Do not use this company. Very poor workmanship and no customer service. I have mildewed windows on the two windows they installed. Had 10 windows installed by another company at the same time with no issues. Capital Improvement agrees they are moldy. They say there is no warranty. Please find a professional company.

We sincerely wanted to use Capital Improvement for a bathroom renovation. The initial outreach from two supervisors was exceptional. Then, one of them left the company and the other was non-responsive. I reached out a few weeks later to the main line and was told someone would contact me. When William finally reached out after weeks, he was difficult and unprofessional. He would was not willing to be flexible or do the research on the prior communication with the other employees, instead insisting we start all over with another home visit and take off more time from work. I explained the company already had all of our measurements and had already seen the home, but he wanted to do it his way. Finally, he agreed to reach out to the other employee to get the info and said he would be back in touch. He never reached out. A few weeks later, I reached out to the main line again and William was again difficult to work with and unprofessional. He clearly has no intention of serving the customer or providing high quality customer service. He has no intention of working with the customer but instead things must be done exactly the way he wants, including times to meet. This is exceptionally frustrating as we wanted to work with Capital Improvement after our initial meeting but clearly would not do so now. I would not recommend this provider to anyone.

They arrived at the site later than scheduled. Installed the windows the best they can, as we are learning now. The sales person emphasized that if anything is wrong with any of the windows, the window part will be replaced promptly. One of the front windows had misaligned grids between the top and bottom sashes. We were promised that the sash with misaligned grids will be replaced; the necessary window information was supposedly recorded, but we never heard back from the sales representative even after multiple calls to the company office. For the past four months we have been renovating our house. The changes to the house triggered a safety code requirement to install larger windows on the second floor. My husband, I, and our builder attempted multiple times to contact Capital Improvements for a quote for new windows in order to ensure that they match with the windows on the rest of the house. At this point we wanted to give the company another chance. However, no one contacted back any one of us. We resorted to going to the office in person where we were given the sales representative's cell phone number. To make the long story short: Capital Improvements gave our builder a quote for the two new windows after multiple requests and exchanges. The quote was delaying the project and when it finally arrived, it the prices were rather high. We had already got an alternative quote that turned out significantly lower than the one from Capital Improvements and had decided to buy the windows from the alternative provider in order to keep the project on track.

In about August of 2012, whenever it rained, water started leaking at the inside wall of the house along the edge of the ceiling. Since I had a 40 year warranty from Capital Improvement, I called them and spoke to Mr. William Hale, owner of the company. I had to contact Mr Hale several times to finally get him to come and inspect the damage. Mr.Hale did not even want to inspect the roof and was only interested in denying responsibility for any roof problem. I contacted a licensed roofer who ended up repairing the problem. He gave me a written statement which stated the following: and quot; The original roof was installed wrong, the wood became rotten as a result of improper wall flashing. Flashing used was siding material. Starter strip or aluminum was bent over. Also shingles buckled, not enough room for expansion (cut too tight). As a result water leaked at the inside wall of the house. and quot; The total price of the repair of the roof and inside wall including labor and materials was $1,150.00. UPDATE (08/21/2014): In response to Capital Improvement's response: He stated that he offered to help me fix the issue, but he never offered to do that. He was trying to get out of it. He had an excuse for everything. It wasn't his fault, and quot;it has to be the shingles. call the shingles people.and quot; He was saying everything he could to get out of helping me with it. I had another roofer come in to fix the problem and he stated that the leak was caused by faulty workmanship on the roof and it was not the shingles. I have a written statement from that roofer in stating it was faulty workmanship. Capital Improvement gave me a 40-year warranty on the roof and it was only 8 years old when this problem occurred.

Did not use Capital for any of the work after establishing that the contractor's fee was to go to me not to them was they told me. Had windows installed at a lower cost, had all the repairs completed in a timely fashion by various different contractors. Update: It should be noted that the percentage called "general contractor's fee," is a fee that IS available to the consumer and is not supposed to be automatically assessed by any contractor. One can serve as their own "general contractor." It has NOTHING TO DO WITH "POCKETING" anything as stated, rather negatively, by this contractor. I used several contractors and none asked what the insurance company was paying, nor did they ask for a percentage for "general contraltos fees. In addition, I called my insurance company and they stated that the fee was mine as I found different contractors to do the different repairs....doing what a general contractor. I was the general contractor, hiring different contractors to complete the work! It is amazing that some companies fail to remember that, "You can fool some of the people some of the time, but not all of the people all of the time!" That was not the only reason for the low evaluation: over priced, hard sell, AND the contractor's fee issue. Most of the companies I have dealt with have had very positive evaluations. Not this one.

