GIGLIO PLUMBING CO INC

I don't have any problems with them. They are quick to respond when you leave a message. I never have to call him back to re-do everything. The price is reasonable as well.

I called Giglio Pluming after troubleshooting and advised them that our tankless water heater had lost power, either through the unit itself or through the remote control unit that controls the temperature, should you wish to change the standard temp (120 degress) that the water heater puts out. After a 3 hour service call, the plumber determined that the remote unit was bad and needed to be unhooked. He didn’t replace it. Just unhooked it via two set screws. I then purchased, after calling noritz, a new remote and installed that remote in about 5 minutes myself. I’m not upset with the work. The plumber did restore hot water by simply unplugging the remote unit, which sets the heater to a default 120 degrees. My disappointment was that, upon talking to Noritz, the manufacturer, estimated it should’ve taken the plumber no more than 10-20 minutes to assess the problem and unhook the remote. I understand that a plumber can not be expected to be an expert on every water heater in production but they will all be fairly similar. In short, the service call should’ve lasted no more than an hour. When I queried with Giglio, I was told they dropped an hour off of the job and charged me for two so $175/ hr is pretty pricey for plumbing work. I would not recommend them again.

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See above: "They always do what they say they are going to do and when they say it will be done. Their prices are reasonable. "

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Tried to fix myself, but ran into complications and after two trips to Home Depot got fed up and called Giglio's at 4:30 PM. Mark arrived in a matter of minutes.  I couldn't get cold water side dismantled.  He told me it was because it had stripped out in the closed position, and thus could not be unscrewed.  Pulled out his heavy-duty tool, and had it out in no time.  Also pointed out that a small part was missing which was a factor in the constant drip.  Replaced everything, also let me know never to use the factory washers, as they would deteriorate in a matter of months and we'd have the same problem again.  This is my second experience with Giglio's based on their rating here, and I have been very satisfied both times, and will use them again.  Mark was friendly, professional and efficient.

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We have been dealing with Mr. Giglio for years and they have always provided outstanding service
They are always very busy, but we will use them for as long as they let us, good guys

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I waited for an hour past my appointment for the Who I discovered was the owner of the company and one of his employees to come to the construction site and give an estimate. he walked around, took some measurements, looked at the prints, and was going to call me with a price later that day. He never called. I called his office 6 times throughout the following 2 weeks and left 5 messages for them to return my call and give me a price. he never returned my call and the one time I did speak to him he said he was figuring it up and would call me right back. They are very unprofessional and lost out on a decent size job.

Price is suppose to be $110 per hour plus parts, most expensive tap at Lowe's is $19 each, and they were here about two hours, such a hot day they had to break a few times which I don't blame them, both taps in direct sunlight.  I guess clock still runs on breaks.  Just doesn't add up and I still have to reseal the mortar around the taps where the brick was chipped away.  Prompt, professional but little pricey....

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They were a little bit more expensive than other companies we talked to. I liked them because they were very professional. Mr. Giglio himself came out and did the estimate for us. He was a very friendly person. He set his crew up that day. He took care of calling the city to get the permission to do the bidding. His service crew was well-dressed for plumbers. They were very professional. They did a good job. There were no unexpected issues. Their price was very close to other companies.

The men who came out were fine and did a wonderful job. The problem was with billing and scheduling. I had let them know that I could not be at the house between 10 and 1245 due to a Dr appt. I was told by scheduling that this would not be a problem and they could work around that. They then asked for my cell number to contact me to let me know when workers would be there. As I was leaving the Dr I called them to see when they would be coming and was told they were there waiting for me (this was at 1215). I arrived at my house at 1235 which was when work began. However, billing charged me for the time the workers just sat there...despite the understanding I would not be there until 1245 and assured this wouldn't be an issue.

The plumber came by and gave me a detailed description of what was wrong. Then set an appointment that was convenient for me to come by and do the work. He gave me an approximate cost of how much the job would be. He showed up on time and immediately got to work. Had to come back the following day because he did not feel the part for the shower drain he obtained from their warehouse was the best part for the job. He explained this to me and told me he would be over the next day to finish the job. He came by the next day and did in fact finish the job. They also cleaned p the minor mess that they made. Over all I am very satisfied with Giglio and will use them again if I ever need plumbing work done again.

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My washing machine drain was clogged up and he cleaned it out. My experience was fine and he did a good job and was friendly.