AUTO SPA LLC

We telephoned and spoke with Amy, the manager, on Friday and she recommended that we bring in the vans the next day which was to be far less rainy than Friday was and she was correct.  Saturday morning was a great morning.  We brought both vans in the early morning, about 9 AM.  Amy was not working that day, but we were there and had them do the work for us.
We were careful to have the Saturday morning manager to look over the vans, which we had completely cleaned out with nothing in the way of the carpet cleaning.  We pointed out the carpeting in the rear of the van and indicated that area needed thoroughly cleaning, extracted, and vacuumed as well as the carpeting on the floor of the vans.  She manager understood and said that was part of the carpeting of the vans and that was included in the job.
Around noon we received a telephone call to pick up our completed vans.  Both my husband and I took off time from our work and drove to the location of Auto Spa on MLK Jr. Boulevard.  When we arrived our vans were parked in the pick up area and we opened the doors and hatches and immediately saw the entire carpeting in the rear of the vans not cleaned, not extracted, not vacuumed.  We also saw small bits of debris between the front console and front passenger seat which was there when we brought in the vans that morning.  We showed the Saturday manager this defects in the cleaning of our two vans.  She let us know that the rear carpeting would be cleaned and the vans would be re-vacuumed and that she would telephone us when the work was complete.  We returned to work, not having our vans, having to share a ride of a third vehicle, which was not convenient.
Three hours later, we had not heard from the manager so we telephoned.  We were told the vans were ready for us to pick up.  Once again, we stopped our work, carpooled again, and traveled to this location of Auto Spa.  Upon immediate inspection, we noticed the rear carpeting was cleaned this time but the debris between the front seats remained.  We did not make an issue of that because we needed our vans since both had been at Auto Spa since early morning.
Upon paying for the cleaning of both vans, I asked the Saturday manager if she would give us a discount for the delay and extra trip we had to make and that inconvenience.  She said she not allowed to give discounts.
We took the vans home and vacuumed the van with the debris between seats and cleaned that ourselves after paying Auto Spa to do it and they did not do it twice.  In answer to anyone who asks us if we will return to Auto Spa on MLK Jr. Boulevard for our auto servicing and cleaning in the future, we will echo the Saturday manager--"we are not allowed to do that."

unknown

excellent wash at excellent price

See above