Ron-Del Floor Service Inc
About us
Ron-Del flooring is a locally family owned business serving the Metro New Orleans area since 1959. We are fully insured with FULL workers comp and general liability insurance. we have a crew that can handle any size job. 85% of our employees have been with us for over 20 years. We offer FREE Estimates.
Business highlights
66 years of experience
Services we offer
Wood floor repairs, carpet installation & laminate installation., dust reduction available, including staining and pickling, low odor water base finishes available, sanding & refinishing, tile installation, vinyl installation, wood flooring installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.729 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 29 reviews
Joe C.
Oct 2020
Excellent. High quality craftsmanship, courteous and efficient crews, reliable and responsive management.
Henry C.
Jan 2017
They were awesome! The job looks great and I am very happy with everything they did. They were not the cheapest but worth the money. These people know what they are doing.
Melissa O.
Nov 2015
unknown
Thomas P.
Mar 2015
I wanted them to succeed. The workers and team leader were usually pleasant and friendly. The office salesperson was very helpful. My biggest concern is that they performed little quality control and assurance of their own work that I could see. They relied on me to bring up issues like loose tiles, misaligned tiles, missing thinset (hollow sounding tiles), missing grout, thinset showing through the grout,and tiles more than one credit card thickness from being flat (the latter of which they would not fix, saying it was not part of this type installation). This made me quite nervous during the installation and is the reason I rate their professionalism low. In my first and only major do-it-yourself tile job I did 12 years ago these are things I would have checked and doubled-checked even as a first-time amateur.
The installation near the fireplace was initially very ragged and was eventually fixed to the original plan; in fact, in this case the finished product was good, however, the initial attempt was far from professional and not in accordance with the team leader's direction---leading to questions about their capabilities.. When I ask the tile installer why they didn't backbutter the tiles to get a flatter installation, he asked "what is that?" Then when I told him what backbuttering was he said that would take too long. He did not do minimum to check the flatness of the installation, like laying a board over the tiles--nor did his supereviosr check.... The good: the grout lines are good., the moulding replacement was well done, initially.
However, when I called to discuss a .5 inch offset where the tile meets a carpeted area though; they acted surprised and questioned whether this was really true--- I double-checked it was off by .5 inch--leaving an uneven look that a professional would not do. It made me think: what standard do they have and what things may I have missed? Unfortunately, the replacement tile was set with more than 2 credit cards thickness of lippage and had to be replaced a third time.
After much discussion with the owner and several visits about large areas with lippage and adhesion problems, he did replace the entire job with a new installation. However, there is still more lippage on this job than many others I have seen and more adhesion problems. His team returned after I complained to fix about a half dozen loose tiles on the 2nd installation. Also, this was an emotional hardship on my family as the work and rework took many weeks. My sister-in-law had a similar size job completed recently in her home by another contractor and did not have any of these issues.
Update: I waited several months to submit this to see how the job held up. Just as I feared, some sections of hollow tile have become more hollow sounding--they actually rattle when you walk on them with your bare feet. Also, I have found other areas--damaged walls (small holes), carpet not attached in threshold, and broken moulding where they repaired their mistakes. I don't understand why this company has had such a hard time meeting basic industry standards of flatness and adhesion--even on second and third tries. While the owner has explanations of why certain procedures were not used--like back buttering--he still had an obligation to meet industry standards for lippage and adhesion. He failed to do that in a way I would say was acceptable. I would steer clear of them. I am still very dissatisfied with their work.
The installation near the fireplace was initially very ragged and was eventually fixed to the original plan; in fact, in this case the finished product was good, however, the initial attempt was far from professional and not in accordance with the team leader's direction---leading to questions about their capabilities.. When I ask the tile installer why they didn't backbutter the tiles to get a flatter installation, he asked "what is that?" Then when I told him what backbuttering was he said that would take too long. He did not do minimum to check the flatness of the installation, like laying a board over the tiles--nor did his supereviosr check.... The good: the grout lines are good., the moulding replacement was well done, initially.
