Capital Improvement

Do not use this company. Very poor workmanship and no customer service. I have mildewed windows on the two windows they installed. Had 10 windows installed by another company at the same time with no issues. Capital Improvement agrees they are moldy. They say there is no warranty. Please find a professional company.

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They arrived at the site later than scheduled. Installed the windows the best they can, as we are learning now. The sales person emphasized that if anything is wrong with any of the windows, the window part will be replaced promptly. One of the front windows had misaligned grids between the top and bottom sashes. We were promised that the sash with misaligned grids will be replaced; the necessary window information was supposedly recorded, but we never heard back from the sales representative even after multiple calls to the company office.
For the past four months we have been renovating our house. The changes to the house triggered a safety code requirement to install larger windows on the second floor. My husband, I, and our builder attempted multiple times to contact Capital Improvements for a quote for new windows in order to ensure that they match with the windows on the rest of the house. At this point we wanted to give the company another chance. However, no one contacted back any one of us. We resorted to going to the office in person where we were given the sales representative's cell phone number. To make the long story short: Capital Improvements gave our builder a quote for the two new windows after multiple requests and exchanges. The quote was delaying the project and when it finally arrived, it the prices were rather high. We had already got an alternative quote that turned out significantly lower than the one from Capital Improvements and had decided to buy the windows from the alternative provider in order to keep the project on track.

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Crews had no training on how to install roll down shutters. 3 crews tried to install bored 2 inch holes through our bricks. Dropped shutters on our house bricks cracking them. Had holes that we could see outside through. Had to have the manufacturer come repair the 2 new roll down shutters and install properly. 2 years later still have holes in bricks and sheetrock. Chris Pitre was sent out to resolve issue. He said he could not guarantee fixing the damage so he told us he would give us a FULL refund. Well owner decided that was not going to happen. Company would never let us talk to Chris again. A resolution could not be agreed upon. Made a complaint to BBB. Lawsuit pending.

Everything was great.

great salesman, great presentation, good price. after we get a callgave them a check, couldn't get a call back. we were trying to coordinate with HVAC installers, Electricians, painters, plumbers..... originally told things would happen within 10 days..... NOT. After several chase down calls, the sales man tells me and quot;10 days from last weekand quot;. Would that be from last Monday or Friday? and quot;From when I put the order in.and quot; Apparently things were hung up because Hardyboard is a special order item. One may purchase that stuff at any box store, as well as Carruth Lumber, 3 blocks from my house. I was also told that their SOP was to have all the material on hand before starting in, so that accounted for the delay.... So they started on the sides, which was definitely, positively not the order of things we had agreed upon -- because, I was told, they didn't have the Hardyboard.... (We needed the back completed first for a number of reasons.) I was up in Maryland for a wedding; when I returned, on Saturday of the MEMORIAL DAY WEEKEND, I find sheets of plywood coating my backyard, piles, yes piles of nails on the ground and on the AC platforms where other contractors will work on Tuesday, other work material debris of all kinds (plastic wrap, slivers of insulation, sheets of insulation, misc tubes of caulk, paint brushes and trays and rollers on the lawn, and GARBAGE: cig butts, plastic bottles, Doritos bags mostly empty -- did I mention Nails?!, cut offs from siding and insulation, cardboard, chewing gum, yes CHEWING GUM on the concrete just outside my back door. No, it wasn't siding adhesive - tho there was plenty of that, that stuff don't smell Minty....... Did I mention cig butts and nails? THEN, I'm thinking someone will appear Tuesday morning (following my W**?! phone calls). Nuttin! the salesman actually returned my call on Tuesday, explaining that they were waiting for and quot;all the materialsand quot; before they continued. {see above} to be fair, in response to my complaints, upon their return they undertook a big clean up. and finished up. and I am still picking up g their garbage from my back yard, herb garden, and driveways. To be fair, the siding looks great. but, I'm so P*****! they were contracted to remove and replace the existing gutters. the and quot;siding guysand quot; couldn't handle it. needed another crew. we cancelled.

Very responsive to estimating and giving us options before job began. A little fuzzy on start of job and when materials would arrive. The workman were not the neatest and showed up without proper equipment on the first day. Several phone calls and conversations ensued. The work done was of good quality and we are happy with the finished product. We were going to have them do the gutters but scheduling seemed to be a problem so the salesman very nicely deducted gutter work from invoice and maybe we will still use them at a later date. Just more communication at the onset of real work would have helped situation

It was a good experience. They made the first contact, you work out the estimate and then they kept in touch with you, let you know who was going to be coming out and when. It looks like they subcontract so this was fine because all the people that they sent were very nice, they were dependable, they came in, did their job and then they're on their way. If there was a problem, you could always call them back and there's one little guy went above and beyond. I mean when he fixed the roof, he fixed the roof. I got a leak by the chimney and from what they said it was just replacing 14 tiles or shingles and this guy stayed up there for about 6 hours. I kept telling myself what was he doing but when he came down, he told me, whoever put the cricket up there, they put it in wrong and I fixed it. He said it took me a while but maybe that's part of the reason why your chimney leaks. It was part of the reason and I had a suspicion it was more than but what he did, he did fixed a lot of the leaking so now I'll only get a leak at the rain comes down on an angle from a certain direction and he clued me in, he said it's probably be seeping into the bricks because when it started leaking again, 'cause when the first time it rains after he did it, I had no more coming in at all. It was strange because the water didn't come in right away, it was after about half an hour, an hour maybe of rain so that's what clued me in, I said the guy is right. I said it's seeping in somewhere through the bricks. So I used to go upstairs all the time checking leaks but this time I waited a while and went up there and sure enough, water was seeping in through the bricks. It wasn't completely a roof problem, he fixed the roof problem but the other part, there was nothing he could do because he couldn't go down the chimney. I'm gonna be calling them again soon to see if they can help me with the chimney problem. Their price was good and they did good work. They were honest, I couldn't get to them for a while and they told me right off which gave me the option of staying with them or getting someone else but I had dealt with them before so I stayed with them. Their punctuality was good too.

