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COMPUTER TROUBLESHOOTERS LAGNIAPPE

About us

Since 2002 Computer Troubleshooters Lagniappe has been proudly servicing the Shreveport-Bossier City metro area. Owned and operated by Raine and Jamie Naugler, we specialize in on-site and remote-in IT services for business and residential customers. We have flexible hours based on our clients needs, including 24/7 availability. Our pay rates range from hourly to flat rate to monthly. Payment is due upon completion of work if hourly or flat rate, parts are prepaid and monthly/contracts are billed monthly. Financing is not available.

Business highlights

Emergency services offered
23 years of experience

Services we offer

Mac and laptop diagnosis, Our services includes PC, cabling, cabling and uninstalls., hardware and software support, most printers, networking, repair and installation, routers and servers, scanners and fax machines. We offer managed service plans for home and business. We are also available for IT projects that consist of PC/POS/Network etc deployment with or without back office

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
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Showing 1-6 of 6 reviews
Mark B.
Mar 2015
5.0
Yes, I recommend this pro
$125
unknown

Jennifer M.
Aug 2014
5.0
Yes, I recommend this pro
$200
My mother will be 80 years of age in Nov 2014, so obviously I am particularly concerned about her safety and well being when dealing with unknown contractors. Most of the time, she calls me to assist her in locating someone who is qualified and we believe we can trust. She is intelligent, independent, and not the least bit senile. When speaking with a contractor directly, she usually requires a little more time to confirm her understanding of the information provided to her, but other than that she is perfectly capable of handling her business affairs. I am very wary of the people I recommend that she allow into her home, so I am usually the first contact with any service provider. I spoke with Jame Naugler of Computer Troubleshooters Lagiappe. I found him to be personable, qualified, patient--I always have LOTS of questions--and very informative. He provided a price quote and we set a date a few days later to meet at my mother's home. I felt very comfortable with him and his expertise. Jamie is a quite likeable person and put us both at ease immediately. After speaking with me initially, he conducted the remaining work directly with Mom. He took the tower with him and fixed the problem within the estimated time. While Jamie still had possession of the tower, my mother asked for a quote to "clean up" her computer and make sure it was operating at maximum capacity. Jamie quoted her a very reasonable flat fee for this service and did, in fact, provide this service. When he delivered her computer to her, Jamie advised her what work had been performed and answered all of her questions to her complete satisfaction--I know because she told me. LOL Her final cost was exactly as Jamie quoted. I was so impressed that I told her when my computer needs repairs or tuneups, I fully intend to use his services. All in all, using Jamie was the best decision we could have made for computer repair and cost-effectiveness. My mother and I have absolutely no hesitation in recommending him to any of our friends and acquaintances for computer issues.
Response from COMPUTER TROUBLESHOOTERS LAGNIAPPE
"Thank you so much for your glowing review! The comments you made abut us reaffirm that we are treating our clients right and that makes us smile! Your mother is a delightful person and we look forward to being there to meet her needs every time. Again...thank you! Jamie Naugler"

Georgi F.
Oct 2013
5.0
Yes, I recommend this pro
$160
It went great!
Response from COMPUTER TROUBLESHOOTERS LAGNIAPPE
"Dearest [member name removed]...Thank you...We are so pleased that you are happy with our service! We understand how difficult it is to find someone that you can trust and we strive very hard to earn that trust from our clients. Please don't hesitate to contact us if you have any questions. Raine & Jamie Naugler"

Richard C.
Jul 2013
5.0
Yes, I recommend this pro
$50
I had been unable to print from my laptop for several months; I had been connecting directly to the printer whenever I wanted to print.  Jamie re-programmed the printer and my laptop so that I can now print wirelessly again.  Jamie was prompt and came the same day I contacted him, he was professional and began work immediately and was friendly and courteous.  I will definitely use him again whenever computer problems arise and will happily recommend him to my friends.
Response from COMPUTER TROUBLESHOOTERS LAGNIAPPE
"(Member name removed), Thank you for your kind comments. It was a pleasure to be able to solve your printer issue and we are thrilled that you were happy with our services. Please contact us if you ever have any questions. Jamie Naugler"

Harry G.
Apr 2013
5.0
Yes, I recommend this pro
$60
We were pleased totally with the service. The technician was prompt, professional, courteous, and knowledgeable. The fee charged was most reasonable. I would use this company again and strongly recommend them to others.
Response from COMPUTER TROUBLESHOOTERS LAGNIAPPE
"[member name removed], Thank you for your glowing testimony! It's customers like you that we treasure. Jamie expressed how much he enjoyed discussing your writings and plans to read your works. Please don't hesitate to contact us with any questions or needs you may have. Regards, Raine Naugler"

Everardo R.
Oct 2012
5.0
Yes, I recommend this pro
$160
I got hit by a Virus claiming to be an FBI message, and once I opened it it froze my computer and required me payment by money order to release the computer for use.
I called Computer Troubleshooters and within 2 hours they picked up my computer and cleaned it up from the virus, did a tune up added protection programs and returned it. They even checked with me as they were delivering it that all the services and peripherals were working properly. 
I had a lot of questions about security and windows updates and they were very good at explaining everything without any technical jargon. 
A few days later they followed up to check everything was in working order and today I received a thank you note with a nice coupon for future service. 
Very well rounded service, loved their professionalism!

Response from COMPUTER TROUBLESHOOTERS LAGNIAPPE
"Member...We want to thank you for your business and glowing review. We strive to meet your expectations and I hope we did. Please contact us if you have any questions. Sincerely, Raine and Jamie Naugler"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

COMPUTER TROUBLESHOOTERS LAGNIAPPE is currently rated 5.0 overall out of 5.

COMPUTER TROUBLESHOOTERS LAGNIAPPE accepts the following forms of payment: CreditCard

No, COMPUTER TROUBLESHOOTERS LAGNIAPPE does not offer free project estimates.

No, COMPUTER TROUBLESHOOTERS LAGNIAPPE does not offer eco-friendly accreditations.

No, COMPUTER TROUBLESHOOTERS LAGNIAPPE does not offer a senior discount.

Yes, COMPUTER TROUBLESHOOTERS LAGNIAPPE offers emergency services.

No, COMPUTER TROUBLESHOOTERS LAGNIAPPE does not offer warranties.