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MITCH ROMERO'S APPLIANCE REPAIR
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Mitch Romero's Appliance & A/C Service Repair, Inc. was established in 1991. Mitch worked in The late 70's untill the mid 80's for Marine Appliances. He then went to work for Conn's Appliance in 1985 and quickly became a leader in mastering the repair of appliances. He was asked to train appliance technicians for the company. He was asked to participate in the GE field engineering program where he served for two years with a team of engineers improving products in his field. In 1995 He was asked by Mayatg to serve as an advisor on the Maytag counsel of independent engineers. In 1996 Maytag named his business a Maytag Master Service Center one of only five in the US. In the early 2000's The Whirlpool Corporation awarded his business the five star preffered customer award and privledged as one of the highest customer satisfaction service company's in the United States. We strive to give top quality service on appliance repairs. We have constant training on products.
Business highlights
Emergency services offered
34 years of experience
Services we offer
All major appliances repairs; we also sell appliance parts.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.021 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 5% | ||
| 5% | ||
| 10% | ||
| 14% |
Showing 1-21 of 21 reviews
Tommy C.
Feb 2025
I called for an appointment on Monday for dishwasher repair and was told no one would be available until Friday. After agreeing, I was told the technician would call me Friday morning to schedule a time. I called and was told he would be at my home between noon and 2:30. We had pulled out he dishwasher. At 2:30, he arrived. The problem was a water leak and I had informed the dispatcher that the technician should bring a flexible water line. He informed us that he was the owner's son. He found the water leak and said he would need a flexible line which he did not have. My wife offered to go to Lowe's (about 1 mile away) and get one while he removed the old line. All though he was only here between 5 and 10 minutes, he said that he did not have time to make the repair. He said he would have the office call to make a time for the repair. We were then given a bill for a "service call" in the amount of $119.90. We paid and have not heard from the office. I am not sure we could afford to pay for an actual repair. No repairs were made.
Response from MITCH ROMERO'S APPLIANCE REPAIR
"Mr. [Member Name Removed], thank you for your comment and feedback. When the services were initially called in for service, you mentioned issues you were having with the water lines connected to dishwasher, and there was also water on exterior wall. We thoroughly explained to you that we were not a plumbing company, therefore, if your issues were not related to your dishwasher, we would not be able to assist in repairs, and still you wanted to proceed with scheduling. As technician found, the necessary repair was not associated with the dishwasher, that it was a water line leak in exterior wall. Your actual dishwasher was functioning properly and within manufacturer specs. Unfortunately, our technicians have a full schedule, and provide 2-hour arrival time windows that must be maintained in order to provide quality service to all of our customers. You were billed a service charge because the manufacturer warranty only covers functional issues with the appliance - not installation and/or home maintenances. Our company strives to maintain and uphold the highest quality of service. Please rest assured that your comments have been shared to foster improvements."
Shawn J.
Mar 2024
On 12 Mar 2024 I received the best customer service and expedient repair from Brock my repairman. He diagnosed my dryer with precision and patience! He located the problem and repaired as a skilled technician. I am very pleased with the service and the friendly conversation and professionalism! He comes highly recommended in my book!
Corey D.
Feb 2024
Terrible, called them to repair fridge. Diagnosed and said compressor bad. Compressor had 10 yr sealed system warranty which means I had to pay labor. Tech told me $867 in labor. I though it through for a day and schedule repair. Tech came out and had to solder compressor to install. 4 days later and $300 in groceries later fridge out again. Tech came back and said he would need to call whirlpool because there is restriction in line. Well sir there is a restriction in line and its installed to close to cabinet. They called me 2 days later to say whirlpool will contact me to exchange fridge. When whirlpool called they only offered a pro rated exchange of $2100. Sounds good but my fridge is $5499. Remember, my compressor is covered under warranty for 10 yrs. Christine at Romeros who knows absolutely 0 about appliances, appliance repair nor customer service keeps telling me that Mitch said and I quote "I should be lucky whirpool is giving me anything due to my fridge being 6 yrs old.
EDDIE S.
