm Gerard never returned a call. He did call shortly after 7 a.m. one morning to see if our fireplace purchase had arrived.
3. Poor communication regarding progress of job.
4. Laborers had to ask to borrow my towing chain to pull their equipment out of the ditch and returned it the first time. The second time, they just walked up and took the towing chain without asking and took it back to the shop with them. I had to call the answering service and left a message that I wanted my towing chain back.  I found the chain rolled up the next day just outside my garage without a thank you, sorry we took your chain, or kiss my foot for troubling us.
5. At least once, maybe twice, a plumber from this company came out and spent less thant an hour looking at things and did little, if anything. Once, this person came out around 4 p.m. and looked at the generator and fireplace line and said it was too late for him to do anything since he got off at 4:30. ( I did not confirm that I was charged for that visit or not.) I did speak directly with that particular plumber, and he promised that he called back to the office and they would be out first thing in the morning to get on the job. They did not follow through on that promise and we had to call to get someone to come out.
6. Once the gas line to the fireplace was installed, the fireplace specialists came out to install the necessary equipment. There was very little gas pressure coming in to the fireplace and the flames were not much higher than a few inches. Fireplace specialist told us to contact the plumbers to get more pressure.
7. Plumber came out a day or so later and told us there was a regulator inside our wall since propane was used previously for our fireplace and that was limiting the gas pressure going to the fireplace and they would have to open up the wall and remove the regulator or re-route the gas line directly to the fireplace burner. At this time, we had had enough of this company and contacted another plumber who had done work next door. He came out and increased our pressure by simply removing a control valve inside the house at the fireplace and cleaning it out. He said there was no regulator in the wall.
With all this said, the primary complaint we had with this experience was the lack of communication from Gerard, who we considered to be the foreman on the job. He never once returned our calls when we left a message at the office. One time, he happened to be in the office and the lady put us through to him.
We waited before writing this review so that we could post our experiences without anger or bitterness and so that we could be as objective as possible. 
The ladies who answered the phone for this company were attentive, professional and seemed to care. I can't  blame them for any of the negative experiences we had with this company. They did their job well.

unknown

My experience with them was fine. I had no problems. Everything was fine. Everything was good. They did a good job. They had the unit that I was looking for. It was for the high energy efficiency gas hot water heater. It seems like it's expensive to me.

This is the second plumbing issue for which I used Rinchuso's plumbing. They are excellent. Service is scheduled quickly. Plumbers arrive on time, are friendly, polite and knowledgeable, and they are very careful not to make a mess or track dirt into the house.
This time I called b/c after a prolonged trip abroad my neighbor warned me that while I was gone the city had turned off my water due to a leak and water pooling on the sidewalk. It turned out the water was on, but it seemed like the pressure was low so I asked Rinchuso's to come check everything out. The plumber checked all the taps and cleaned out mineral build ups in all the faucets then checked for a leak (and showed me how to check it myself in the future). That was really all I needed, but I think he felt like he hadn't done much to fix the low water issue, so he also removed the governor in my shower head to improve water pressure. (I think the pressure was probably normal. I just wasn't used to it after several months in a place where no one bothers with low-flow shower heads.)
The first time I used Rinchuso's (April 2013) they addressed the pilot light on the water heater which kept going out. Two previous plumbers from another company failed to correctly identify the issue--one even told me there was nothing wrong even though at that point the pilot light was going out every 2-3 days. I thought I was just going to have to check and relight it twice a day, every day unless I wanted to replace the whole thing. The guys from Rinchuso's identified the issue immediately, spoke directly to the warranty replacement operator when she tried to convince me I didn't need all the pieces I was asking for, and replaced the faulty parts when they arrived. I haven't had to touch the heater again since!
Rinchuso's will always get my plumbing business.

it was a excellent tank installation cleaned up everything- plumber was experienced and professional and had a good personality

I call around and found that Rinchuco's was the best deal. I was told when I called that it would be the next day before they could get to me, To my surprise I received a call that afternoon that they were on their way. They arrived and went right to work unclogged my drain, It took about 35 to 40 minutes to complete.

It was a challenge, and they did an excellent job. To get the leak completely fixed, (the primary was easy) they had to do work finding tiny leaks under the house etc. to get the pressure tight. They also later fixed a problem with the water in the garage apartment that we had been trying to fix for years through another company. Also the original toilet in our 1920's half bath was fixed by them. The way we were connected to them was due to being told that we would have to replace the original toilet, as it was not fixable. While getting the new toilet this company was recommended as a plumbing business that did work well with old homes. (We valued the novelty and history of having the original toilet.) They had it fixed in about 15 minutes. (Since the original tank was in the wall, the upheaval would have been pretty great to replace it.) We have been very pleased with all of their work.

The service person called ahead of time and showed up as expected. The main reason for the call was to find the source of the leak under our kitchen cabinets and to fix a couple of leaky faucets outside.
The rep looked under the cabinets and could not find a leak from any of the hoses and pulled the kick plate off the dishwasher and shined a flash light under it to conclude the problem was with the dishwasher and that there was a leak in the pump. He recommended getting a new dish washer and said the service to fix the dishwasher would be more than it was worth.
While he was inspecting the problem, I noticed he received at least two phone calls which he stopped to answer and was giving advice to someone on a personal matter. I won't go into details, but he was on my time and taking off to receive personal calls and give advice. I noticed once more that he was on his phone while working outside for a lengthy period of time.
One faucet was fixed outside, but he didn't have a handle to fit the other faucet and I sent him on his was after he suggested I could fix the problem easily with a phillips head screw driver and they right handle.
We went to a local outlet to purchase a new dishwasher the next day and had it delivered and installed. The installer said that the leak was not from the dishwasher and informed us it was in a hose that had split running out of the washer a couple of feet out. He said he could see where the plumber would say the dishwasher pump was leaking since the water was running back down and dripping from that particular area.
We had talked about getting a new dishwasher one day in the future, but actually, the old one did not need replacing at that time.

Rinchuso's always delivers high quality service-very capable and professional service men.

As Expected

They told me that it was rusted and needed replaced. I called another plumbing company that my husband (now deceased) had used, and they told me there was NO rust, and they ran ice cubes through it, and the noise went away. I called this company to tell them that I should get a refund because what they told me was wrong, and she told me "well, he found rust". I got on my hands and knees and didn't find any rust, and they refused to refund my money.

John from Rinchuso's did all of the plumbing on the new home we built. He did a great job and was always pleasant to work with. Almost a year after moving in, we noticed that some outside faucets had not been installed. John showed up and did all of the work at no cost. He and everyone else we dealt with at Rinchuso's was professional and easy to work with. They are true professionals.

The above says it all.