ROYAL RENOVATIONS

windows are leaking, took too long, no site manager making sure the job was properly done. Floors were not protected during the renovation.. Worker reported anytime and left constantly, no time management. Company has not honored their contract agreement concerning bringing our warranty contract (5) yrs. when final payment received. Payments were paid timely and there is a $0 balance. Company doe not return text messages, emails or phone calls.

I contracted with Royal Renovations on November 09, 2014 to complete a renovation job on an in-law apartment. 3 months later the job is still unfinished. The job has been plagued by incompetent workmanship and lack of ability or willingness to re-mediate grossly inadequate renovation tasks.

I have given them multiple opportunities to fix an individual piece of work and even the fix is a problem. For example: after having agreed multiple times not to lay flooring until work that could damage the flooring is completed, high quality (read expensive) vinyl planks were put down in an area where enamel spray painting was in progress. This resulted in a fine mist of paint covering about 15 sq.ft. of flooring. Mr. May agreed to replace that area of flooring and then re-negotiated to be given the opportunity to remove the paint. I agreed on condition that the cleaning would not be executed with force sufficient to damage the planks. Then, they sanded the planks. Mr. May asked me to take a look because it came out great. The surface was dull and roughened. 

The company's attitude towards it's customers can be summed up in the exchange I had when discussing my request  to replace a damaged cabinet. He didn't see a reason to do so because "this is just a garage apartment". It isn't a garage apartment but that is of course, beside the point. It was ultimately replaced but replacement of the floor cabinet with a cracked base and hole on the side was denied.

Royal Renovations staff work ethics are a problem. Workers show up around 9am and leave at 3:30, when they show up. They've left trash and rubbish all over the work area and piled heavy equipment on personal property. They urinated on the toilet seat and in my backyard, come into my home and helped themselves to my personal property damaging step ladder, brooms, buckets and dust pans.

They lined up power tools on a counter-top protected by a thin piece of cellophane and placed a large saw on the kitchen island. When asked to put a drop cloth under them, they complained that they didn't need to be told what to do. After getting commitments from David May to fix a problem, Royal Renovations staff argue that the agreements made between the owner and myself are unnecessary. I am afraid that continuing to allow them to work on the apartment will result in escalating costs that I will incur to have qualified renovation experts complete the job. I have had an estimate of $7000 in labor to repair and complete the work. This doesn't include costs to replace damaged materials.

Summary of SOME problems in the job.

The entire Bathroom tiling job has to be redone.

Bathroom Floor Tiling

• Thin-set extruding from between floor tiles
• Cracked floor tiles
• Room and shower floor is wavy, it was not surfaced and leveled
• Grout mixed too thin and is cracking a pulling away from tiles

Bathroom Wall Tiling

• Un-sanded grout used instead of sanded grout
• Deep pits cracks and uneven grouting throughout
• Subway tile spacing to wide
• Pattern not maintained

Bathroom Shower Area

• Multiple areas dealing with the integrity of the shower area leading to the concern that the entire area is not waterproof. 
• Corners and floor seams not sealed 
• Drain installed at an angle producing a sharp cutting edge. 
• The high side of the drain protrudes above the floor as do several tiles in the shower floor. 
• Cracked floor tiles
• Shower floor has a visually wavy surface
• The same grouting failures on walls and floors

Bedroom
Drywall installed 4 inches too short, did not extend all the way down the wall. Ineffectively resolved by adding a piece of drywall to the bottom of the wall. The seam is obvious and the drywall tape is splitting from the wall.
Furnish & Install new Sub-Floor in Bedroom as needed to bring Floor to Kitchen Level. The whole point was to make the floor in one room match the level of the floor in the adjoining room. New floor fell approximately .5 inch below the target level. The solution was to use leveling agent to grade the difference in height from one level to the other. It was applied in a sort of bumpy mound without smoothing and then flooring placed on top. I had to intervene and ask that in be smoothed and graded. At the time of the intervention the vinyl planks covering the area were ripped up in such a way as to damage them beyond re-use.

Bathroom Pocket Door Installation:

Pocket Door was hung well below the level of the upper molding and at an angle. Wall enclosing pocket door on bedroom side is not internally braced and flexes.Casing inside the door frame was cut and installed too narrow and workman decided to build up the frame with a half inch piece of wood instead of re-cutting casing.Casing was cut too short above floor leaving a space of ¼? between the floor and casing.Threshold: Space not allocated to install customary granite bathroom threshold.Molding on the hall side of the door installed at an angle.
Remove existing Bathroom door and close opening:

Paneling used to complete the new wall in two areas was a pressed paper product. Workmen replaced existing wood paneling with all pressed paper product. I complained several times about the walls buckling. When I learned what type of product was used I called it to Mr. May's attention. He replied that the work was fine in a bathroom as long as it was painted over. I sent him the manufacture?s specs and offered to pay him to upgrade the paneling. The invoice lists the new paneling as WOODEN but this is false. He replaced it with the same composite material that has a surface rated for bathrooms...and it buckled, so his guys glued it to the studs.

