Services we offer
Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Adrian F.
09/2007
computer repair
 + -1 moreI had a terrible experience with this company. It is a family run business and the husband is the computer tech. A friend told me he does a good job so I took my computer there. I had no problems with the husband and don't doubt the quality of his work. His wife and adolescent son, however, run the front of the store and make it very difficult to get any information about the work being done. I called on many separate occasions over a month and got little or no information. Often times I was put on hold for over 10 minutes. When I called back they offered no apology and even less information about my computer. Ultimately, I picked up my MacBook after a month without any work having been done on it. It had smudges from tape on it and the battery was cosmetically damaged, probably dropped, because the corner of it was bent so that it no longer fits flush. The wife denied responsibility and offered no apology. I encountered another customer in the store who reported a similar experience.
Description of Work: I brought my Mac Book in for a repair covered by my AppleCare warranty. No actual work was completed. They held my computer for a month and refused to give an estimated completion date. They never once returned my calls and all of my inquiries were met with obstinate refusal to provide any details. I contacted the Better Business Bureau and the computer company with complaints. Frank offered to replace my battery (see below) to settle my claim. Ultimately, I sent the computer directly to the computer company who repaired and returned it within 3 days.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Contact information
2125 VETERANS BLVD, Metairie, LA 70002
www.computer-shoppe.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
State Contractor License Requirements
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Service Categories
Computer Repair,
Computer Sales
FAQ
THE COMPUTER SHOPPE is currently rated 1 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
No, THE COMPUTER SHOPPE does not offer free project estimates.
No, THE COMPUTER SHOPPE does not offer eco-friendly accreditations.
No, THE COMPUTER SHOPPE does not offer a senior discount.
No, THE COMPUTER SHOPPE does not offer emergency services.
No, THE COMPUTER SHOPPE does not offer warranties.
THE COMPUTER SHOPPE offers the following services: APPLE WARRANTY REPAIR, HARDWARE REPAIR, SOFTWARE REPAIR, BACKUP, DATA RECOVERY, MEMORY UPGRADE, HARDWARE/SOFTWARE UPGRADE, ONSITE SERVICE.
Contact information
2125 VETERANS BLVD, Metairie, LA 70002
www.computer-shoppe.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PM