About us
Michael Murphy acquired Murphy Cadillac in April of 2012. It was previously called Cadillac of Metairie and was established on May 21, 1993. Murphy Cadillac serves the luxury automobile owner throughout the Greater New Orleans, Louisiana area. They house a dependable and convenient location in the heart of Metairie to provide new and pre-owned automobiles. Murphy Cadillac specializes in the Cadillac brand as they are a single point car dealership. They additionally carry luxury pre-owned vehicles. Currently, they have a small staff of approximately 60 people. Within the dealership, they have multiple departments including: new sales, pre-owned sales, a comprehensive service department, and a collision center. Each of these departments are supported by various departments such as marketing, accounts payable, accounts receivable, finance, and more. Murphy Cadillac’s tagline is to “Expect the Very Best.” This rebranding was established in November of 2012. It is supported by a standard of service that is necessitated from all employees to each customer. This level of service starts through a positive work atmosphere that is passed down from the owner of the company all the way to the wash bay. Murphy Cadillac prides itself on being a family. Each customer is invited to become a part of the Murphy Cadillac Family; rather than a customer being a name or a dollar sign, Murphy Cadillac utilizes a sense of community to reinforce their customer ties.
Business highlights
Services we offer
Murphy Cadillac serves the luxury automobile owner throughout the Greater New Orleans, Louisiana area. Within the dealership, they have multiple departments including: new sales, pre-owned sales, a comprehensive service department, and a collision center.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Murphy Cadillac
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Filter reviews by service
Finally, yesterday I called to speak with the owner. I left him a message for a return call. Funny thing...an hour later I get a call from someone from the Collision Center that my part showed up and finally got a scheduled date to put the remaining part on and to fix the additional damage (that should have been caught and repaired before returning my vehicle). OH, did I mention that the additional fix needs to be brought to another third party. So I question, what does Murphy Cadillac’s Collision Center actually do? Is it just a hub to accept your car and insurance payments and let third party ‘Jimmy Joe’ companies do all the work????
Here is the kicker...I had a rental car for 21 days. I could have had my vehicle back on day 14. But, it sat there because every day from day 14-21, “The part should be here anytime...I’m just waiting for today’s delivery.” The rental was a lower car then we own so of course a rock hits the windshield on day 19. And as a result we are out $183 to the rental company to replace the ENTIRE windshield. “If” we would have had our vehicle back, the rock would have hit the grill...GO FIGURE!!!!!
Now, MAYBE it is because we don’t own a Cadillac or didn’t purchase our car with Murphy Cadillac, this is the service I should expect?!?!? My mother has been a LOYAL customer or Cadillac of Metairie...now, Murphy Cadillac. She has bought new and used CADILLACS from them over the past 20+ years and ALWAYS goes there to keep them maintained. She swears by their customer service. This was the one reason I called to ask if they did insurance claim work on Honda’s. Of course, I was told “Oh, yes, that would not be a problem. We can ‘fix’ your truck.”
AND YET, STILL, NO CALL FROM THE OWNER TO HEAR A COMPLAINT FROM A CUSTOMER TO FIND OUT MY EXPERIENCE SO IT WON’T HAPPEN TO SOMEONE ELSE.
So this is my outlet to let the Murphy Cadillac owner, MIKE MURPHY, Murphy Cadillac Collision Center manager and future customers know of MY experience.
_______________________________
Update...Mike Murphy, the owner, called me back today (7/3/13).
I honestly didn’t think I would get a return call from him, because the collision center called me back an hour after I left him a message.
Mr. Murphy let me get all my frustration out over the phone and he took the time to listen. He was very apologetic, explained a couple things to me about hail damage and told me they will do a ‘pristine’ job on July 16th on my husband’s truck.
And he said he hopes we will give Murphy Collision Center another chance in the future.
He was very nice to talk to and he said he would talk to the Collision Center about my complaints and hopefully it will not happen to anyone else. He isn’t like some managers/owners out there, not once did he get defensive on me...he just listened.
Mr. Murphy, thank you for that!
So, I suggest if you have a complaint about any aspect of service and don’t reach a level of satisfaction, don’t let it boil inside getting you frustrated and angry, please let Mike Murphy know immediately...he will listen.
info, but listened to what I wanted and helped me find the perfect fit
for me.
Licensing
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