Certain Property Management, LLC

I would not recommend this management company. Very unprofessional. Our main objective in hiring this company was to get some much needed repairs on our building. After 5 long months I received 3 padded bids. We had a major plumbing problem, called it in and were informed they didn't have anyone available to call. I had to hire a plumbing company to come out after hours and make the repair. They held our condo dues in their banking account and waited until after the 24th of the month to make the deposit in our business account which put our bills behind schedule. The stairway needed repair, he presented a bid, the board gave the go ahead to make the repairs and since it became an emergency repair, he only completed half the work on the bid and charged us for the complete job. I found out the worker was billing $1500 and the bid was $2125.00. Brent with Certain Management padded the bid. It took over 5 weeks to get half the job done. His worker placed the concrete steps in our dumpster, I was contacted by River Parish Disposal that the concrete was in our dumpster and until it was removed our garbage collection was ceased. I made several request for the concrete to be removed from our dumpster, as our garbage would not be picked up. We missed 3 garbage pick ups due to Certain Management/Brent not abiding by our rules nor request.The garbage was overflowing and a pungent smell permeated the back parking area of the premises. Meanwhile, I hired a contractor to change out all the rotten wood on the front and lakeside of the building, prime and paint the entire front and inside of the courtyard, prime and paint the stairway, change out the lanterns. Something this management company had a YEAR to accomplish. A zoom meeting was scheduled to elect a new board and to address the failures of Certain Management, I was the President of the association at the time, Brent muted me from the meeting after roll call so I could not participate , no one could hear me. This made his deficiencies go unnoticed to the owners and his failures could not be discussed. He displayed his spinelessness ,unprofessional conduct and dishonest ways. This is a fair warning to all that may consider using his services. We as a board were very hopeful upon hiring Certain Property Management, Brent Couture, unfortunately it was an all around fail in all aspects of his management. Wendy