Angi Pool & Spa

My 2015 Jacuzzi Hot Tub quit working in March. I contacted the authorized Jacuzzi technician, but couldn't get an appointment for several weeks. Not wanting to wait that long, I contacted Angi and requested a hot tub repairman. One was scheduled for 9:00 am on Monday, March 10th. That one never showed up. When I informed Angi they were apologetic, scheduled me a different repairman for the next day. They did give me a $10 credit off of my $379 bill. An Angi "Pro" did show up on March 11th, his 1st steps was checking voltage, looking at connections and examining fuses. When he found nothing wrong, he moved on to the control panel, stating that this was the cause of my problem. He pulled the control panel off of the hot tub, to look up a part number so it could be replaced. However he damaged it in the process, as shown in the attached pictures,; however, I was unaware that it had been damaged because he replaced it back as he found it. His wife looked for the part online and left me the part number for me to order. When I called to buy this part, I was told that it was not the correct part for my hot tub as it was rated for 50Hz (European) instead of 60Hz (USA). To review, he did not make any repairs, he damaged an unbroken part (the topside control panel) while inspecting it and then gave me the incorrect part number to replace it. The biggest issue though (besides him damaging that control panel) is that he never correctly diagnosed my problem. The 60amp breaker feeding the hot tub had a bad leg, delivering only 120v instead of the needed 240v. This is a simple thing to check, and a professional hot tub repairman should know this. He should have never touched the control panel!! Only after I replaced the malfunctioning breaker (8 days later) did I realize I still had an issue. I made an appointment with the Jacuzzi authorized technician, and once he showed up (about 3 weeks later) did he show me the damage and asked me what I had done to cause it. Of course, I realized immediately what had happened because I had never touched it. I immediately contacted Angi and they directed me to the damage claim form. I've had to resubmit that damage claim several times in the past 2 weeks. Angi continuously denies my claim saying it was not submitted within the time restraints as outlined in my "Happiness Guaranty". I repeatedly explained that I submitted the damage claim the same day I learned of the damage caused by Angi's "pro". They are holding me responsible for not reporting the claim within 72 hours of the booking, despite my explaining that I could not do so because I had no idea of the damage. I am held responsible for their "pro" breaking a part and then hiding the damage so that I could not see it!! This is simply bad customer service, no it's terrible customer service. I am out over $1,000 because Angi recommended and sent a repairman who knew absolutely nothing about hot tubs!! It's a lesson learned and I cancelled my membership and I will never call them again.