SUPERIOR AIRE

Superior Aire installed a complete new HVAC system for me in 2010. This is the second time I have called Superior Aire, for unrelated problems, in the last 3 months. Both times they sent the same technician, Desiree, and the problems were diagnosed quickly and the necessary work was done very professionally. In both cases they were able to send a technician the day after I requested service. Very pleased with the service received.

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Superior Aire sent out a technician the same day I called.  They let me know when he was on his way.  The technician was very polite, courteous, and professional.  He tested the induced draft fan and pressure switch on the unit and found them to be working properly.  He quickly diagnosed the problem as a dirty exhaust stack.  This was the "cheapest" source of the problem.  He cleaned the debris out of the exhaust stack and the heater started working properly again.  I have not had any further problems with the unit.  The technician also noticed that the burner was dirty.  He removed the burner and cleaned and reinstalled.  I have used Superior Aire for both heater and air conditioner repair and installation.  They have always provided excellent service at a reasonalble price.

After the units were installed I kept complaining that the units were not cooling and must have been sized incorrectly. Owner came out and said if we put insulation in the attic and finished the renovations then they would work properly, promising if they did not then he would replace them for a bigger unit. Even wrote down his promise on a piece of paper. Units still do not work and after several weeks of calls and complaining agreed to put in a bigger unit outside and not the attic at my expense. After talking to several a/c people said that it will not solve the problem I am only giving them more money. Owner will not return my calls. Will not give me the load calculation used to determine the size. I