PIONEER GUTTERS
About us
ADDITIONAL LOCATION NORTHSHORE OFFICE- 79300 FITZGERALD CHURCH RD, COVINGTON, LA, 70435, PHONE (985)892-8252. 3235 HIGHLAND RD, BATON ROUGE, LA 70802 (225)612-5984.
Business highlights
31 years of experience
Services we offer
& 3 STORY HOMES, & OFFICE BUILDINGS. RESIDENTIAL & COMMERCIAL., 1 TIME & YEARLY CONTRACTS AVAILABLE. ALL TYPES OF GUTTER REPAIR. SEAMLESS ALUMINUM & COPPER INSTALLATION. K-STYLE, 1/2 ROUND, 1/4 ROUND. 1, 2, APARTMENTS, CLEANING GUTTERS & DOWNSPOUTS, CONDOS, LEAF SOLUTION, ROOF DEBRIS REMOVAL
Accepted Payment Methods
- CreditCard
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 16% | ||
| 11% | ||
| 8% | ||
| 3% |
Showing 1-25 of 38 reviews
Michael W.
Jan 2018
When I initially hired these guys to clean my gutters and downspouts, and do some minor repairs, as a one off, they did a decent job, and for a relatively good price. I signed a contract with them for multiple cleanings the following year. They didn't do a very good job, and didn't even unclog multiple downspouts. They informed me that 2 of my downspouts needed to be replaced, and they could not clean them. After some back and forth, I agreed to pay for the new downspouts, and they put them in for me, but they didn't do all the work they discussed with me, in great detail, and it took them a couple months. It has been about 4 months since I first tried to get an explanation of why they didn't clean my downspouts in the first place. Just an ok experience.
Robert F.
Jul 2016
unknown
Susan S.
May 2016
unknown
Mary B.
Dec 2015
unknown
Diana B.
Nov 2015
It went very well and cleaned gutters thoroughly.
Jackie S.
Oct 2015
unknown
Rose P.
Sep 2015
unknown
Matthew G.
Sep 2015
Pioneer does excellent work. I've had them out twice. Both times they did a terrific job on the gutter. But what really impressed me was how clean everything was around the yard. Other than my gutters being immaculate, I couldn't any evidence that they had ever been there. Courteous too.
Ashley L.
Aug 2015
Scheduling difficulties and grossly overpriced. They would not confirm appointment date or time. Workers actually showed up ( I was told by Pioneer gutters ) on a date we did not agree on and I was not home so they did not do the job. Finally, two men show up when they were supposed and did an adequate job using a blower to remove debris from my gutters. We offered to pay in cash, the workers claimed they could not accept cash. I then called the office and she said the workers could absolutely accept cash. It was a headache dealing with this company so I will definitely not be using them again when there are so many others to choose from in my area.
Courtney C.
Jul 2015
.
Peter L.
Jun 2015
great. ON time and professional.
Kathy A.
Apr 2015
unknown
Michael J.
Dec 2014
unknown
Kristin L.
Nov 2014
After the initial cleaning, it was almost impossible to get Pioneer Gutters to come back out on a schedule that made sense.
In my mind, quarterly would seem like, every 4 months. Nope. 4 months, then six months. I even received a renewal notice in the mail when my contract was up without having received my last cleaning.
Also, every time I would call and speak with them they were having either computer problems, had a new computer system installed or just couldn't find my information. It would take between 2-3 phone calls for them to be able to get me information about when I was on the schedule.
I understand that yes, we are in a rainy climate, and yes they don't get on the roof when it is raining; but this company just doesn't seem to be run well.
All that being said: every guy that came out to clean the gutters was nice and they always cleaned up the yard and alleyways as well as the neighbors yard if stuff went over the fence.
****Update****
I called them back to give them a second chance. Spoke to a polite woman on the phone who was willing to set me up for a new contract. She said she would have to talk to a manager about the two additional cleanings for free and would call me back and email me a contract. I've never heard back from them.
In my mind, quarterly would seem like, every 4 months. Nope. 4 months, then six months. I even received a renewal notice in the mail when my contract was up without having received my last cleaning.
