USA Fire & Burglar Alarm LLC

"Thank you for your feed back, I am sorry you had that experience with our company. My Operations Manager and Accounting Manager will reach out to you and assist you with any issues you are currently having."

"Thank you so much for your comments and for choosing USA Fire and Burglar Alarm as your security provider. I am sorry you had a problem with the Glass Break. We pride ourselves on solving problems and it looks like we were able to find a solution for you. Thanks again and if you have an other issues please don't hesitate to call."

"Here at USA Fire and Burglar Alarm we appreciate you taking the time to consider us as your security provider. If we can be of any assistance, please feel free to call us and thank you for sharing your experience on Angie's List."

"Thank you for seeing the value in our service and sharing that information on Angie's list. Our team takes great pride in the quality of our work and we believe your security is more than just a check.. Thanks again for your comments and we appreciate your business."

"Thank you for seeing the value in our service and sharing that information on Angie's list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. Thank you for your comments and we appreciate your business."

"All of us here at USA Fire and Burglar Alarm appreciate your business. Thank you for seeing the value in our service and sharing that information on angies list."

"I apologize for any inconvenience or misunderstanding you may have experienced. After checking our records it does show you were charged for a phone line repair in August 2011 due to a cut wire. Your system communicated from 2008 to 2011 with no problems. USA's maintenance program is designed to save you costly repairs due to Mechanical Failure. As with all alarm companies, Non Mechanical failure is not covered. Damage due to weather, rodents, physical damage and many others including a cut wire is not covered under the maintenance contract, I do apologize for the technicians comments as removing your alarm system is not our policy. USA wants to make sure you, your family and valuables are well protected. Checking our records after our technician left your alarm system did communicate properly. When your system does not communicate the panel will flash an error code FC on the screen and you should always call immediately for service. We received a call from you on December 28th 2012 regarding another communication failure. Our service representative did explain there could be a service fee if there is non mechanical failure. Of course if the problem is due something we have done or a problem with the alarm panel your maintenance contract would cover that and there would be no charge. Please understand it is our policy to explain charges that may be incurred so that our customers are well informed, It is very important to us that you alarm system is working all day everyday and we will be happy to work with you to that end. I will have my Service Manager call you to discuss getting your system operating properly. Thank you"

"I apologize for any inconvenience or misunderstanding you may have experienced. With regards to the water pipe - According to our records, your house was under construction. Our technician did in fact accidentally hit your water pipe while drilling a hole for an alarm wire. The water pipe was fixed by your contractor/plumber since the house was under construction and U.S.A. fixed and paid for the sheetrock repair that was necessary after the water pipe repair. All of this was in accordance to your satisfaction, according to our records. With regards to cheap monitoring - U.S.A. does provide affordable monitoring service. Why pay more for monitoring service when all alarm monitoring works the same way - your alarm goes off and the appropriate authorities are notified and/or dispatched. In fact, our monitoring station is UL listed, 5 Diamond certified which are two of the hardest and highest accreditations for a monitoring station. With regards to the camera sign - It is U.S.A.'s policy to only give a customer a yard sign for the services that we provide. Since we isntalled the alarm system, we provided you with an alarm yard sign. The camera sign states that the property is under 24 hour live/recorded video surveillance by U.S.A. Fire & Burglar Alarm. If U.S.A. provided you a camera sign when U.S.A. did not install the camera system, U.S.A. would be misrepresenting the company. I'm sure the company that did install the camera system would be more than happy to provide you with their camera sign. We appreciate that you have been a customer since 2007 and were unaware of any service and/or customer service issues that you had with U.S.A. before this Angie's List report. U.S.A. Fire & Burglar Alarm understands that without great customer service a business will never grow. We strive to give peace of mind to all residential and commercial property owners by having a dedicated team of professionals, who are always honest, knowledgeable, and understanding, providing excellent customer service and unbeatable value. We hope that this response has resolved any inconveniences and misunderstatings. We appreciate your business and hope to continue to service your security needs."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. We appreciate your business."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. We appreciate your business."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. We appreciate your business."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. We appreciate your business."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs. We appreciate your business."

"I apologize for any inconvenience and misunderstanding that you may have experienced. With regard to the service call on your windows, it is U.S.A.'s policy to reconnect your existing equipment if it is in working order. The only reasons that U.S.A. may not have been able to use your existing window switches/magnets in this instance is if the parts were bad, a part was missing, or if your husband requested to purchase the new equipment. U.S.A. would never intentionally install new equipment just to make money off of a customer. We are in the business to satisfy our customer's and know that without customer satisfaction we would not be in business. With regard to the pricing of the equipment, U.S.A. has flat standard pricing. Our service labor fee is $65 per half hour, $30 every 15 minutes thereafter. For the pieces of a contact, the prices are as follows: a switch is $12.50, a magnet is $12.50, a switch/magnet combo is $25, a brand new contact in it's entirety is $49.50. These prices are considerably less than our competition and national companies. For instance a new contact in it's entirety from another company can cost upwards of $80. For the service that was completed at your house, you were charged for 1 hour of labor at $125 and $25 per switch/magnet combo for the 14 windows at $350 for the equipment. The total cost was $475. With regards to your experience of becoming a U.S.A. customer and switching your service over to U.S.A., I apologize for your feeling of dishonesty and would like to clarify any misconceptions and/or misunderstandings. When it comes to switching over a customer's existing alarm system to be monitored by U.S.A., it is always U.S.A.'s intention to use the existing equipment if in fact it can be reprogrammed. Unfortunately in your situation, the installer code that allows the technician to reprogram the system had been changed by your previous alarm company. Therefore, without the installer code from your previous alarm company we could not get into your existing alarm system to reprogram your alarm system to communicate with our monitoring station. Since you wished to become a U.S.A. customer, the solution for U.S.A. to monitor the alarm system was to change out only your alarm panel and one keypad but use the rest of your existing alarm system devices. Let it be clear, that every existing system is different and the majority of our customers that have an existing system do not have to pay for new equipment in order for U.S.A. to monitor their security system. U.S.A. Fire & Burglar Alarm understands that without great customer service a business will never grow. We strive to give peace of mind to all residential and commercial property owners by having a dedicated team of professionals, who are always honest, knowledgeable, and understanding, providing excellent customer service and unbeatable value. We appreciate your business and hope to continue to service your security needs."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs."

"Thank you for seeing the value in our service and sharing that information on angies list. We are able to continue to provide unbeatable value & service because of customers like you. We look forward to continuing to service your security needs."