Eagle Plumbing Repairs & Drain Cleaning
About us
Eagle Plumbing always provides up front pricing and estimates so you know exactly what you're getting with our service. Our technicians are prompt, and they'll treat you with a professional attitude, with the latest technology and plumbing tools, as well as the best materials to do your job right. We even offer both senior citizen and military discounts, and we can also help with any insurance claims you need to make. Licensed Master Plumber LMP#681.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Commercial Plumbing, Drain Cleaning, Full Service Plumbing, Residential Plumbing, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.624 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 8% | ||
| 0% | ||
| 17% | ||
| 21% |
Showing 1-24 of 24 reviews
Tracy S.
Jun 2024
Another job completed by Eagle Plumbing!
Carole D.
Apr 2022
They were fine. It was great.
Jonathan N.
Jun 2020
Awful!!! I told Michael that $775 seemed high to snake the main line. I was told there was a $65 diagnosis fee. He told me he would call me in 20 minutes. I thought the next 20 minutes would be his diagnosis time. When I called him in twenty minutes to tell him his price is three times the going rate. He said he is finished and we could handle it in a legal manner. My tenants paid him because they thought I would reimburse them. He knew it was a tenant and Landlord situation. They were the first to arrive which is nice. But unless you want to potentially pay an extra $525 for the same service two other companies quoted me on. I would call copperhead plumbing or c and d plumbing. Guillory plumbing or hotard plumbing. The owner said he would get back with me but didn’t. I left a couple messages to speak to owner to no avail
Pauline J.
Feb 2019
Everything explained in the contract was done. After the job was completed the owner and general manager came to my home to ensure everything was done. I appreciated their professionalism.
Linda S.
Feb 2018
Charged $475 to clean out sewerage line. Two days later, same problem. Toilet did not flush. Technician returned to unstop toilet. When asked why in 2 days toilet stopped up again, he replied "you have 30 day guarantee". Over time continued problems. Now out of 30 day guarantee, we have exact same problem. Toilet totally stopped up and lost $500. Obviously did not solve the problem.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thanks for the feedback Mrs. [Member Name Removed] can you give our office a call and ask to speak to a manager. I'll look into it and see about getting a technician out there. I apologize for any inconvenience."
Peggy Y.
Aug 2017
Great service!
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you Mrs. [Member Name Removed] for your feedback, WE really appreciate it. We are always happy to know that our customers are happy with the service that we provide."
Brian C.
Jun 2017
Eagle was called and within 1 hour they were at our home cleaning out the clog on a Sunday. They were very professional and knowledgeable, even did work they saw that was not part of the AC clog. The technician was in and out of our place in an hour. I thought the price was reasonable for coming to our rescue on Father's Day! Will definitely recommend them and use them again.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you Mr. Condone for your feedback. We're always happy to hear that we have another satisfied customer. Please give us a call for any future plumbing install or repair needs."
Frederick E.
Jun 2017
Excellent work
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you for the feedback Mr.[Member Name Removed], we're always happy to know when we've met or exceeded our customer's expectations. Thanks, Management"
Frank C.
Jun 2017
Very expensive. Always late and sent one person to do a three person job. This guy literally spent 11 hours at my house. Then supposedly found another belly. I was told if I dug it out it would be cheaper. I could dig enough to expose pipes and they basically told me they would charge a thousand dollars to finish digging what I started and walked off the job. Pitiful will not complete the job and will never use again.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thanks for your response Mr. [Member Name Removed], we're sorry that you're unhappy with the service you received because we've tried really hard to make your service experience pleasant. This is simply not true sir! Our company is know for it's punctuality and if we're not at a customer's house at the promised time it's because we're servicing earlier appointments. We did not walk off the job sir, your job started as a 10 ft. dig job which we have pictures to prove it. Our plumber informed you every step of the way, you understood that your plumbing was bad and our plumber was at your house for 11 hours because he stayed as long as he could to get the job completed which turned into him digging your sewer line up an additional 40 ft. which was a total of 50 ft. We also sent our service manager over to your house to check out the job and noticed that you started digging your line up in order for you to save money which you yourself decided to do at that point in time our company offered you a price for labor and material to install the new plumbing which you've apparently declined. The price we quoted you for the work you received was very reasonable, you can find this out by contacting our competitors."
Randy O.