I could keep writing....but I think you get the point.

The work commenced on October 6, 2014 and was never fully completed.  As of January 28, 2015, there are still some issues unresolved.  Two defective pieces of siding were installed, painting was incomplete, roof flashing was damaged when fascia was removed, fascia was replaced by plain wood and the patio door does not fit properly and leaked during a rain storm.  The job lasted from October 6, 2014 until October 20, 2014 without being fully completed.  During the time that the workers were on site, there was one female worker who showed up to work in flip-flops what could have created a liability issue for us.  The workers were never prompt in the morning, usually showing up around 9:30 or later.  They would leave early, around 3:30 or 4:00 p.m.  One Wednesday October 8, 2014, no one showed up at all and on Thursday October 16, 2014, the workers left early because one worker had tickets to a concert. On Friday October 17, Mr. May of Royal Renovations came to inspect on my insistance, he also requested final payment on a job not finished.  I wanted to withold full payment until some of the issues had been resolved (the patio door installation was incomplete), but Mr. May threatened to place a lien on my home.  The patio threshold had been damaged by the workers and they were claiming not to be responsible.  We came to an agreement and Mr. May assured us that he would not be happy until all work was completed and we were very satisfied.  Full payment was made and as of January 28, 2015, many issues have not been resolved.  Mr. May came and inspected the issues in mid-November and we agreed to a date of December 15, 2014.  He stated that he was still working on another job and we rescheduled for December 22, 2014.  On December 22, 2014, a worker showed up without necessary supplies and we rescheduled. for January 7, 2015.  No one showed up on January 7, 2015 and now the newest date is January 28, 2015 which is today and no one has shown.  In addition to these issues, on January 17, 2015, I was delivered a certified letter from Kellet an Sons Building Products of Metairie, Louisiana, that I had ten days to pay $1,232.00 for siding that was not paid for by Royal Renovations (even though I had paid Royal Renovations in full) plus $400.00 for attorney's fees or a lien would be placed on my home. As of this date, January 28, 2015, I have not been notified if this issue was resolved by Kellet and Sons Building Products. Mr. May also advertises that Angie's List members will receive a 10% discount.  When I inquired about the discount as it was not reflected on my contract, he stated that I had already been given a discount yet he was unaware that we were Angie's List members.

The provider is very responsive and keep the site clean and well organized. They gave me a quote about 10% less than similar service provided by Lowes (which has spoiled contractors you have to wait 5-6 weeks to arrive).

The job is complete

We were very pleased with the results of this project beginning with the presentation at the time of the "free estimate" and would highly recommend this company. My calls were always returned within an hour and the representative was consistently cooperative, personable, and followed through on "making us happy"! One person completed this job and was awesome! He was considerate and very professional while working both inside and outside of our home . He noticed a couple of issues with the windows before installing them and replacements were ordered so that everything was done properly. We were really glad that he was so observant and detail oriented. The painter who painted the back door did an excellent job as well! He was very thorough and the door looks fantastic.
  There were a couple of minor issues that arose after this job was done, but when I called to discuss these, the representative had them taken care of the next day. 
  The windows have made a huge difference already in both the comfort and external noise levels as compared to the old windows. As I stated beforehand, we are VERY HAPPY with this company and would recommend their services to anyone interested in replacing windows. 

In order to install, they had to demo the old windows and re-create the openings to fit the new windows, as well as replace some siding. They did an excellent job, at a reasonable price for the amount of work it entailed.

Overall it went well. We had a few bumps but David was always available to be sure we were happy. It took about 3 weeks longer to complete the project than what was originally quoted. We had some problems with workers not showing up as promised. But there were others that were very reliable. We were very appreciative of Dan, when the original granite company we had ordered from was unable to do the job, he knew someone in that work that we could contact. Exquisite was so nice and came to our aid getting the job done so there was no further delay. Our kitchen is beautiful and is all that we envisioned. In addition, they were priced within our budget.

David may with royal renovations was very professional, work was performed on time & with quality workmanship,would definitely recommend to family & friends.

We called different companies for estimates, and they provided us the cleanest list of things that needed to be done to perform the job without add ons at the end. Their price was very competitive as well.
Couple of days later, two guys showed up as planned, right on time and worked alternating drywall, mud and tape with the openings for the two doors. They finished the entire job in four days and every evening before leaving, they would clean up after them. 
I rated them a B because we had to convince them to add a structural header over a 6 ft opening. 
David came the following day to supervise the job and make sure we were satisfied.

