
Gulf Coast Door & Window, Inc.
About us
Vinyl, fiberglass and wood windows for new construction and replacement. Also vinyl and hardie siding, doors, storm protection, sun screens, shutters, fences & patio covers.
Business highlights
Services we offer
We offer a full-range of home improvement services. This would include room additions, bathroom and kitchen upgrades, privacy fencing and windows., remodeling, siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
12% | ||
8% | ||
4% | ||
8% |
**Two of my husbands good hammers went missing on the initial install. While assuming no blame, they offered to replace them, but they never did.
installer was Craig, who was not very good. told me he would be on the jobsite whenever his guys were there - but he wasn't. also took a long time to come back and recaulk the subpar work his guys did.
as for the product - they are OK. just your basic vinyl windows. overall, i was pleased enough. would use them again.
"We truly appreciate the member's patience during the time our company experienced not only a change in our main choice of window manufacturers, but also as we hired and trained new staff to handle our growing business. He is a valued customer and one we hope we have the pleasure of working with again."
Neil was the salesman who was very personable and knowledgeable and addressed all of our detailed questions and concerns. He promised that Brian (their best installer) would be the one to come out and install our windows. Everything was as promised when Brian came to install the windows and he did a wonderful job working 8:00-7:00 without a break. It was amazing that he could complete the job without rushing to meet the deadline. My husband and I were home through the entire process of installation. Brian left when it began to get dark and said that he would be back the next morning to finish the cleanup and finishing touches.
After Brian left my husband and I noticed a few issues that occurred during the installation process. One of Brian's helpers used my ladder that was in the backyard and my broom for sweeping up the mess. One worker asked if he could use my vacuum cleaner because his Shop Vac wasn't working well which I didn't allow him to for fear of breakage. So the debris got swept up and not vacuumed- even on my carpet. Needless to say, we did cleanup inside. Neil had also informed us that we did not need to remove our blind brackets from the windows but Brian told us otherwise so we rushed to get this done during the installation.
The problems began the next morning. My husband and I made arrangements to switch up staying home for Brian to come and finish the job. Brian doesn't show up at 7:30 as promised so by 9:00 WE CALL the office to see what the problem is. Mandy said there was a truck breakdown with Brian so she would be sending Craig out. No call from anyone on this. This is a recurring future theme.
My husband met Craig and showed him the clean up work that needed to be done and all of the numerous chipped paint edges on the windows and a few gouges in the sheetrock as well as the misaligned vinyl pieces on the outside windows. My husband said that Craig was going to Home Depot to get some materials to do the job and would return to complete the tasks. I relieved my husband at this point and spoke to Craig about the issues that my husband had mentioned to him. Craig began to dodge my questions and answered me with vague answers like "you will be happy when we are finished". When I reminded him of what Neil and I discussed and what Neil promised would be done he said that Neil shouldn't have told us that because he doesn't know what the installers do. When I told him that we must have been misinformed by Neil and that we made our decisions on what he promised us, he didn't seem to care and got defensive.
I waited for Craig to finish the work and when he came to me with the final paperwork and to get the final check, I asked him to go through all of the windows with me as Mandy had told me they would do when they were done. He seemed very frustrated and irritated that I was taking more of his time. When I pointed out the misaligned vinyl edges he said that this was the best he could do and that he could give me a price on replacing it with new pieces! I also pointed out the gouges in the sheetrock (filled with caulk and not sanded) and the numerous chipped paint edges on the windows. He said that I would have to do some of these things and perhaps some of the spots were there before they came. I assured him they were not and told him that Neil had promised repair and repainting work and Craig said that they had already gone "above and beyond" what they normally do. When I began to question Craig on what Neil promised he got really rude with me and said "we can't paint your entire wall". I wasn't asking him to do that, only what was promised to us!
When we were getting to no resolution I called Mandy at the office. I tried to work out the issues with her but of course she is in Alabama and I am in Louisiana with Craig. I was beginning to feel uncomfortable with Craig because he just wanted to argue and not hear what the customer wanted. He spoke to the office and tried to negotiate a discount with me but I was very uncomfortable at this point and asked the crew to leave. I felt like any work Craig would do at that point would be rushed and sloppy.
We worked out with Mandy that Neil would come back and look at the issues that were pending. He did show up with Brian and we showed him the vinyl, trash left around the house, chipped edges and sloppy caulking in places, loose shutter, broken garden bush, etc. Brian worked to fix the chipped edges, picked up the trash and fixed the loose shutter. The misaligned vinyl pieces were still excused off and caulking left as is. Neil did not apologize for Craig's behavior and we were not shown how to work the windows until I asked. We mentioned all of our concerns to Neil but were given excuses for why things were this way. After we paid, Neil left us with one sheet of paper that looked like a receipt and told us we could go online to register the windows. I still have not received a warranty after I have asked many times.
A few days after the installation, our alarm company came to reattach the security wires. All but three windows had wires to be reattached. I called the office to get this resolved and Mandy was no longer answering the phone and Neil was no longer employed there (shocking). I was now voicing my concerns with Lynn who is a relative of the owner I was told. To make a long story short- after NUMEROUS phone calls by me and unreturned phone calls by Lynn, they said that it was the alarm company's fault as to why the wires weren't pulled through the three windows and they were not going to reimburse us for the cost of getting new wires put in. When we asked why Brian didn't tell us about these wires during the installation process while we were home and had the alarm company on standby, we were given many different answers: Craig told us that they were not there (wrong because he didn't install them), Brian told us they were too short to pull through (nope we were home and were told nothing) and Brian said that all the wires were there when he left. So if this last statement was true then we asked Brian to come show us where they were.
Brian came out and dodged the issue of not telling us on installation day about the three missing wires. He kept telling us that the alarm company can come out and easily drill a hole and pull the wire through the sheetrock. Why does this have to be done at our expense if all was done correctly and communicated with us in the first place? Why were 23 wires of 26 windows fine? So the final answer was that they were not going to compensate us for their mistake or fix the problem as promised at the start- "to our satisfaction".
Our biggest issue with this company is the miscommunication and lies the company tells you. There is serious misrepresentation at the sales level to the customer. Customer service is HORRIBLE and that is
"What seems to have been left out of this rather lengthy commentary - we were hired to install siding, and never agreed verbally or by contract to totally rebuild this customer's home. We were prepared to work as scheduled, but were not informed of the countless other contractors that would be on-site, often working in the same areas of the home, many that we could not communicate with due to a language barrier. A project that could have easily been completed in a very few days took over a week - truly not by our choice, and never by prior agreement. Our lead installer, Tank Epperson, has over 20-years of remodeling experience, but is over-qualified and far too costly to have dedicated to basic wood repair. Tank works out of our Mobile, AL office, and was on-site to move this project along faster - and was not on-site to construct a new home, or to assist other contractors hired by the homeowner. We could have removed our debris in a few pick-up truck loads, yet paid for a 30-yard dumpster to be moved to the site. Our dumpster was totally filled with debris from other work being done on-site - by other contractors. It was indeed disappointing to have dedicated so much time and effort, expend hundreds of dollars over what we had been contracted to do, only to have an unhappy customer when we clearly did not agree to the level of construction required to rebuild an entirely new home."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.