Apr 2017
$107.00 “Service Charge” … Essentially travel time from NOLA to Thibodaux. I was told about this fee straight up and accepted the cost. Punctuality: Appointment time 8:00 a.m. … Arrival time 10:15 a.m. Decided to call Eagle, instead of local plumbers, because local plumbers are notoriously difficult to get to come out, especially for smaller jobs like cleaning out a main line, descending from a kitchen faucet / garbage disposal. Mobile coupon $50.00 off for job of $250.00 or more job. Job cost $295.00 / less $50.00 coupon = $245.00 Jamard Jones, Tech. Extraordinarily nice man. Very pleasant and professional. Respected my property, which is of utmost importance to me. Quickly and efficiently handled the job. Resolved the issue in less than 30 minutes. Gave me tips on preventive maintenance to avoid recurrence of issue. I had scheduled the work prior to reading the reviews here, and was very concerned that I had made a mistake and was going to get taken. Very gladly, I must report that, except for the punctuality issue, I have to rate all other service aspects with a grade of "A". And, to be fair, Eagle did send someone out the very next day after I called. In fact, they would have even come out the same day, had I been able to accommodate that within my schedule.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you for calling us to be of service, Mr. [Member Name Removed]. Your business is appreciated and we are grateful for your patronage and comments."
Elisa G.
Apr 2017
Professional, great work. They got this office building up and running in a short period of time. Well worth the cost.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Mrs. [Member Name Removed], thank you for taking the time out to rate the service that you've received from our company. We're happy to hear that your experience met the quality that we strive to provide."
George B.
Feb 2017
Fast, clean at a good price
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you Mr. [Member Name Removed] for your feedback and we're happy to have met your service expectation."
John M.
Feb 2017
TO START I HAD THE FAUCET I WANTED REPLACED. I WENT OUT AND PURCHSED IT BEFOR THE TECH CAME TO INSTALL . THE TECK ARRIVED AND FINISHED THE JOB IN LESS THAN 30MINUTES. WHEN HE TOLD ME THE PRICE, I ALMOST FELL OVER. HE WANTED $400.00 FOR THIS SIMPLE JOB. I OBJECTED AND HE CALLED THE OFFICE AND THEY WANTED $250 WHICH I STILL OBJECTED TO AND REMINDED HIM THAT HE WAS ONLY ON THE JOB FOR 20 MINUTES. I CALLED THE OFFICE , SPOKE TO CLAUDIA IN OFFICE AND EXPRESSED MY CONCERNS AND SHE SADI SHE WOUJLD TALK TO SUPERVISOR WHO WOULD CALL ME BACK. THE SUPERVISOR DID NOT CALL ME BACK BUT CALLED HIS TECH AND TOLD HIM THAT THE FINAL PRICE WAS 225.00 AND RELUCTANCY I PAID. A FAIR PRICE IN MY OPINION WOUD BE NO HIGHER THAN 150/174 DOLLARS. PLIEASE BE WARNED.... DO NOT AND I REPEAT DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE OVERCHARED AND MESSED OVER. I BELIEVE IN PAYING A FAIR PRICE FOR SERVICES RENDERED BUT DO WANT TO BE TAKEN ADVANTAGE OF. I HAVE USED OTHER PLUMBERS IN THE PAST WHO DID A BIGGER AND LONGER JOB THAN THIS ONE WAS AND THE COST WAS NO WHERE NEAR WHAT THIS COMPANY WANTED ME TO PAY WHICH AT FIRST WAS $400.OO. OVERPRICING AND OVERRATED ON THEIR SITE. JOHN J. MARCHESE, KENNER,LA 70065
Response from Eagle Plumbing Repairs & Drain Cleaning
"Mr. and Mrs. [Member Name Removed] thank you for your feedback. We will use your feedback to see where we may have went wrong. We pride ourselves in giving all of our customers up-front pricing so that an informed decision can be made. Thanks again, have a great day."
Rhonda P.
Sep 2016
Within 6 months it was backed up again and charged me $325
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thanks for your feedback Mrs. [Member Name Removed], we sent pictures to you all verifying that the line was clogged from your tenant flushing wipes and female products down the sewer line. If you have any questions please give us a call."
Marjorie R.