However, when I called to discuss a .5 inch offset where the tile meets a carpeted area though; they acted surprised and questioned whether this was really true--- I double-checked it was off by .5 inch--leaving an uneven look that a professional would not do. It made me think: what standard do they have and what things may I have missed? Unfortunately, the replacement tile was set with more than 2 credit cards thickness of lippage and had to be replaced a third time.
After much discussion with the owner and several visits about large areas with lippage and adhesion problems, he did replace the entire job with a new installation. However, there is still more lippage on this job than many others I have seen and more adhesion problems. His team returned after I complained to fix about a half dozen loose tiles on the 2nd installation. Also, this was an emotional hardship on my family as the work and rework took many weeks. My sister-in-law had a similar size job completed recently in her home by another contractor and did not have any of these issues.
Update: I waited several months to submit this to see how the job held up. Just as I feared, some sections of hollow tile have become more hollow sounding--they actually rattle when you walk on them with your bare feet. Also, I have found other areas--damaged walls (small holes), carpet not attached in threshold, and broken moulding where they repaired their mistakes. I don't understand why this company has had such a hard time meeting basic industry standards of flatness and adhesion--even on second and third tries. While the owner has explanations of why certain procedures were not used--like back buttering--he still had an obligation to meet industry standards for lippage and adhesion. He failed to do that in a way I would say was acceptable. I would steer clear of them. I am still very dissatisfied with their work.
CS M.
Feb 2015
unknown
James B.
May 2014
They did a great job.
Response from Ron-Del Floor Service Inc
"Thank you very much for your comments, We are always pleased to hear that our customers are satisfied with our end product. Please contact us anytime, if you have any questions about your floor or any maintenance questions. Once again, thank you for your business."
Dar D.
May 2014
They did a "B+" service. They kept sending me a rookie guy out here and he's knocking at everything and I had to keep him out.
Heather S.
Dec 2013
My floors look gorgeous! Ron-Del were fantastic to work with, they were professional, courteous and left my over 100 year old floors looking amazing! They were higher than other quotes, but worth it! Highly recommend.
Response from Ron-Del Floor Service Inc
"Thank you for your feedback... We really enjoyed working with you, We appreciate your business. Contact us anytime if you have any general or maintenance questions. Thanks Again."
MARY F.
Nov 2013
f
Response from Ron-Del Floor Service Inc
"Patch and blend jobs are generally the toughest, We are pleased you were satisfied with the end result. Thank you for your business. Contact us anytime... Thank You"
Peaches A.
Oct 2013
They were an excellent company and they did an excellent job. I felt very comfortable with the gentleman that came to give me the quote. He wasn't the highest and he wasn't the lowest, but I felt very comfortable with him and once his staff came in, they worked. They didn't sit there and talk and mess around. They were done faster than I thought they would be. I did have one little problem and I called them back. He came and fixed it two days later. It was about a month or so later that a border started to come off. He came and glued it and it was no problem at all, not even a question about it. I would use him again. I think he was a day early. He called and said that something had come up and they were able to get here earlier than what was expected.
Response from Ron-Del Floor Service Inc
"Thank you for taking the time to post your review. We really appreciate it. We are happy that you are satisfied with the finished product. It was a pleasure working with you."
Donna U.
Sep 2013
The entire experience was wonderful. All employees were professional. Did an excellent job on the floor. Workers did not leave any mess. Floors look beautiful. Very happy with every aspect of this experience.
Response from Ron-Del Floor Service Inc
"Thank You for your review. We appreciate your business."
Edward H.
Sep 2013
See above ratings. This question is redundant with an overall rating of A.
Response from Ron-Del Floor Service Inc
"Thank you so much for posting a review of our work. We really appreciate your business."
TERRY G.
May 2013
It turned out very well. I am very pleased.
