Ron-Del Floor Service Inc
About us
Ron-Del flooring is a locally family owned business serving the Metro New Orleans area since 1959. We are fully insured with FULL workers comp and general liability insurance. we have a crew that can handle any size job. 85% of our employees have been with us for over 20 years. We offer FREE Estimates.
Business highlights
Services we offer
Wood floor repairs, carpet installation & laminate installation., dust reduction available, including staining and pickling, low odor water base finishes available, sanding & refinishing, tile installation, vinyl installation, wood flooring installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
14% | ||
0% | ||
0% | ||
3% |
The installation near the fireplace was initially very ragged and was eventually fixed to the original plan; in fact, in this case the finished product was good, however, the initial attempt was far from professional and not in accordance with the team leader's direction---leading to questions about their capabilities.. When I ask the tile installer why they didn't backbutter the tiles to get a flatter installation, he asked "what is that?" Then when I told him what backbuttering was he said that would take too long. He did not do minimum to check the flatness of the installation, like laying a board over the tiles--nor did his supereviosr check.... The good: the grout lines are good., the moulding replacement was well done, initially.
However, when I called to discuss a .5 inch offset where the tile meets a carpeted area though; they acted surprised and questioned whether this was really true--- I double-checked it was off by .5 inch--leaving an uneven look that a professional would not do. It made me think: what standard do they have and what things may I have missed? Unfortunately, the replacement tile was set with more than 2 credit cards thickness of lippage and had to be replaced a third time.
After much discussion with the owner and several visits about large areas with lippage and adhesion problems, he did replace the entire job with a new installation. However, there is still more lippage on this job than many others I have seen and more adhesion problems. His team returned after I complained to fix about a half dozen loose tiles on the 2nd installation. Also, this was an emotional hardship on my family as the work and rework took many weeks. My sister-in-law had a similar size job completed recently in her home by another contractor and did not have any of these issues.
Update: I waited several months to submit this to see how the job held up. Just as I feared, some sections of hollow tile have become more hollow sounding--they actually rattle when you walk on them with your bare feet. Also, I have found other areas--damaged walls (small holes), carpet not attached in threshold, and broken moulding where they repaired their mistakes. I don't understand why this company has had such a hard time meeting basic industry standards of flatness and adhesion--even on second and third tries. While the owner has explanations of why certain procedures were not used--like back buttering--he still had an obligation to meet industry standards for lippage and adhesion. He failed to do that in a way I would say was acceptable. I would steer clear of them. I am still very dissatisfied with their work.
"Thank you very much for your comments, We are always pleased to hear that our customers are satisfied with our end product. Please contact us anytime, if you have any questions about your floor or any maintenance questions. Once again, thank you for your business."
"Thank you for your feedback... We really enjoyed working with you, We appreciate your business. Contact us anytime if you have any general or maintenance questions. Thanks Again."
"Patch and blend jobs are generally the toughest, We are pleased you were satisfied with the end result. Thank you for your business. Contact us anytime... Thank You"
"Thank you for taking the time to post your review. We really appreciate it. We are happy that you are satisfied with the finished product. It was a pleasure working with you."
"Thank You for your review. We appreciate your business."
"Thank you so much for posting a review of our work. We really appreciate your business."
"Thank you for taking the time to post a review. We appreciate your business and are glad you are happy with our service and the final product. We hope we can work with you again in the future."
My only gripe was not being more certain of the times the crew would show up. At first the men would arrive Wednesday morning, then after lunch, then the next day. The actual start time was Thursday at 1:00. Since they could not finish on Thursday, the first coat of polyurethane was not laid until Friday with the second coat on Monday. During this time I had to reschedule activities, take my arthritic dog out over an unfamiliar set of steps, and sleep on the couch for days longer than I anticipated.
"Hi (deleted member name)... Thank You so much for your feedback, It was a pleasure working with you again.and we really appreciate your continued support. Sorry about the hiccup in the schedule, sometimes in contracting there are unforeseen events that effect it. But as you can see by other feedback that we have received this rarely happens and we do work hard for this not to.occur. We are glad that you are pleased with the work and end result. please fell free to contact us in the future with any maintenance questions or for any additional flooring work you might need. One again Thank You.for your business."
After it was finished, the owner came by to check up on the work and when we indicated the floors weren't quite the right color he immediately did one more coat with a stain which matched the hall wood perfectly.
Price was reasonable, service was fast and polite. Everyone seemed to be very knowledgable. Very happy with the work.
"Thank you so much for your response to our work. We appreciate your business and support."
"Thank you so much for your response to our work. We appreciate your continued support."
"Thank You for your feedback.. We value it. Responding to your comments, first , we are located approx 1 1/4 hours from your home, we don't work in Houma very much and are not as familiar with the area, so yes we were running a little late on the first day. So no excuses there, we should have compensated for that a little better. Now as far as the dust factor goes, It has been my experience that customers opinions vary greatly on what is a lot of dust and what is not. Some customers think that any dust left over is a lot and some customers think that a lot of dust is only if everything is covered a 1/4" thick with it. We do try to clean up the area as well as possible but it will never be white glove clean when we finish. It is the nature of that type of work. I hope this is a helpful explanation to you as well as other customers who may read this post that may be thinking about a having a sand & finish job performed in their home. We are very pleased that you were happy with the end result of the refinishing job. Always feel free to contact us with any maintenance or other questions you may have. Thank you again for your business. It was a pleasure working with you. Ron-Del Floors"
"Thank You for your feedback on our work. We are pleased you are happy with the end result.and appreciate your business and support of our company. It was a pleasure working with you. Feel free to contact us anytime."
"Thank You for your feedback and continued support."
"We thank you for your business and support. We are pleased you are happy with the finished product and our service."
very busy, because the quality of work was awesome. It was well worth
the wait. Would definitely use these guys again. Used one of those Big
Deal Coupons and it was a great value.
"Thank you for your great comments regarding our service and workmanship. We value your feedback and business and we appreciate your continued support of our company. Thank you.... Ron-Del Floors"
"Thank You for your response to our flooring services we performed for you. It was a pleasure to work with you again and we thank you for your continued support. Thank You ... Ron-Del Floors"
"Thank you for the feedback of the flooring work we performed for you. It was a pleasure to work for you and we really appreciate your support of our company. ."
"As you know, we have worked for you several times over the years. we really appreciate your continued support of our company and we are very pleased you have been happy with the results our work each and every time... Thank you again.. Ron-Del Floors"
"Thank you so much for taking the time to post your comments. We really appreciate your continued support over the years.. Thank You... Ron-Del Floors"
Licensing
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