May 2016
Called on a Sunday with hot water heater problems. Charles called me back and I explained my problem. He said Vincent would be out shortly and he was. Told me what it would cost to replace and install and take care of the problem completely. Since it was a Sunday I wanted to save the emergency charge for the replacement and so I scheduled the replacement with Vincent for Monday. A couple hours later he Vincent returned and said they could do it today for the same price and he had the heater all ready with him. Couple of hours later I had a new heater installed completely and an hour later the water is hot. They were very professional and both Vincent and James were very nice guys and a pleasure to do business with. I would recommend them and will call them again with future plumbing needs.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you very much Mrs. [Member Name Removed] for your feedback and we were happy to provide quick professional service with getting your water heater back up and running."
Francis B.
Oct 2015
They installed a new water heater. After they replaced the water heater, we had no hot water the next day. Another service man came out and checked stating it was an electrical problem. The service man from Eagle initially did an inspection and informed us we need to replace the water heater. The next day I called them back and informed Eagle we did not have hot water. They came on the 10th, we called the next day on the 11th and two different guys came out and said the heater wasn't working because of an electrical issue. My problem was that Eagle never checked the electric. Eagle offered to send an electrician to resolve the issue at their expense if I were to resume payment on the check. They weren't willing to do this unless I paid them first.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Mr. [Member Name Removed] As stated in the previous conversation the plumber checked the electricity and discovered the water heater needed replacing. After the water heater was replaced it was discovered that the prong from your electrical cord for the water heater broke off in to the wall. I'm sorry that you are still upset even after our office did everything to make things right and also to make sure the issue was resolved. We're not electricians so we provided an licensed electrician and footed the bill although it was an electrical issue. We could not provide an electrician after you stopped payment on the check you provided, that was unfair especially considering we already purchased all the parts and materials. If you're still unsatisfied you can contact our office. Thanks, Management"
Craig J.
Aug 2015
The technician was able to back his truck to within 10' of the line on a concrete driveway. A faucet was 20' away. It took an hour from start to finish. Half of that time was spent unloading and loading hoses. This job was within a few blocks of their office. I was charged $780 for the service.
This was the most minimal of all plumbing tasks and required no parts. I own a service company and I expected an hour visit to be in the $150-250 range...$350 tops. This was so far over the top that I cannot recommend this company to one of my customers and would suggest you ask for pricing before you ever let them do a job for you.
I'm embarassed that as the owner of a service company I was "taken" by this company. All I can do is to caution you so you don't have the same experience.
Update: For some reason, Eagle thinks that complaining about their pricing is "unethical and unprofessional". I'd like to think that charging what amounts to $975 an hour is not only unethical but immoral.
Someone with Eagle responded that "our technician offered to cable and jet the line out and explained the process and gave you upfront pricing for the any service we provide so all of our customers can make an informed decision" The technician did not quote a price before he began the work. I told him that if approached $500 we would have a problem. He shrugged, grinned and started working. If he had quoted $780 I would have declined the repair.
I never asked the technician for a lower price. I told him that the price was outrageous, wrote a check and asked him to please leave our property. The next day their office offered $150 discount which would have make our bill $630 which was still outrageous for 48 minutes of work (based on the video from the time the truck stopped until it pulled off.)
Please be wary of this company.
This was the most minimal of all plumbing tasks and required no parts. I own a service company and I expected an hour visit to be in the $150-250 range...$350 tops. This was so far over the top that I cannot recommend this company to one of my customers and would suggest you ask for pricing before you ever let them do a job for you.
I'm embarassed that as the owner of a service company I was "taken" by this company. All I can do is to caution you so you don't have the same experience.
Update: For some reason, Eagle thinks that complaining about their pricing is "unethical and unprofessional". I'd like to think that charging what amounts to $975 an hour is not only unethical but immoral.
Someone with Eagle responded that "our technician offered to cable and jet the line out and explained the process and gave you upfront pricing for the any service we provide so all of our customers can make an informed decision" The technician did not quote a price before he began the work. I told him that if approached $500 we would have a problem. He shrugged, grinned and started working. If he had quoted $780 I would have declined the repair.
I never asked the technician for a lower price. I told him that the price was outrageous, wrote a check and asked him to please leave our property. The next day their office offered $150 discount which would have make our bill $630 which was still outrageous for 48 minutes of work (based on the video from the time the truck stopped until it pulled off.)
Please be wary of this company.