Nov 2017
I left the back off of the main board, so that he could run some tests & he said that he had been doing this for 30 something years & didn't need to test the board. He opened up the refrigerator door, placed his hand where the air usually blows from, felt nothing & said that he needed to order a fan. He said that the fan runs about $50 & will take a couple of weeks to come in. In the mean time, I ordered a Service Manual for the fridge. 3 weeks later, still no news about the fan. Called all week long & left messages, no reply. 4th week, my wife finally got in touch with some lady & she said that the fan would be $250, did we still want it? My wife said yes & hung up. I just received the Service Manual, ran some tests, and the fan works! If he would have done his job instead of ASSUMING that it was the fan, we wouldn't have wasted $100 for a useless service call. After going through all of the test in the Service Manual, I found that the compressor was going bad on my LG manufactured Sears Kenmore Elite Refrigerator. The compressor costs $874, so we decided to buy a new refrgerator, NOT FROM SEARS & NOT AN LG, because no one wants to work on them! We purchased a Whirpool at Lowes. Regularly $1800 on sale for $1175 after discounts & a 5 year warranty. I will never ever call on Mitch Romero's Appliance for anything! Not even the Time of day!
Response from MITCH ROMERO'S APPLIANCE REPAIR
"Mr. [Member Name Removed], hello - and thank you for your feedback. I see this repair completed 6/18/2007 however our company didn't service your address until 2/20/2018, reference: 148214, manufacturer dispatch SWPL2LSPS9-1 (Whirlpool Refrigerator). I believe you may have been referring to another company, rather than Mitch Romero's Appliance - which is a completely different, unassociated company because we do not service any LG appliances. We take pride in providing the highest quality of service."
Gerald C.
Jun 2016
unknown
Kathy A.
Dec 2015
The washer still does not spin. When we called to complain. The repairman was contacted and he said it would need a repair that would cost about $200.
Lily H.
May 2015
unknown
Barbara G.
Nov 2014
He couldn't find the issues as it is a manufacturer problem. He was a nice guy and very thorough.
Elaine Z.
Jun 2014
unknown
Linda R.
Apr 2014
On April 23, my washing machine, which is only 6 years old, stopped working. I asked a couple of people who they recommended, and both said, "Mitch Romero." Not knowing anything about appliance repairs, I almost went and bought a new washing machine, just because I was worried that I would be told to replace parts that really didn't need to be replaced. I guess you could call that a 'lack of trust." Anyway, I decided to give Mitch Romero's business a call. During the process of scheduling an appointment, I spoke to several different female employees. EVERY one of them was extremely polite and helpful! The next day, April 24, the technician, Charles, came over. He, also, was very polite and professional! He did not waste time getting to work and identifying the problem. Within 5 minutes, he told me that the lid switch had gone out. He then explained that I could choose to replace the part, but that the washing machine would run fine with it disconnected; that it is used only as a safety feature. I told him that I was fine with not replacing the part; because, of course, I knew that would mean less to pay! After Charles explained this to me, I was very impressed that he was being honest. He was obviously not trained to mislead customers in order to make money. I am so very grateful for this business' professionalism, including everyone I came into contact with. Most of all, I am grateful for the kindness and respectful attitudes, as well as the honesty!!
Teresa M.
Feb 2014
The basket on my LG washing machine had come loose. They sent out a repairman and he fixed it and said that they would submit warranty to LG and the parts and labor may be covered and they would refund the charge of $81.00.
Gail F.
Aug 2013
The work done was good. It took a long time for the part to come in. I have since had to replace the same part, so I ordered it myself and it was delivered within a week. It was simple to replace, so now I know I could have done it myself. This of course had no bearing on their work, which was satisfactory. I would call them again for something more major.
Nicholas G.
May 2013
unknown
Christine A.
Apr 2013
Terrific . Very professional, best price, efficient, and courteous. Great company.
LYN B.
Dec 2012
Was satisfied even though I was mad at myself for not checking the fuse box first!!
Doris B.
Oct 2012
The repairman talked a lot. No time management skills, wrong parts, Took 3/weeks to replace an ice maker. Stay home mom but I couldn't get him out between 8 and 5?? Hope it is fixed he didn't check anything to see if it was working, Doubtfull this company will be used again for any appliance repairs..