Also, every time I would call and speak with them they were having either computer problems, had a new computer system installed or just couldn't find my information. It would take between 2-3 phone calls for them to be able to get me information about when I was on the schedule.
I understand that yes, we are in a rainy climate, and yes they don't get on the roof when it is raining; but this company just doesn't seem to be run well.
All that being said: every guy that came out to clean the gutters was nice and they always cleaned up the yard and alleyways as well as the neighbors yard if stuff went over the fence.
****Update****
I called them back to give them a second chance. Spoke to a polite woman on the phone who was willing to set me up for a new contract. She said she would have to talk to a manager about the two additional cleanings for free and would call me back and email me a contract. I've never heard back from them.
Response from PIONEER GUTTERS
"From time to time in every business, there is that customer that falls through the cracks and is unhappy with a product or the service they receive. In each case, the true value of a company is how they handle an issue that arises. As a company, we strive to make sure all of our customers’ issues are addressed in a timely and responsible manner. We do over 3000 cleanings a year, and have a 97% retention rate of our customers. We continue to progress towards improvements in all areas of service within our company. For several months now we have been painstakingly changing over to a new computer system in an attempt to provide better and faster service to our customers. We apparently failed in your case somewhere along the way. For this I greatly apologize and would like the opportunity to make it right. You seemed happy with the service in the field, just had some problems with the office. I would like to offer you 2 additional cleanings for free if you decide to give us another chance. I assure you that these mishaps are not the norm. We do our best to make sure that our customers are taken care of. I hope you reconsider and give us another opportunity to prove it to you. Again, we apologize and want to make things right."
Ruth H.
Aug 2014
unknown
Susan N.
Jul 2014
unknown
Melvin B.
Jun 2014
unknown
Cindy K.
Jun 2014
unknown
ELAYANOR D.
Apr 2014
THEY ARE ALWAYS VERY THROUGH AND ARE IN AND OUT IN NO TIME. They are extremely good about cleaning the grounds before they leave so that there is no scattered debris from cleaning the gutters.
Peter G.
Apr 2014
unknown
ELAYANOR D.
Jan 2014
cleaned gutters around the entire house
Mike B.
Jul 2013
Only did half of the gutters. Left one side virtually untouched because and quot;the neighbors house was too close.and quot; Left a tree growing in that gutter.
Response from PIONEER GUTTERS
"The customer signed the contract & we went out to do the job within one weeks time. Our crew blew all the debris out the gutters & then hosed them out. They also picked up the debris that had fallen, along with some additional debris that was in his yard, bagged it up & put it out for the trash people. As far as not doing one side of his house, the customer was informed that the quote was for the left & front of his house & that we would only do the right side of his house as best possible - it even stated it on the contract that he signed. If our crew would have been able to remove the tree, they certainly would have. Many times in the Uptown area of New Orleans, the houses are too close together to safely put a ladder there to clean the gutters - as was the instance in this case. We will not jeopardize the safety of any of our crew members for any reason, & have actually turned down jobs in the past because we believed them to be unsafe in our expert opinion. I am sorry that this customer was not happy with the work. We pride ourselves on customer service, but I guess he didn't understand that some areas would be unreachable."
Vicki T.
Jun 2013
I was very pleased with dealing with this company and the service they provided. They were prompt, informed, respectful, and professional. When the guys came out to clean they were prepared, experienced, thorough, and cleaned up completely after themselves. They were happy to talk with me and explain all they were going to do and made sure I didn't have any questions after they were finished.
Susan M.
Jun 2013
I felt like they should have spent more time on the gutters because we were still experiencing problems.
Thomas L.
Jun 2013
Service was performed by the service provider on time as agreed.
Licensing
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FAQ
PIONEER GUTTERS is currently rated 4.3 overall out of 5.
PIONEER GUTTERS accepts the following forms of payment: CreditCard
No, PIONEER GUTTERS does not offer free project estimates.
No, PIONEER GUTTERS does not offer eco-friendly accreditations.
No, PIONEER GUTTERS does not offer a senior discount.
No, PIONEER GUTTERS does not offer emergency services.
No, PIONEER GUTTERS does not offer warranties.