Help Air Conditioning & Heating

When we bought our home in 2011, it came with a 10+ year old heating/cooling system. HELP AC was the recommended service company, who installed the original unit and who we have now been using since that time. HELP AC made annual service visits and a number of repair visits over the years. Without exception, all of their employees have been professional. They always responded quickly when we had issues, even after hours. This year, the system was on its last leg and we had them do a total replacement. A team of three installers completed the job by 2pm, left the house clean and spoke knowledgeably about the new Trane system. I am planning on it lasting another 20 years! HELP AC has my highest recommendation.

I had a wonderful experience from start to finish with Help Air Conditioning and Heating! It was time to install a new system, and I had lots of questions regarding the different types of equipment. The owner Korey is very knowledgeable and made things easy to understand. A great team of reliable, honest people working at Help! This company truly goes the extra mile to satisfy the customer- the highest quality install is their top priority. It sure was comforting knowing I hired people I can trust that would do the job right! Very pleased!!

This weeek the heating/AC system has been off. I checked the circuit breaker and it was ok so I called HELP. They came and found the main switch in the off position; switched it on and the system was fine. For two minutes of their time I got the standard $89 fee. I had planned on using them for a new system in the next year or two but not now. If this is how they treat all their customers I'm surprised they are still in business.

Great, tidy, helpful and professional.

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Our current company gave us a price of $8500 price for a 3 ton 14 seer Carrier base unit. We thought this seemed a little overpriced so called 8 contractors that came highly recommended. There were too many on Angie's list to choose from without more help. I set up appointments to get quotes from the 6 who responded. Kenny was terrific, very knowledgeable, honest, fair and direct and did not try to sell us things we didn't need as 1-2 other companies did. He also provided an estimate quickly with a similar price to the others I interviewed for a TRANE (or American Standard) system and gave me clear options on brands. I had a hard time deciding between his company and another, but Kenny's price was ultimately better and his checkup plan seemed the most thorough. They also had the second best labor warranty at 5 years instead of the 1-2 years most companies offered. He also came very highly recommended by friends. The installation went quickly and efficiently and they finished up in less than a day as expected. The unit is cooling much more efficiently and quickly than the older unit. We did have a slight issue a couple of days later with a gas knob not being completely sealed off during installation so we were smelling gas in another part of the house above, but this was handled quickly and Kenny himself came out to check to make sure everything else was good. He was very apologetic and handled it quickly.

Excellent response, always very professional. Replaced unit in May, 2011, have had maintenance contract since installation of previous unit in about 2001. Have been totally satisfied with their work & pricing.

They did a real good job. It's freezing cold up there now. I called them right away on Sunday. They said it normally was a $180 charge to come out, if you decide not to go with them.?I went with the condenser, so they didn't charge me that. They came out the same day, which was Memorial Day, and they were working, so they didn't charge me that weekend emergency fee. He came out and looked at it at 8:30 that morning, and were back by 12:30. That was excellent service.? The price was about right. I would give them an "A+" on everything. I went out there and watched them 5-6 times making sure they were doing it right. He could've used the same old "whip", which is the wires encased in a hard casing that goes from the air conditioning to the house. That was all included which was good. He replaced everything, even the copper. I have no complaints with them.? They are going to be my people from now on, unless they do something wrong.

We were renting at the time that they came. Our landlord was paying them but we were the ones who were living in the house and had to be here when they came. 

They're a pretty big outfit. Our landlord would have them come in the spring and the fall for servicing. They were fine. They came when they said. 

I would use them again but they wouldn't be my first call.

Guy came out and used something to blow out pipes. Apparently central air drains into plumbing which he told me. Later bathroom filled w water cause a pipe was blown out from pressure. The next week was a leak in front room which they said I need work which cost $400 which was promptly done by some pleasant young men. The next day, another leak. Called them out. Chubby dude came out and tried to assess situation w a flashlight from the floor, then reluctantly, went in attic to assess situation and said the pipes above the ones just fixed were leaking and needed to be fixed.

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Great!

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My A/C stopped working late Saturday night, called "Help" first thing on Monday morning.  A Technician/Gary came around 10am and went up on the attic.  He found the problem within 10 min that the breaker in air handler needs to be replaced.  They don't have new breaker on hand so I had to wait for the replacement until next day.  In the mean time, Gary provided running repairs in order for A/C to work somehow.  Thank God, we survived!  Thanks much Gary!