Response from MITCH ROMERO'S APPLIANCE REPAIR
"9/19/12 11:36: Job created by AL, Schdld for 9/22 SAT ! CS ***SERVICE COMPANY COMMENT=(CUSTOMER WANTED SERVICE ON SATURDAY) WHICH WE PROVIDED 9/22/12 6:55 XX: Dsptchd to CS (via SDM) \___ 9/22/12 19:35: CS there 22 SAT, 14:17 to 14:42, unit had to much ice build up would damage trying to work on it resch for tues,(FOR CUSTOMER TO DEFROST TO PREVENT farther DAMAGE) Cllctd $75.41 Check # ****, schdld next appmnt for 9/25 TUE !, saved tckt [SdLink\106029a.png] (via SDM) /¯¯¯ 9/25/12 7:11 XX: Dsptchd to CS (via SDM) 9/25/12 15:25 BR: chngd appmnt to 9/26 WED ! CS***SERVICE COMPANY COMMENT(PER CUSTOMER) 9/25/12 15:25 BR: cust needs between 8-230 9/26/12 6:25 XX: Dsptchd to CS (via SDM) \___ 9/26/12 14:52: CS there 26 WED, 14:12 to 14:47, ice maker acting up heater staying on and escutcheon is damaged from the ice block that formed in ice maker area labor 65, ordrng 1 W10122559 (icemaker) and 1 W10273055 (escutcheon) (via SDM) (CALL HAD TO BE RESCHEDULED BECAUSE OF SEVERE ICE BUILD UP WHEN TECHNICIAN WAS THERE TO PREVENT DAMAGE IN TEAR DOWN @NO EXTRA CHARGE) /¯¯¯ 9/27/12 13:07 PR: ordrd a W10122559 (icemaker); ordrd a W10273055 (escutcheon); cnfrmrd a W10122559 (icemaker) order w/FSP; cnfrmrd a W10273055 (escutcheon) order w/FSP 10/2/12 16:23 BR: chckd in a W10273055 (escutcheon); chckd in a W10122559 (icemaker); all parts now checked in 10/2/12 16:50 BR: schdld for 10/5 FRI ! CS 10/5/12 7:02 XX: Dsptchd to CS (via SDM) \___ 10/5/12 16:57: CS there 5 FRI, 16:56 to 16:56, wrong part arrived (via SDM) /¯¯¯ \___ 10/8/12 11:45: CS rspndd 10/5 FRI, cs ordered directly with apl, ordrng W10323795/ESCUTCHEON (by PR) /¯¯¯ 10/8/12 11:46 PR: ordrd a W10323795 (ESCUTCHEON); cnfrmrd a W10323795 (ESCUTCHEON) order w/FSP 10/8/12 12:29 AL: Rcvd $115.03(COST FOR PART) 10/10/12 15:39 BR: chckd in a W10323795 (ESCUTCHEON); all parts now checked in 10/10/12 16:24 BR: schdld for 10/15 MON ! CS 10/15/12 7:00 XX: Dsptchd to CS (via SDM) 10/15/12 9:57 CJ: needs to be before 3 10/15/12 14:40 BR: chngd appmnt to 10/16 TUE ! CS 10/15/12 14:41 XX: Dsptchd to CS (via SDM) 10/16/12 8:38 AL: cust called wbh(WILL BE HOME) 10/16/12 15:03 AL: cust aware tech running behind (ok WITH THIS) 10/16/12 15:41 BR: called cust for cs she is home \___ 10/16/12 16:29: CS there 16 TUE, 3:45 to 16:23, installed parts on unit tested filled call in morning, Cllctd $332.87 Check # 7106, Job Cmpltd, saved tckt [SdLink\106029b.png] (via SDM) ***SERVICE COMPANY COMMENT=( CUSTOMER WANTED SERVICE CALL SET UP FOR AFTER 3:00 PM WHICH WE PROVIDED, THE TIME YOU SEE WAS PUT IN THE TECHS MOBILE UNIT AT TIME OF SERVICE) /¯¯¯ 10/17/12 10:45 BR: rcrdd paid cmpltn in SlsJrnl $523.3 ***SERVICE COMPANY COMMENT( THE CUSTOMER APPROVED THE EST. BEFORE ANY PARTS WERE ORDER AND IS BEING DISHONEST SHE WAS NOT CHARGED TWO SERVICE FEES)"
Virginia D.