First of all let me say I was fearful of dealing with contractors being a women, but Royal Renovations was wonderful.  I am so pleased with the entire job.  These guys were courteous, on time and did the job like they were remodeling their own home.
David May's first quote for us was well above our budget for this project but that did not deter him.  He worked with us until we had the right package that fit our budget and gave us 2 beautiful bathrooms that we are so proud of.  
The crew, Chad and Wayne, were absolutely wonderful.  They laid out drapes to cover the floor in our house from the project area all the way to the front door.  We never had a mess in our house.  We were especially thankful that throughout the entire project we always had 1 fully functional bathroom.  These guys even watched out for our 2 house cats so that did not get out or caught up in the work area.  They waited until all the materials were in before starting and because of that were able to complete both bathrooms in just 7 work days. 
I work in Customer Service and we pride ourselves on exceeding customer expectations.  I'm very happy to say that Royal Renovations definitely exceeded mine.  I would definitely use Royal Renovations again in the future and highly recommend them for any project you might have.

They were efficient and quick.  They did the job, cleaned and did not leave a mess.  We felt that it was a fair price.  The gentleman came in.  It was not a major job but there some things I'd like done and I think I will call them back.  The door was fixed and everything was fine.

unknown

Everything went very well. John and his associate arrived on time and spent the entire day on the job. They were very careful in and around my house. There was no damage to my property while they worked on my house. They were respectful, courteous, and professional. They worked into the evening to finish the job so that they would not need to visit again the next day. The windows were installed very well and there were no problems. The replacement of the windows was part of a larger project that included replacing the siding on my home, which was done by another contractor. The other contractor was supposed to caulk the exterior of the windows after replacing the siding, but he refused to caulk the windows. I called Royal Renovations and asked if they would caulk my windows again. They quickly agreed and were happy to help at no additional charge. The other contractor caused some damage to the caulking on the interior of the windows, also. This was no problem for Royal Renovations. Once again, they willingly and happily helped me at no additional charge.

I am very happy with my new windows and with Royal Renovations. I would hire them again and I am happy to recommend them to others.

unknown

The sales man, Mark, was courteous.  He did an AMAZING job.  They’re professional and knowledgeable.  They arrived right on schedule.

The salesman came to my home and showed me his product and I expressed my concerens and he listen. He explain what could be done and quoted a price. Two weeks later the installers arrived with the windows. They took out the old windows and put in the new and hooked up the alarm system. Next day the finish up crew came and did the needed stucco and said they would return the next day to finish the job. They arrived as scheduled and finished the job. All the way thru this project if I had a question the workers were willing to give me an ans. I also had a number for the salesman and project manager. They were all very neat and cleaned up after themselves.I certainly will use this company again for future projects.

I have used them twice now and probably would use them again.  I liked the fact that they gave me before and after pictures.  I liked the fact that they got it all in two days.  It was a fair price.  They are bidding on a job for me right now.

Contractors arrived on time and worked until job was completed.  Crew was courteous, helpful, professional and pleasant.  Crew answered all of my questions respectfully.  To my pleasant surprise, Royal Renovations gave me an upgrade on my windows.  Manufacturers inability to match style with the size of the picture window.  The contractor did not want me to have an additional window so he upgraded all of my windows & this worked out for me because it was the style and features that I wanted in the first place, but I thought I could not get due to strength requirements.

Both the sales rep and installer were professional and provided a very successful experience.

Robert May & Glenn Wilson were on time, no play all work. Very accommodating. Very polite. Good workers. David May very good at presenting his products.

When the installers drove up I was on the phone with my sister and told her these guys look way to young-- I will have to keep an eye on them. But I was was wrong!!. THey may have been young they ran like a well organized team. There were only 2 of them . One took the windows out the other put tnhe new window in. THen they both put the sealant around the windows. I had 13 windows replaced one was a picture window. They arrived at 8:15am and was done by 2:30'pm.The mess they made if any they cleaned up.
My den is a converted carport with a flat roof and is the hottest rooom in the summer and coldest room in the winter, when my new windows were installed I noticed almost immediately the change in the room temperature. My house is definitely cooler.Also I receivedd 2 followup calls from Mr. May, the gentlemen who first came and gave me the estimate, telling me if there was ever any problems to please give him a call. So far and hopefully I will never have to make that call.
Thank you ROyal renovations

Their crew arrived at my home at 7:00am sharp to begin work on 5/15/2012.  The crew consisted of a group of very professional people.  Being that I am in the construction field, it was easy to see they knew excatly what they were doing.  It took them a total of three (3) days from start to finish to complete my siding, windows and patio cover.  Once the job was completed a gentlemen from the crew walked with me around the job to ensure it was completed to my satisfaction.  I was very impressed that there was not a piece of trash anywhere to be found.  This normally does not happen in construction.  All work performed was beyond my expectations. I would highly recommend Royal Renovations for all of your home improvement needs!

.Service was great. They came out on time and got started right away. Very happy with the window quality. So easy to open and clean. I figure the money I spent on the windows will pay for themselves with the money I save on my electric bill.