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Capital Improvement

Founded 1991 • With Angi since March 2008

3.6

(34) Verified Reviews

Description

Capital Improvement; State Licensed, Fully Insured General Contractor providing Home Improvement and Remodeling Services in South Louisiana...

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Verified Reviews

A few reviews for this pro…

1.0

08/31/2020

Do not use this company. Very poor workmanship and no customer service. I have mildewed windows on the two windows they installed. Had 10 windows installed by another company at the same time with no issues. Capital Improvement agrees they are moldy. They say there is no warranty. Please find a professional company.

DESCRIPTION OF WORK
Closed in two sets of french doors to window openings.

CATEGORY remodeling,replacement windows

1.0

11/25/2014

We sincerely wanted to use Capital Improvement for a bathroom renovation.  The initial outreach from two supervisors was exceptional.  Then, one of them left the company and the other was non-responsive.  I reached out a few weeks later to the main line and was told someone would contact me.  When William finally reached out after weeks, he was difficult and unprofessional.  He would was not willi...

DESCRIPTION OF WORK
William at Capital Improvements was not responsive for weeks and when I reached out to get more information, he was rude, unprofessional and difficult to work with in his communication with me and my husband both.  

CATEGORY remodeling,replacement windows,home remodeling

SERVICE PROVIDER RESPONSE

William Hale General Contractor Capital Improvement 504-733-5722 www.capitalimprovement.com [Members Name], I appreciate the opportunity to help you with your project. I was not, and am not in the habit of being rude. You called me on 2 occasions and I returned your call the same day. I offered to meet with you during regular business hours; I spoke to [members name] and offered to help with the p...
3.0

06/10/2014

They arrived at the site later than scheduled. Installed the windows the best they can, as we are learning now. The sales person emphasized that if anything is wrong with any of the windows, the window part will be replaced promptly. One of the front windows had misaligned grids between the top and bottom sashes. We were promised that the sash with misaligned grids will be replaced; the necessary ...

DESCRIPTION OF WORK
Replaced 9 windows

CATEGORY replacement windows

1.0

02/13/2014

In about August of 2012, whenever it rained, water started leaking at the inside wall of the house along the edge of the ceiling. Since I had a 40 year warranty from Capital Improvement, I called them and spoke to Mr. William Hale, owner of the company. I had to contact Mr Hale several times to finally get him to come and inspect the damage. Mr.Hale did not even want to inspect the roof and was on...

DESCRIPTION OF WORK
This job was done in about February of 2005. It included the installation of a new roof, including removing existing shingles from home and garage and hauling away debris, inspect deck area for damage and allow for 2 sheets plywood if needed. Remove existing gutters and install new gutters. Install 15 lb felt and Elk 40 year (Wedgewood Blue) shingles to home and garage. Other work included was installation of wind turbine, installation of gutters and downspouts, five sets of vinyl shutters. My complaint is focused only on the roof work and materials. The contract states that Capital Improvement agrees to do the work in a workmanlike manner in accordance with standard practices and not to use any factory seconds, or sub-standard materials.

CATEGORY gutter repair,roofing

SERVICE PROVIDER RESPONSE

Thank you for giving us to opportunity to help you with this matter. It is important to remember that this project was done in 2005 with incredible results. The warranty on the shingles is from the manufacturer and covers any defects. The craftsmanship we provided on your projects was of high quality and was not the cause of the leak in your wall. As I said, and as you stated, the leak was the res...
3.0

01/08/2014

Did not use Capital for any of the work after establishing that the contractor's fee was to go to me not to them was they told me. Had windows installed at a lower cost, had all the repairs completed in a timely fashion by various different contractors. Update: It should be noted that the percentage called "general contractor's fee," is a fee that IS available to the consumer and is not supposed t...

DESCRIPTION OF WORK
We asked for an estimate on replacing windows and completing repair services to damage due to Hurricane Issac, including interior and exterior repairs.  The insurance company repair estimate included a fee that would be reimbursed to us, entitled "contractor's fees. We were told by the insurance company tat that was our reimbursement if we managed to get all of the repairs completed. Capital improvement stated that the fee would be their fee and charged us for it.  Te lesson learned here is to NEVER share your insurance data with a Louisiana contractor. I am glad I asked the insurance company about that fee or would have paid someone else for all of my hard work in finding folks to compete the repairs....which I did on my own and did get my contractor's fee returned to me.

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Insurance companies do pay a fee to general contractors performing service for homeowners. It sometimes happens that homeowners want to pocket the fee and do the work themselves, however insurance companies don't pay the fee unless the homeowner hires a general contractor. Homeowners who choose to do the work themselves are not paid the general contractor's fee. Insurance companies do this to prot...

Services Offered

Windows Patios Sunrooms Screen-Rooms Siding Overhang Gutters and Trim Home Improvement Remodeling Services

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
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