Response from Ron-Del Floor Service Inc
"Thank you for taking the time to post a review. We appreciate your business and are glad you are happy with our service and the final product. We hope we can work with you again in the future."
Patricia M.
May 2013
The floor work was professional and the workers, including office staff, were pleasant.
My only gripe was not being more certain of the times the crew would show up. At first the men would arrive Wednesday morning, then after lunch, then the next day. The actual start time was Thursday at 1:00. Since they could not finish on Thursday, the first coat of polyurethane was not laid until Friday with the second coat on Monday. During this time I had to reschedule activities, take my arthritic dog out over an unfamiliar set of steps, and sleep on the couch for days longer than I anticipated.
My only gripe was not being more certain of the times the crew would show up. At first the men would arrive Wednesday morning, then after lunch, then the next day. The actual start time was Thursday at 1:00. Since they could not finish on Thursday, the first coat of polyurethane was not laid until Friday with the second coat on Monday. During this time I had to reschedule activities, take my arthritic dog out over an unfamiliar set of steps, and sleep on the couch for days longer than I anticipated.
Response from Ron-Del Floor Service Inc
"Hi (deleted member name)... Thank You so much for your feedback, It was a pleasure working with you again.and we really appreciate your continued support. Sorry about the hiccup in the schedule, sometimes in contracting there are unforeseen events that effect it. But as you can see by other feedback that we have received this rarely happens and we do work hard for this not to.occur. We are glad that you are pleased with the work and end result. please fell free to contact us in the future with any maintenance questions or for any additional flooring work you might need. One again Thank You.for your business."
Jessica G.
Apr 2013
The folks at Ron-Del heard our concerns and did a wonderful job refinishing the wood without over-sanding or over-polishing. They did some carpentry around a gas line in the floor to fix a problem spot and even worked around our hectic schedule, rushing the job because we were getting traveling and needed the job done before visitors arrived.
After it was finished, the owner came by to check up on the work and when we indicated the floors weren't quite the right color he immediately did one more coat with a stain which matched the hall wood perfectly.
Price was reasonable, service was fast and polite. Everyone seemed to be very knowledgable. Very happy with the work.
After it was finished, the owner came by to check up on the work and when we indicated the floors weren't quite the right color he immediately did one more coat with a stain which matched the hall wood perfectly.
Price was reasonable, service was fast and polite. Everyone seemed to be very knowledgable. Very happy with the work.
Response from Ron-Del Floor Service Inc
"Thank you so much for your response to our work. We appreciate your business and support."
Katherine E.
Apr 2013
I had several appointments and each time the worker arrived promptly and went above and beyond my expectations.
Response from Ron-Del Floor Service Inc
"Thank you so much for your response to our work. We appreciate your continued support."
Victoria L.
Apr 2013
Was not very neat. Did not arrive on time but about 20 minutes late. Did finally clean up fairly well, though not as clean as it was before they came.
Response from Ron-Del Floor Service Inc
"Thank You for your feedback.. We value it. Responding to your comments, first , we are located approx 1 1/4 hours from your home, we don't work in Houma very much and are not as familiar with the area, so yes we were running a little late on the first day. So no excuses there, we should have compensated for that a little better. Now as far as the dust factor goes, It has been my experience that customers opinions vary greatly on what is a lot of dust and what is not. Some customers think that any dust left over is a lot and some customers think that a lot of dust is only if everything is covered a 1/4" thick with it. We do try to clean up the area as well as possible but it will never be white glove clean when we finish. It is the nature of that type of work. I hope this is a helpful explanation to you as well as other customers who may read this post that may be thinking about a having a sand & finish job performed in their home. We are very pleased that you were happy with the end result of the refinishing job. Always feel free to contact us with any maintenance or other questions you may have. Thank you again for your business. It was a pleasure working with you. Ron-Del Floors"
Adam S.
