Vision Optique

This location should re-evaluate their staff and management. I called to ensure my prescription was correct so I could order new glasses. Darnise looked up the prescription read it and when I asked did this have AR coating she said I have to transfer you to someone else. When she transferred me it went back to the main menu and I had to call back in and try to speak with Darnise again. I sat on hold for 53 minutes after 30 minutes I started calling from other cell phones because I thought surely they couldn’t be that busy, they must have forgotten about me. When calling from the other phones Darnise said quickly “ please hold” before I finally screamed after 3 attempts and cut her off and said “supervisor”. She then said “ I mean I can see if they’re available” like this isn’t a business operating to make a profit from services they provide to the public. Then she came back to phone and said “they’re all busy at the moment or on the phone. So she requested to have someone call me back and then hung the phone up on me. So considering the level of annoyance at this point I called back. Ironically the supervisor was miraculously free although not 30 seconds ago they were busy. The supervisor named Nicole then spent 10 minutes covering her and her staff and not one moment said I’m sorry for any inconvenience. When I asked why was I on hold for 53 minutes she informed me that she has only been in the office for 30 minutes and couldn’t explain why but that their staff is all at lunch, and they have other patients to tend to. Now call me crazy but I would think a healthcare facility would want to handle any issues over the phone to prevent any issues as it relates to COVID-19. I was informed that Darnise is new and that there wasnt really any solutions to my problem except to wait. I mean who would spend $100s with this company to be told that customer service isn’t a part of what they do. I mean I work in healthcare and I couldn’t imagine I’d have a job if I had patients on hold for 53 minutes and I couldn’t imagine we would have any patients returning in the near future. I’m not one to go out of may to cause an issue but this has to one of my worst customer service experiences I’ve had. When I asked to speak to anyone above who I previously spoke to they begin to circle the wagon and defend obviously wrong actions. I hope this company finds a better way to work with customers or I fear this company won’t survive in a market where people expect some level of dignity and respect when dealing with healthcare providers.

It went very well. I would recommend them to all of my friends.

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This location was very accomodating regarding a walk-in appointment. The staff was friendly and the glasses were received timely. The concern I have is with the billing - I felt at the time of services that I was being charged more than I should have paid based upon what I knew of my insurance. I took this up with the insurance company, who advised me that I was in fact overcharged by the provided and that I was due a refund. I have never received this refund and at the time of having placed calls to inquire, the calls were not returned.

very well

They are thorough and comprehensive.

Dr. Mussleman seems scatterbrained, half the time he couldn't remember what he was doing. He seemed more interested in trying to find out facts about me--where I worked, where I lived, etc., and telling me about his life as a person who renovated houses after Katrina. (This was a very opportunistic activity that preyed on people hurt by the flood.) Also he told me his wife makes a living buy and selling shark fins. This is an activity that contributes to unspeakable suffering--see You Tube (re: shark finning) for details. I left feeling I would not get a correct persciption. Also, he told me I needed surgery on my eyes and he pressured me into seeing a certain doctor. He did not encourage me to get a second opinion, but did his best to alarm me about my so-called condition. Be very careful what you commit to.