Response from Eagle Plumbing Repairs & Drain Cleaning
"Mr. [Member name removed] to my surprise I've noticed that after I've tried to resolve your concern you've copied and pasted the same review of our company on multiple sites over the web which is very unethical and unprofessional which I'm sure you understand especially since you own Surgi's A/C and Heating I've responded to the initial review on Google My Business, but yet you've continued to try to damage my reputation. On the initial call out you requested for our company to come and flush out a drain in your loading bay area with our jet equipment that had standing water in it that we later found out that Code Enforcement were willing to fine you for, our technician offered to cable and jet the line out and explained the process and gave you upfront pricing for the any service we provide so all of our customers can make an informed decision. You proceeded to allow our technician to do the work, he resolved your issue and got code enforcement off your back and only after your problem was resolved you complained and told him that you felt like you should only pay a certain amount for the services and if we did not give you a lower price for the services that the owner is going to wish he had done so when you were finished with him. Our office called you the next day to address your concern and also offered you a discount, but your response was that you felt like you should only pay a certain amount. Below is a copy of the response from the google review for your viewing. Goolgle review.... Had a gravel and mud blockage in a 3" storm drain. A technician snaked it out and cleared the blockage. The technician was able to back his truck to within 10' of the line on a concrete driveway. A faucet was 20' away. It took an hour from start to finish. Half of that time was spent unloading and loading hoses. This job was within a few blocks of their office. I was charged $780 for the service. This was the most minimal of all plumbing tasks and required no parts. I own a service company and I expected an hour visit to be in the $150-250 range...$350 tops. This was so far over the top that I cannot recommend this company to one of my customers and would suggest you ask for pricing before you ever let them do a job for you. I'm embarassed that as the owner of a service company I was "taken" by this company. All I can do is to caution you so you don't have the same experience. Response from the ownerin the last weekMr. *********, I'm sorry that you've had an unpleasant experience especially due to our company striving to exceed our customers expectations. Our company makes sure that our technicians gives up-front pricing along with a signature from all customers making sure that they understand the job scope. If you would like to further discuss your experience please give our company a call. Management"
Paul G.
Jun 2014
Responded within an hour of the phone call to assess the problem, had to leave to pick up a like model (same brand and capacity) of hot water heater, and had everything wrapped up in a couple of hours.
Tom V.
Mar 2014
The technician (Charles) arrived in a reason able time. My sink line was clogged. He ran the line with a the drain snake and cleared the clog. The cost was a bit high ... $185.00. He found a leak under my sink caused by a broken plastic fitting. He replaced the fitting for an additional $35. The service was done quickly.
Jessica C.
Mar 2013
They had installed a new part, which had snapped snapped days after their work. They said they would come back to replace at no charge. When they came back to replace the part, I was not home and they charged my husband $100 for the work. When I called them back about it, they said it was a different part needed to be repaired, which is not what I was initially told. They were very rude over the phone, made no effort to resolve the problem and hung up on me.
Joseph T.
Mar 2013
They called to let me know they were running late, and did show up when they said they would. They are not uniformed and in all likelihood are not long term employees. Likable and trustworthy. I did have to talk them down on price and clean up after them. The other plumbers on the list, who had a very high numerical survey ratings, were too busy for same day service. Overall, I recommend them for your job, but as with any contractor, ask questions and keep them on their toes
Response from Eagle Plumbing Repairs & Drain Cleaning
"Thank you Customer for your review in response to the service that you recieved from our company. Although, we pride ourselves in great customer service we will not know about any level of dissatisfaction unless our customers contact us about their experience. After checking our data base we did not see your name or address. Can you give management a call @504-265-9922 so we can get more details about your service."
Angela W.
Feb 2013
Was here less than an hour. Cleaned up and was out very fast.
Kathleen B.
Dec 2012
It was too dark to do the repair, so they turned off the water at the meter, came out the next morning and had us up and running in no time. Very grateful to Eagle.
Kevin B.
Nov 2012
The service is excellent. They came on time, replaced the toilet and cleaned up. They went above their duty and even hauled the old toilet away.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Eagle Plumbing Repairs & Drain Cleaning is currently rated 3.6 overall out of 5.
Eagle Plumbing Repairs & Drain Cleaning accepts the following forms of payment: CreditCard
No, Eagle Plumbing Repairs & Drain Cleaning does not offer free project estimates.
No, Eagle Plumbing Repairs & Drain Cleaning does not offer eco-friendly accreditations.
No, Eagle Plumbing Repairs & Drain Cleaning does not offer a senior discount.
Yes, Eagle Plumbing Repairs & Drain Cleaning offers emergency services.
No, Eagle Plumbing Repairs & Drain Cleaning does not offer warranties.