Lone Wolf Renovations

In February of 2023 I met with representatives from Lone Wolf Renovations for a quote on an aluminum gate. I submitted a deposit that month and was told work on my gate would begin soon, given an install date in about 8 weeks. It is now June of 2024 and I have no gate. I contacted the company relentlessly for months and they consistently ignored my calls. I called from my work number and received an answer, indicated they were actively avoiding my calls. I requested a refund over 6 months from the expected start date and was denied. I have had to resort to legal avenues to attempt to recoup my deposit cost. DO NOT DO BUSINESS WITH THIS COMPANY AT ANY COST.

Dylan with Lone Wolf made the process easy. I sent an email, received a response shortly after and the next day work began and was completed. There were lots of options that I did not expect but I felt guided through the process. The team on-site was friendly. Overall, the roof looks great! I would 100% use again. This is the 2nd project they have completed on my house.

Before committing to hiring Lone Wolf Renovations, please consider that they owe me, and most likely several others, money for work not performed. Please do not hire a company indebted to their consumers. From my experience, the company is no longer as well staffed as their website and social media pages will have you believe. In the four months I desperately tried to reach them for updates on my wrought iron fence project - and in the following five months that I spent unsuccessfully trying to get back the deposit they promised me - it seems that only the sole owner, Dylan Manale, remains at the company today. I personally believe the owner is untrustworthy. If you choose to move forward with Lone Wolf, protect yourself. 1. Demand a reasonable timeline be included in the contract. Be aware that unforeseen circumstances, such as weather events or supply chain issues, can cause deadlines to be unattainable, but estimated milestones are needed in writing for negotiation after those surprises occur. I waited for months for my project to start with no response from the company. After the first estimated completion date passed, they gave me a new schedule that also passed with no communication. When I finally heard from the owner, I was told I was naive for believing his salesman and later told I was contractually obliged to wait indefinitely. 2 Do not give a deposit before work starts. I was told a deposit was required to procure materials for my work, but it most likely went towards the companyâ s previous project losses. For this reason, even after multiple promises of a full refund, I have not received any money back. Itâ s been nine months since my initial deposit and six months since I was promised by the owner - on multiple occasions- that a check was ready for me. 3. If you do pay a deposit, pay their extra fee for using a credit card so that the charge can be disputed if the work is not performed. I paid by direct deposit and my bank was unable to reverse the payment without the companyâ s bank account information, which was obviously not given to me at the time of the transaction. 4. Furthermore, limit the total amount of the deposit to under $5,000. This is the limit for consumers (without a lawyer) to file in small claims court in Jefferson Parish. My claim went unanswered by Lone Wolf. Understand that even a judgment in your favor does not result in the collection of the money by the courts. 5 If a dispute occurs, contact the Better Business Bureau as soon as possible. The owner reached out to me within minutes of my complaint being filed, whereas before my calls, texts, letters and social media messages were ignored. Since I engaged with Lone Wolf, they are no longer accredited with the BBB, and they lost their A+ rating. My initial complaint from August 2023 is still pending and the BBB has still not received a response from the company. 6. Report your complaint to the Louisiana State Licensing Board for Contractors and the Louisiana Department of Justice Consumer Protection Division with the Attorney Generalâ s Office. I did this as recommended by the BBB. Lone Wolf did not respond to the Attorney Generalâ s offer of mediation. 7. After months of filing formal complaints, writing certified letters, and submitting legal claims, I turned over the debt to a collection agency. I immediately received texts from the owner directly, was again told he had my refund, but I have yet to receive it. Lone Wolf has not taken the collections team seriously. However, I still recommend doing so. While there is little chance of receiving my money now, the collection agency can add the debt to the companyâ s credit report, and I may be paid at least a portion of it if the company receives a loan or files for bankruptcy.

Lone Wolf Renovations was recommended to me by my good friend and realtor, and I have to say, their team exceeded my expectations! They were able to work with my night shift work schedule to complete the initial roof replacement estimate and answered all of my questions (as a first time home owner - I had several). The team was prompt, courteous, and made sure everything was cleaned up when the job was finished. Above all, Iâ m thrilled with the final product! Iâ d definitely consider using them again for any future home renovations and would recommend them without reservations!

The most professional workers I've had come into my home. Explained everything to me. Highly recommend lone wolf, even if you need your grass cut they will send someone to do it. I love this company

My House got damaged by Hurricane IDA. I called many of my local contractors, including those who place their ads everywhere. I found none other than cheaters, liars and frauds. Some guys do a good job but do not have an office to contact them if anything goes wrong. After going through so many struggles, I finally found Lone Wolf Renovations LLC. Initially, I was scared because of my previous experience with other contractors. When Mr. Ross, from the Lone Wolf Renovations LLC, started to fix my House, I finally felt God answered my prayers. House is important. That is the place we live. If you need a contractor to fix any part of your House, contact Mr. Ross from Lone Wolf Renovations LLC. I placed only two pictures for the sample.

Easy to work with.. friendly

They were quick to stop by as well as to get the work done. Great company to work with.

agoLonewolf expertly diagnosed an excessive heat issue in our upstairs area. After our discussion of the problem with the Lonewolf rep, they immediately identified that we had insufficient attic ventilation and recommended adding 2 whirly birds to vent the heat. Within 24 hours the Wolf was on the scene installing 2 new whirly birds. It has made a huge difference and our Entergy bills are already going down.

They finished in a timely manner and did a very good job

Dylan and his crew were quick to respond, quote and begin work on our home in Metairie, Louisiana. I was impressed with Lone Wolf's wide range of crews and follow up on the job for quality inspection. It took less than 24 hours for Lone Wolf to reach out, quote & finish the job!

It was quick, they are very professional. I was happy, they made my day!