Bill's Air Conditioning & Heating

unknown

Billy's air conditioning & Heating service in Shreveport
on Raymond Street
Had a tech come out and give me estimate on my
a/c. He chatted on his cell phone most of his time
there. He said I needed a new coil and was out of freon.  
This company has been out for the last 2 years and "fixed"
a leak.  Third year I have needed to "fix" a leak.
The tech wanted to add freon, but I declined due to the
fact it was leaking.
He asked several times but I continued to decline.
I had scheduled him to be back the next
morning at 8. He did not show up and called the
office at 8;45.  I was told he had gone to get coil
It was obvious that he felt his time was more valuable
than mine so I cancelled the appointment.
Then got a $450 bill for freon ~ that I didn't get.
Called owner and he pretty much called me a liar 
and said that his tech just told him how I had said it
was hot and I wanted to be comfortable and had asked
for freon.
He was very unprofessional person.
But he said he would waive the fee if I had the service done. 
This sounded very suspicious.  
He asked me if I was going to pay the bill.  I told him "no",
I would not pay for services I did not get.
He told me that he would sue me.  I told him to go
ahead, and I would take him to court, contact better business
bureau and maybe march around on his sidewalk and hung
up.
Then a few minutes later he called back with a
"oh yeah, I was talking to the wrong tech.  He said he
found the tech that had actually came out and that
he said he didn't add any freon ".
What????  Didn't he just tell me about how the tech
had told him I was so hot and needed freon ??????????
No apology. 
I told him that he should be ashamed of himself.
I am a woman, but not a "dumb" woman. 
Pass this on so other woman know they don't have

Billy's air conditioning & Heating service in Shreveport
on Raymond Street
This is not Billy a/c on Noel St. near Blanchard so don't 
confuse.
Had a tech come out and give me estimate on my
a/c. He chatted on his cell phone most of his time
there. He said I needed a new coil and freon.  He wanted
to add freon, but I declined due to the fact it was leaking.
He asked several times but I continued to decline.
I had scheduled him to be back the next
morning at 8. He did not show up and called the
office at 8;45.  I was told he had gone to get coil
It was obvious that he felt his time was more valuable
than mine so I cancelled the appointment.
Then got a $450 bill for freon ~ that I didn't get.
Called owner and he pretty much called me a liar 
and said that he had just asked his tech and was told
that I had said it was so hot and I want to be comfortable and
asked for freon.  Said tech had been with company 12 years
and was very good and wouldn't lie and that he was now
looking at work order and it specifically said freon was added
that I requested.
But he said he would waive the fee if I had the work done.
This sounded very suspicious.  I declined.
He asked me if I was going to pay the bill.  I told him "no",
I would not pay for services I did not get.  I expected to pay
for a service call, but I am not paying for freon.
He told me that he would sue me.  I told him to go
ahead, and I would take him to court, contact better business
bureau and maybe march around on his sidewalk and hung
up.
Then a few minutes later he called back with a
"oh yeah, I talked to the wrong tech.  
(does this make any sense?)
The other tech said he did come out and that he did not
add any freon. No apology. Nothing !!
I told him that he should be ashamed of himself. Saying the
tech said this and that. He should really BE ASHAMED.
I am a woman, but not a "dumb" woman. 
Pass this on so other woman know they don't have

Went very well.  The technician clearly took pride in his work and the reputation of his company.

I think this last time, our A/C quit working, so after hosing all the dog hair out of the outdoor compressor and testing various parts, he discovered it was a very inexpensive part that needed replacing, and I think he had one on the truck.  Very happy with the outcome. 

One winter, we were having some kind of problem with the heater, something with the switch. (Maybe we couldn't get the heater to turn off or to turn on; can't remember). Anyway, Willie came out and worked on it, but we still had problems. So, late in the evening, we called Willie, who proceeded to coach my husband over the phone, one step at a time, on what he needed to do. It worked, and he didn't charge us. We were so thrilled, we sent him a gift card!

I would highly recommend this company and keep his number in my cell phone, just in case. Thanks, Willie!

A+ job from this company!  They were very friendly and professional.  Felt very comfortable letting them into my home.  Did the replacement in one day and even when some extra labor came up, they stuck by their quote.  Cleaned up after themselves, you would never have known they were there.