The work the subcontractors did was good from the contractor whom built the patio and the roof to the electriction who did all the wiring the for flood lights and both ceiling fans to the co.that installed the facial (vinyl ceiling) the problem started with the non communication of the provider,they seemed to know nothing about communicating with the customer.before starting the job they sent a tractor trailer full of wood and other building material to my home and no one had notified me,plus I had not been granted a permit yet.I told driver I refuse to accept it, that I had no knowledge of this delivery,I called the provider to let them know how displeased I was and later spoke to the owner about it,he said said he knew they had a problem and would try to correct it , he didn't the communication problems only got worse every step of the way.I will never use Capital Improvement again and strongly regret ever doing business with them!!!

Crews had no training on how to install roll down shutters. 3 crews tried to install bored 2 inch holes through our bricks. Dropped shutters on our house bricks cracking them. Had holes that we could see outside through. Had to have the manufacturer come repair the 2 new roll down shutters and install properly. 2 years later still have holes in bricks and sheetrock. Chris Pitre was sent out to resolve issue. He said he could not guarantee fixing the damage so he told us he would give us a FULL refund. Well owner decided that was not going to happen. Company would never let us talk to Chris again. A resolution could not be agreed upon. Made a complaint to BBB. Lawsuit pending.

He was friendly and courteous.

great salesman, great presentation, good price. after we get a callgave them a check, couldn't get a call back. we were trying to coordinate with HVAC installers, Electricians, painters, plumbers..... originally told things would happen within 10 days..... NOT. After several chase down calls, the sales man tells me and quot;10 days from last weekand quot;. Would that be from last Monday or Friday? and quot;From when I put the order in.and quot; Apparently things were hung up because Hardyboard is a special order item. One may purchase that stuff at any box store, as well as Carruth Lumber, 3 blocks from my house. I was also told that their SOP was to have all the material on hand before starting in, so that accounted for the delay.... So they started on the sides, which was definitely, positively not the order of things we had agreed upon -- because, I was told, they didn't have the Hardyboard.... (We needed the back completed first for a number of reasons.) I was up in Maryland for a wedding; when I returned, on Saturday of the MEMORIAL DAY WEEKEND, I find sheets of plywood coating my backyard, piles, yes piles of nails on the ground and on the AC platforms where other contractors will work on Tuesday, other work material debris of all kinds (plastic wrap, slivers of insulation, sheets of insulation, misc tubes of caulk, paint brushes and trays and rollers on the lawn, and GARBAGE: cig butts, plastic bottles, Doritos bags mostly empty -- did I mention Nails?!, cut offs from siding and insulation, cardboard, chewing gum, yes CHEWING GUM on the concrete just outside my back door. No, it wasn't siding adhesive - tho there was plenty of that, that stuff don't smell Minty....... Did I mention cig butts and nails? THEN, I'm thinking someone will appear Tuesday morning (following my W**?! phone calls). Nuttin! the salesman actually returned my call on Tuesday, explaining that they were waiting for and quot;all the materialsand quot; before they continued. {see above} to be fair, in response to my complaints, upon their return they undertook a big clean up. and finished up. and I am still picking up g their garbage from my back yard, herb garden, and driveways. To be fair, the siding looks great. but, I'm so P*****! they were contracted to remove and replace the existing gutters. the and quot;siding guysand quot; couldn't handle it. needed another crew. we cancelled.

Very responsive to estimating and giving us options before job began. A little fuzzy on start of job and when materials would arrive. The workman were not the neatest and showed up without proper equipment on the first day. Several phone calls and conversations ensued. The work done was of good quality and we are happy with the finished product. We were going to have them do the gutters but scheduling seemed to be a problem so the salesman very nicely deducted gutter work from invoice and maybe we will still use them at a later date. Just more communication at the onset of real work would have helped situation