Express Heating & Air Conditioning Services

American Home Shield sent out Express Heating and Air. Mike was nice and gave an assessment of our furnace which was very old and needing to be replaced. Speaking with AHS and thankfully asking the right questions revealed that I was being double charged for "AC & Furnace". The transition and the plenum are essentially being done at the same time, but I was line itemed for everything and it was run in 2 separate transactions. AHS covered $1690 and then my part not covered was $3860. They even were charging me $75 for an extension ladder. The consultant at AHS told me she had never seen a vent pipe over $500 anywhere and I was charged $973 and I am in a typical size home. Decided to go with another company after comparing costs.....It will cost me $3588 total and half of that is covered by my warranty.

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They came right when scheduled, quickly diagnosed the issue (bad capacitor), and fixed it using a part they had in their van.

Called service from out of state on a rental property.  New tenant accidentally turned off master power switch.  Easy fix, but too hard to explain over the phone to the tenant.  Reliable service.

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It took 2 tries to get the problem solved.  The first trip the tech said the problem was the gas flex hose vibrating against the case.  I was doubtful because I had already checked that, but he showed me and the rattle stopped when he held the gas line.  He strapped the gas line down and put padding around the hose where it enters the case.
Unfortunately, 2 days later I was hearing the noise again.  I checked the gas line and it was definitely not the problem, so I called them again.  The tech came back first thing the next AM and spent about 30 minutes isolating the vibration.  It was the burner assembly for the furnace.  He tightened the screws firmly and solved the problem.  It was a tough problem to track down.
There was no charge for the second trip.

Came home on Wed to find AC not cooling house. Called home warranty company (American Home Shield) for service. According to AHS the repair notice was sent to Express at approx. 3:30 p.m.  I heard nothing from them that day. Thursday morning I called Express around 10 a.m. to ask about scheduling.  I was told that scheduling is only done in the afternoon between noon and 3 p.m. and that someone would call me at the end of scheduling time.  I did receive a call to set up repair service for the following day between 1 and 5 p.m. I guess we were lucky to get an appointment for Friday. 

Service tech was great, diagnosed the problem and completed work within 30 minutes. That's the only A rating they deserve.

The company's scheduling policy is horrible.  I can't believe a company has a scheduling office that only operates a few hours a day and stays in business.  It was hinted around to me that since it was a referral from AHS the call didn't get top priority.  I'm guessing that's because they can't come in and charge me a fortune for things I really didn't need.  We ended up having to board our animals and rent a hotel room the 2nd night because of the extreme heat.  I'm glad we could afford to do so.

I would never call this company directly for any work.  Too many companies in the area guarantee same or next day service.

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This was set up through American home shield. It was good service and quick work. It was difficult to schedule though. They don't do appointments in advance so if you work 8-5 and can't take off on short notice then it can be inconvenient. Overall I'm happy though- my house is cool now and that's all I wanted. The price listed is cost to me. It doesn't include what American home shield paid.

I was very pleased with the service.  The tech went above and beyond

Came to my home during stated time. Explained all details of what the repair(s) would entail. Well groomed, professional technician. Has come to both of my properties and would highly recommend this problem. I've never had to call back.

Both in July and August, the technician immediately tried to sell a high end unit to replace the one we had which is ten years old. He repeatedly stated that the present unit was under sized for the house. Ironically he gave us an estimate on a replacement unit of the same size. He stated that the concrete adjacent to the equipment under the house would have to be removed and replaced in order to install the new equipment  under the house. He reported to American Home Shiled that the unit was undersize after each visit.   American Home Shield sent out a second A/C company for a second opinion.  The information reported back to them was completely opposite of that of Express A/C. After ten days without A/C we finally received a "buy-out" from American Home Shield as an alternative instead of them sending Express out to repair the problem. When we purchased the house two years ago, we had a home inspection done. The A/C and furnace was noted to be adequate and functioning. The company that American Home Shield sent out for a second opinion also found the equipment to be of adequate size. The company that we hired to replace our present equipment have not found it necessary to remove and replace concrete as recommended by Express.
In short, we have no confidence in the integrity of Express Heating and A/C and absolutely would not use their services or recommend them to anyone.
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Arrived home on 09/03/2013 to find a/c was off.  After checking thermostat (which wasn't working) and all house breakers (which were working), I contacted AHS, who in turn contacted Express.  The dispatcher from Express called and scheduled the appointment for 09/05/2013.  The technician arrived within a half hour of the beginning of the three hour window for the appointment and quickly replaced the motor wire.  When the tech asked me to set the thermostat, the unit started up immediately and began to cool quickly.  Extremely pleased with service.

Give a window of time, came during the window, did the job, very happy

GREAT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was not too satisfied with their service.  They did not follow up.  What I disliked about this company is that they said that I could call them if I had any problems within 60 days of their first visit and that I did not have to pay any additional fee.  So, I called them and they did not follow-up.  Then I had to contact American Shield and, of course, I was not charged another $60 since somebody else came out instead of the Express Heating & Air Conditioning Services.  They came within a day or so I called the warranty service provider so they had good response.

They were sent out by one of my warranty company, so I have dealt with them a few times. They are good, but just a little pricey. The last bid they gave me for a job, I got like two other bids and ended up going with someone else, but theirs is usually thorough but a little on the high side, but not the highest. They left me a bid for work that needed to be done and they gave me a thorough write up with that but I ended up asking someone else to do all of that for a much reasonable price. The initial job was the evaporative coil. I would like them to be a little more detailed about their work, kind of be a little more informative with the customers. Unless a warranty is included or something to discount that price, that is the only way I would really use them. As far as the quality, they normally get it going but like I said they need to be a little more detailed with their customers for the customer to make a decision as to whether or not they want something done.  I would probably use them as the last company, but I do not see any reason why anybody should not use them, they are great.

I really enjoyed their service.  I didn’t enjoy the service from the company that came before them since they didn’t do anything.  Express Heating & Air Conditioning went out there and cleaned everything.  They saw where I needed parts; so they ordered the parts, came and put them in.  It was great and the person who came was great as well.  I have the home owner’s insurance; so I paid only one deductible.  I would definitely use them again.

Express was good. They came out when they said they would and did what they said they were going to.

My experience with them was pretty good. He was pretty prompt in getting back. He was very quick and very efficient.

They did a good job. They also did a couple of extra things. It took them a couple of days to come out because I think they were a bit busy. They had showed up when they said they would.