Ace Air Conditioning

Chris was super nice and professional while my dogs decided to act like mannerless heathens. (They think everyone is here to visit them and were trying to demand his attention for pets until I was able to put them up and out of his way) He got us fixed up despite my brats barking and even went out of his way to go get my change because I only had cash on me when I agreed to have it mailed.

Our service tech, Josh Lavergne, was very professional and honest. He went above and beyond what we were expecting servicing both units, to make sure both were cleaned well. He was actually early for our scheduled appointment. We are members and would highly recommend it to others.

They checked it out and found the compressor defective. They checked the warranty and found that it was within the 10year warranty period. The compressor was ordered and arrived in 48 hrs. Replacement occurred the next day. I had called another A/C repair company 1st and was told it was not under warranty. That is why I called ACE for a 2nd opinion. Glad I did!

Workers were prompt, courteous, efficient, knowledgeable and professional. They represented Ace with outstanding friendliness. I highly recommend Ace, who we have used for years on annual preventative maintenance as well.

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Misdiagnosed problem on first visit so had to schedule revisit. Changed condenser motor after having to order it. Charged $437 for a Chinese made universal motor that I found online selling for $65. When I questioned the price they said they had to order it from "the manufacturer". I have used this company for several years and never had a complaint. I understand that they are under new management since last year. I told them they have lost a loyal customer permanently and I will no longer recommend them to anyone.

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They are the best air conditioning people in Lake Charles. They are always ready to help you, no matter of the time or what it is. They are very polite and thorough. They go over and beyond.

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tech arrived on-time... asked questions about prior summers performance, asked if any we had any questions or comments and he explained what he was going to do to make sure that when he was finished, our AC was in the best possible shape to handle the summer demand that would be put on it via a Louisiana summer. and... it has performed admirably.

someone was sent out promptly

The AC at our business stopped working. We called three different companies and Ace said they could come out that afternoon. They made their appointment as promised. Trouble shot the AC and determined which component they needed to replace and came back the next day with the part and replaced it