D'Town Customs

My friend & I went to get her car windows tinted because she has children. She specifically told them that the tint can't be too dark, which is illegal, because she delivers pizzas & can't be getting pulled over or receive tickets while on the job. She specifically mentioned this. They put the tint on the car in March. It is now August & we went together to get her car inspected & they wouldn't give her a new sticker because they told her tint was too dark. So we called D Town Customs again & explained the situation & told them they need to reapply the tint. They told us to bring our receipt in & they'd reapply it. So she dropped the car off in the morning & asked me to pick it up when it was ready that afternoon. I called them around 12:40 & told him that I would just be picking up the keys/car, not paying, & he told me to wait 30 minutes b/c they were still at lunch. I showed up there at 1:20, which is 40 minutes later, & the shop house door was locked. I called the guy back & he told me to go knock on the shop door next to the shop house that was locked. I said I needed to pick up the car & they told me to go sit on the porch of the house & wait. I sat on the porch for almost 15 minutes in the heat, waiting, & he finally unlocks the house door to let me in. They finally gave me the keys & I left. I was highly disappointed at the complete lack of communication on the initial visit about our specificications for the tint & especially when picking up the car. It was like the guy on the phone never even told the shop guys that all we needed were the keys, that we were paid & they wouldn't have to stop what they were doing & look at a car or hear requests for service, simply hand us the keys. We came later than they told us to pick up a set of keys to drive the car hom & it took almost 30 minutes for a simple process because of their lack of communication & disregard for courteous professional service. We felt like an inconvenience when they were at fault to begin with & were inconveniencing us by making us wait 30 minutes just to get a set of keys. There were no other cars there at the time so I know they weren't busy with other cars. We were the only car in the parking lot! What's worse is there's a sign hanging directly next to the shop door that says "We do not do illegal tint." Well, they actually did put on illegal tint because I couldn't get inspected.