
About us
Since 2004, Pipes & Plugs, LLC has been the company that residents and business owners in New Iberia, Lafayette, and the surrounding areas have trusted to solve all of their plumbing and electrical problems. There’s no job too big or complicated for our licensed professionals, and all of our work is backed by the best warranties you’ll find in the area. Your comfort and safety are always our number one priority, and all of our services are designed to give you total peace of mind at home and at work. Our residential and commercial plumbing and electrical services all come with transparent pricing, financing options, and constant communication with our caring, friendly team members. Call today to schedule your same-day appointment!
Business highlights
Services we offer
PLUMBING, ELECTRICAL & COOLING.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
15% | ||
15% | ||
23% | ||
23% | ||
23% |
Filter reviews by service
Quoted $3100 to change an electrical panel. I had it done for $1300.
I have been inspired by Pipes and Plugs to renew my Angie's List subscription to warn consumers in Iberia and Lafayette Parishes to never seek their services.
I had a clogged pipe that needed to be fixed. I called Pipes and Plugs for that reason. I was told that all plumbing under my house needed to be replaced. They came to my home on May 21st and disconnected all plumbing under my house to examine and diagnose the problem. I was told that I would not be able to use my bathroom (I only have one) for the next 4 days while they finished another job. I was charged $2300 for parts and labor. When I expressed my concern about the cost, I was told by the plumber to have my "daddy pay for it".
Less than 2 weeks later the problem occurred again. I called Pipes and Plugs to come back to my house. A different plumber was sent out. After inspecting the drain he stated that he did not have the equipment to fix the problem and that he would go and get it or send another plumber out. No one showed up until the next day. That plumber spent approximately 2 hours under the house without producing any results. My home was left in a muddy mess and my sink was still unusable. The workers make a point to put booties over their shoes in your presence, but then walk outside and back inside in the same booties rendering them useless. I had mud all over my kitchen and bathroom floors as well as my shower curtain.
I attempted to contact the Pipes and Plugs office on several occasions to express my concern about the fact that I paid a total of $2600 for a problem that could have cost me $300. I made it clear that I wanted to speak to the owner to ask for my money back. I was continuously told by office staff that he had stepped out. I was finally contacted by a "customer service troubleshooter" who insisted that everything they did was necessary and I had been charged accordingly. I told him that I did not agree and would still like to speak to the owner. I never received a call.
I never received an invoice describing the initial work which I was told that I was supposed to have received the first day they were there. Both of the receipts that I received for the work done have the wrong name on them. Pictures taken in the attic of the clogged vent pipe were supposed to have been sent to me. I provided them with my email address, but have never received the pictures. I have called the office twice more to express concern about unecessary work that was done and about how I was treated and have not had the courtesy of a call back. I filed a complaint with the Better Business Bureau to which Pipes and Plugs responded with inaccuracies and outright lies.
I am astonished at the lack of respect and professionalism exhibited by both the plumbers and office staff at Pipes and Plugs and I urge you to seek plumbing services elsewhere.
I paid immediately with a debit card and they then billed me. Go figure. They need a new accounting department.
Licensing
State Contractor License Requirements
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