North Lion Granite

"[Member name removed], it was a pleasure for us to work with you. We are glad everything came out right. We hope to see you again soon!!"

"Thank you for the good review. There is no too small or too big of a job for us. We will you soon!"

"It was our pleasure! Thanks for your business and look to see you again!"

"[member name removed], thank you for your business. I am glad we achieved our goal with you. Hope to see you soon!"

"Everything came out very nice over there. We hope to see you soon!"

"Thanks for the review. The positive review and a happy customer over a small job is more important to us than big jobs without the customer service the client deserves. We are happy to hear something like that. Hope to see you again."

"It was a pleasure working with you. Let us know when you need some more work done."

"[Member Name Removed], it was very nice to work with you. Hope to see you again."

"The use of sledgehammer sometimes is necessary and it's an usual tool when removing floorings.Any eventual hole on the slab will be covered by the thin set that goes UNDERNEATH the tiles, it doesn't affect the level whatsoever, mostly because the levering is done at the slab stage, way before any flooring job. There were few uneven tiles which was fixed right next day and as she says herself, THE JOB WAS FINISHED. And she was ok with the final results. Yes, the problem was DURING the installation, not only because the client insisted in telling us how to do the job according her ideas about the removal process, which was solved after.we talked to her about that and she let us finish the job our way, but also for the mess in general. We are really sorry she was insatisfied with the tile removal process, we told her as we tell all the customers, the removal is MESSY and NOISY, there is no way we can remove tiles silently or in a clean way, we do our best to finish it as fast as we can, but removing floor tiles is a heck of a mess, there is no way to put it mildly. Specially if the customer is living in the house during the process. Even with plastic covering everything, the dust is unbelievable, after all, it's a remodeling. She is a good customer and we totally understand her frustation, we all have houses and sometimes we find ourselves going through the same situation when remodeling our houses. We hope she is satisfied with the final result, the granite was beautiful and the floor came up beautiful also."

"It make us happy when we hear a happy customer. It was a pleasure working for you."

"It good to hear that you were happy with our work. It was our pleasure."

"[member name removed] is listed as a contact for killeen group, which purchased a granite coutertop from us in 2009, invoice# 22020, on the amount of $3, 829.53. A deposit on the amount of $1,750.00 was paid on 4/7/2009 which by itself was an exception, since the customary deposit is for 70% of the total. We agreed the remaining balance would be paid at the day of the installation, as we usually do and the countertops were installed on 04/29/2009. [member name removed] then told us he would pay the balance next day, but never showed up to honnor his word. On the following months we called him several times in order to get the payment for the remaining $2,079.53. We never received one cent but after a while he started to say that we caused some damages in order to delay or not pay anything else. We didn't damaged any wall or door whatsoever, in order to do so, the granite top would have to be bumped or rubbed against it, which only happens if one of the installers slip or trip , in that case the granite which is very hard but very brittle at the same time, would have broken, which definetely didn't happened. We haven't caused any damage, to walls or door, whatsoever. As for the court, I'd suggest [member name removed] to take a look on that contract again, where it says any remaining balance should be paid at the installation date. Had we sent him to court, that balance would had been paid a long time ago. Since this is a two way road, the same goes for the alledged damages on the walls and doors. Sometimes customers have problems paying the remaining balance, when that happen we are open to negotiation, no need for "damages", court or bad words. If any person still has any doubts or question, please feel welcome to call us at 504-244-0007 and we will gladly email or fax a copy of the original invoice for this job."

"It is been a while since the review, but we remember very well about the job. It was a pleasure!"