Excellent job. Initial siding was wrong choice. They removed and replaced without objection. Beautiful job overall

I was pleased with Capital Improvement and with the work that they did and the time they took to complete it. The price was reasonable. They were good.

See above.

It did not go well. They did not put down any type of canvas or tarp for the mess. There was glass everywhere. They left MY garbage can full of debris that i had to drag to the curb for trash pickup. I just recently found glass outside. I may not know much about carpentry but i suspected that the caulking they used outside was not correct. In a matter of days the caulking was filthy. The front of my house was horrible looking. I had to call several times to get someone out to check on it. The supervisor agreed that the wrong caulking was used. They sent someone to change the caulking in the window boxes but everything still looks dirty. I was told that you could not paint the sheeting but I figured it couldnt look any worse. I found 2 tears in my screens and called to find out if that was covered under warranty. No one has returned my call. Their customer sevice is horrible. i would never use them again.

I received a timely quote from the company. They started the work very quickly and finished in the time promised of a few weeks work. There was one adjustment to the price after some unplanned rotten wood was found, but the change order was reasonably quoted. Their crew cleaned up after themselves on a regular basis and followed all direction on parking.

Did a good job.

They got back with her right away and promptly came over to do an estimate. They did a fine job but I thought the price was outrageously high. Mom recently discovered a problem up front having to do with some sort of leak. We have a lifetime warranty and she had been trying to get somebody to come back to look at the problem but one guy did not want to do anything; he tried blaming it on our roof; which is not the case. Mom is trying to get someone with real authority to get some satisfaction. It does not seem like they want to honor their deal.

They were fast, reliable, came when they said they would, finished when they said and charged what they quoted, and they worked with our insurance company very well.

I had a positive experience. I had not seen good reviews of the company on Angie's List, but the salesman assured me that their product was good and their service would be good. All of that indeed was. Their price was competitive with that of the others. Their product and warranty is good. They did the job in less than a week. We did all of the contracts by computer and by fax. I came out a couple of times just to check out the work. They were timely. They worked very well with a neighbor of mine. The work included going to my neighbor's backyard and disassembling a fence of theirs. They managed to do it with finesse. They did all of this within five or six days, which was great. The other good part is that a couple of items that I wasn't pleased with which happened to be, for example, a light switch that they could've done better they immediately fixed to my satisfaction. The only negative which was not such a big deal is that they were a bit messy as the process was going along, but they cleaned up well. They did a very good job and they did it quickly. It looks terrific. I think it was good value for the price.

I got estimates from Sears, Window World and Capital Improvement for 18K, 13.5K and 8K respectively. The windows from CI were better quality than WW and there were more choices for interior exterior colors. Our house is a light beige brick so we chose beige exterior and white interior frames. We also wanted to replace a small decorative window with something decorative but WW did not have any options so it was not included in the estimate. That window alone, leaded glass divided glass in a beautiful pattern was ~1K so take that off the estimate from CI to get the comparable to the other 2. The salesman was very professional and was very punctual. When he wrote out the estimate the day we signed the contract, it was to the dime of what we paid. The installers were FABULOUS. Very professional and cleaned everything - no stray glass shards anywhere afterward. They completed the work 15 windows and the sliding door in about 2.5 days. I have only one complaint - the salesman assured me that the installers would be happy to fix any rotted wood (for an addiitional fee) but when the installers found a problem, they didn't tell us until the job was done and then said that they couldn't fix it. They did fill in the rotted spot heavily with caulk so it was temporarily sound but we had to hire another contractor to come an fix the rotted wood. However, overall they really did a neat professional job and did their best not to disturb the paint around the windows and sills. I did have to retouch the paint a little around 2 windows but one of them had "issues" to begin with so that wasn't the installers fault. Since then our energy costs have dropped about 20% but the thing that I'm really happy about is that they block out the street noise about 75%. The windows LOOK great both on the inside and out, makes the house look really fresh and solid rather than tired and dilapidated. Also since we were able to match the colors, we don't have the weird look of bright white windows on earth-toned brick - it looks natural. The decorative window is much prettier than the one we had before so the house just looks classier. We did have one problem a few months ago - the foot lock on the sliding glass door was not catching. We called and they came over a few days later and fixed it under warranty. Highly recommend.

The installation crew was horrible. They were very unprofessional and I was picking up broken glass for months afterward. No one came to inspect the work after it was completed. Turns out the windows weren't caulked after installation, and the upstairs window didn't fit the openings. I found this out by accident when another crew was working at my neighbor's and noticed the problem. The owner was told and did not contact me to fix the problem, I had to contact him. The "energy efficient" windows I installed were anything but efficient because of improper measurement and installation. Mr. Hale was very apologetic, however the job should have been done correctly and inspected.

It was worse after they did the replacement than before. It leaked and they did not do a good job at all. When the storm hit the roof what they put on peeled up like tuna can. They did not do a good job, period. I had a lot of problems with them and I would definitely not recommend them to anyone.