Another Technician/David came next day around 3pm in a timely manner, and replaced with a new breaker.  My attic was red-heat-hot at that time.  I felt sorry for him but he completed his job quickly and professionally. 

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There was initially a connection problem, but they came right out to correct the problem.

It did not go well. Short version: I called for an estimate on replacing an HVAC system, was told it was $79.00 for someone to come out and give an estimate, and then was charged $178.00 at the house.







The details: I called HELP to get an estimate on replacing an HVAC system. I told the woman on the phone my heating system was completely broken and wanted to find out how much to replace, etc. She told me that it was $79.00 for someone to come out to my house. I questioned this for an estimate but was told it was their standard charge for anyone to go to the house. It was cold and we needed a new unit asap, so I agreed. (I had good friends who were customers on HELP's "Special List" and they had recommended HELP).







Eddie from HELP arrived on 12/10/2013 and met my husband. My husband showed him the attic access where the unit is and told Eddie, "Its completely shot. We know it needs to be replaced, we just want to know how much and what should be done." Eddie was up in the attic for ten minutes and when he finished, he came down in the house, completed his paperwork and charged my husband an additional $99.00 on top of the $79.00. My husband wrote him a check but called me after Eddie left and asked me about paying $178.00 for an estimate. I told him that I was quoted $79.00 to get an estimate and that I never agreed to pay $178.00 to get an estimate. I called HELP but the office was closed. I called the next day and spoke with Andy. I explained to him what happened, i.e., that I called for an estimate, was told it was $79.00, and the man charged my husband an additional $99.00. At that point I took the position that it had to have been some sort of misunderstanding. Andy looked up the order and told me that it had been set up as a work order, not an estimate and that is why the $79.00 charge was quoted to me. I explained that no work was authorized, nor performed on the system so I was confused as to what the $99.00 was for. Andy told me that Eddie was out in the field and he did not have the final paperwork on the job yet. He said he would have Eddie call me. I asked him to have Eddie call my husband since they had met and had the interaction with each other.







Eddie did call my husband that afternoon. When they spoke, my husband reiterated what he had told Eddie when he arrived (that the unit was totally shot and needed to be replaced). He told Eddie the fee for the estimate that HELP had quoted to me on the phone was $79.00. Eddie acknowledged that my husband told him the unit was shot and we needed a estimate and also stated that he performed NO work on the unit. My husband asked what the additional $99.00 was for and Eddie said it was their standard charge when looking at a unit. However, he apologized and said that HELP would have sent someone other than him if the call were for an estimate. He said it was all a misunderstanding and told my husband he would tear up the check. At this point this was more than I expected as I had agreed (though admittedly not happily) to pay $79.00 to get an estimate and didn't expect to be let out of that charge. I just wanted the $99.00 returned, as I had not agreed to pay that and nothing had been done to my unit. We decided to consider HELP to replace the HVAC system since they had been professional at that point. We received the estimate to replace the unit sometime after my husband's conversation with Eddie.







Unfortunately, my view that HELP was a professional company that would resolve such a misunderstanding and not charge for work not performed was short lived. About two weeks later, my husband told me HELP cashed the $178.00 check. I called to speak with someone and again got Andy. I reviewed the situation with him and told him that Eddie had told my husband he would tear up the check and Andy's response was "He didn't have the authority to do that." I told him that it was unethical to tell someone that its $79.00 to get an estimate and then charge them $178.00 once you are at their house. He said he would look into it but there was nothing he could do. I reiterated that no work had been authorized on the unit, nor done on the unit but it fell on deaf ears.







WARNING: we're in the peak of AC season down here. I wouldn't use them for any job considering this experience. Don't call HELP for an estimate. The $79.00 charge will turn into a lot more once they step foot in the house. I can only imagine what they would have done if we had hired them to replace the unit. I am certain that whatever price I had been quoted would have doubled upon completion.

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Everything worked when they left. They were nice, but I didn't feel comfortable with them.

Arrived on time, finished on time and did it for the quoted amount.

They have good customer support, and they are a very impressionable company. My family has been using them for a long time, and I haven't had any problems with them. Their price is fair, I am sure that there are other companies that are cheaper, but I like the quality of the service. They are usually booked up, but they give me a date whenever I call them.