Aug 2012
He came in twice and I was not here either time, but he took care of assessing the problem, getting the parts ordered, coming back and installing them and I never saw him, but the dishwasher works great and he did got everything accomplished in short order, so there was not a long wait time at all. His price was very reasonable. His responsiveness was excellent.
Jerri B.
Jul 2012
It hasn't been a good experience, I've been 2 months without a washing machine. The money we've given him we really haven't gotten anything for. He's given me the run around and we still don't have a washing machine.
Response from MITCH ROMERO'S APPLIANCE REPAIR
"\___Samsung no longer makes this part, therefore we where not able to get the part from them his waher is not old but, without the part we cannot fix it. 6/13/12 19:45: AJ there 6/13 WED, 16:20 to 28:18, needs main board, rqstng P&A on MFS-F2WLHA-S0/ MAIN BOARD (by AJ) /¯¯¯ 6/14/12 13:28 PR: he wants to talk to mitch .. i will print 6/14/12 13:33 PR: snt inqry re a MFS-WF317-T0 (MAIN BOARD) 6/15/12 16:54 PR: ordrd a MFS-WF317-T0 (MAIN BOARD); cnfrmrd a MFS-WF317-T0 (MAIN BOARD) order w/SAM 6/18/12 13:55 PR: recieved email stated samsung cancelled my order as part is nla .. i replied for updated info 6/20/12 10:57 PR: per samsung part should be MFS-WF317-T0 6/26/12 12:36 PR: emailed samsung again asking for status 6/26/12 12:37 BR: cust would like a update when we get a status from samsung 6/29/12 12:23 BR: cust requested a copy of invoice faxed over to 783-6669 faxed on 6/29/12 also gave her N.E.W. # for lowes contract 7/2/12 13:00 PR: need to email correspondence showing nla 7/9/12 15:46 PR: l/m asking if samsung has replaced her unit \___ 7/13/12 14:54: AJ rspndd 6/13 WED, no reply, Job Cmpltd. (by PR) /¯¯¯ 7/13/12 14:54 PR: rcrdd paid cmpltn in SlsJrnl $0.00 We gave the customer Lowes and Samsungs customer relations #'s. This is beond out control. Customer cannot even get parts from Samsung. We understand the consumers frustartion, but Samsung made the product and Lowes sold it and this part is no longer made we where told by Samsung."
Susan C.
May 2012
They are a terrific company. They show up on time, they do excellent work and are reasonably priced. They are friendly and helpful. I would highly recommend them to others.
Elaine B.
Sep 2011
He was awesome and I will use him again in the future.
Melanie G.
Apr 2008
I called and a tech came out at my convenience. They called beforehand and made sure it was OK to come. He took the appliance apart and advised me that it was able to be fixed. He would get me a quote on parts and then I could decide if I wanted to fix it or buy a new dishwasher, since this one is 8 years old. He then gave me suggestions on where to go to get the best price on a new one. If I decide to fix the old one, the service charge goes toward the instillation of the new parts. He suggested I go on line and compare prices and decide from there after I got the quote on the parts from them over the phone. Very helpful people, and a pleasure to deal with.
Licensing
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FAQ
MITCH ROMERO'S APPLIANCE REPAIR is currently rated 4.0 overall out of 5.
MITCH ROMERO'S APPLIANCE REPAIR accepts the following forms of payment: CreditCard
No, MITCH ROMERO'S APPLIANCE REPAIR does not offer free project estimates.
No, MITCH ROMERO'S APPLIANCE REPAIR does not offer eco-friendly accreditations.
No, MITCH ROMERO'S APPLIANCE REPAIR does not offer a senior discount.
Yes, MITCH ROMERO'S APPLIANCE REPAIR offers emergency services.
No, MITCH ROMERO'S APPLIANCE REPAIR does not offer warranties.