Apr 2013
The service was great overall! They responded promptly, did everything they said they would do, and were very professional. The floors look great!
Response from Ron-Del Floor Service Inc
"Thank You for your feedback on our work. We are pleased you are happy with the end result.and appreciate your business and support of our company. It was a pleasure working with you. Feel free to contact us anytime."
Elizabeth E.
Feb 2013
Good. I used someone else subsequently as I needed work done quickly and for less cost. OK but not nearly as good as Ron-Del.
Response from Ron-Del Floor Service Inc
"Thank You for your feedback and continued support."
Sandra E.
Feb 2013
The crew arrived on time, were careful with my cabinets, worked diligently, and were professional. I requested my tiles to be replaced on a diagonal and a gentleman with special expertise accomplished the task admirably. A couple of weeks after the installation I asked them to come back and check two tiles which had bumps in them. They returned within a couple of days and fixed the problems. Their attitude seems to be: "We want you to be a happy customer." Everyone in the firm from the person who answers the office phone to the installers take pride in their work, which has made me a happy customer.
Response from Ron-Del Floor Service Inc
"We thank you for your business and support. We are pleased you are happy with the finished product and our service."
Edward M.
Jan 2013
These guys took a while to come and do an estimate. I imagine they are
very busy, because the quality of work was awesome. It was well worth
the wait. Would definitely use these guys again. Used one of those Big
Deal Coupons and it was a great value.
very busy, because the quality of work was awesome. It was well worth
the wait. Would definitely use these guys again. Used one of those Big
Deal Coupons and it was a great value.
Response from Ron-Del Floor Service Inc
"Thank you for your great comments regarding our service and workmanship. We value your feedback and business and we appreciate your continued support of our company. Thank you.... Ron-Del Floors"
Ouida A.
Oct 2012
It went great. A wall was removed in the living room years ago, and whoever filled in the oak flooring where the walls were did not do a very good job. Ron-Del redid their work by removing those boards and replacing them with new ones. What was once an obvious bad patch now looks virtually seamless, like there was never a wall there. Also, there were stains on the wood floors from the previous owners, probably pet stains. I considered letting Ron-Del change those boards, too, but they recommended that we try bleaching out the stains. I am satisfied with those results. This is the second time I used Ron-Del and have been totally satisfied both times (& I'm not easy to please!). Both their repairman and refinishers know what they are doing, and take the time and patience to see that it is done correctly.
Response from Ron-Del Floor Service Inc
"Thank You for your response to our flooring services we performed for you. It was a pleasure to work with you again and we thank you for your continued support. Thank You ... Ron-Del Floors"
Wendy D.
Aug 2012
Great
Response from Ron-Del Floor Service Inc
"Thank you for the feedback of the flooring work we performed for you. It was a pleasure to work for you and we really appreciate your support of our company. ."
Michelle B.
May 2012
It was work I had him contracted to do prior to the hurricane. Prices went sky high after the hurricane. He kept the quote the same after the hurricane. They do excellent work. They're known around the country for their wood flooring. Their work is perfection. They agreed to do it for the price they originally quoted.
Response from Ron-Del Floor Service Inc
"As you know, we have worked for you several times over the years. we really appreciate your continued support of our company and we are very pleased you have been happy with the results our work each and every time... Thank you again.. Ron-Del Floors"
Penelope L.
Apr 2012
They are wonderful and they do a fantastic job. Everyone needed them after the hurricane so we had to wait quite a while. I would absolutely use them again in the future.
Response from Ron-Del Floor Service Inc
"Thank you so much for taking the time to post your comments. We really appreciate your continued support over the years.. Thank You... Ron-Del Floors"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ron-Del Floor Service Inc is currently rated 4.7 overall out of 5.
Ron-Del Floor Service Inc accepts the following forms of payment: CreditCard
Yes, Ron-Del Floor Service Inc offers free project estimates.
No, Ron-Del Floor Service Inc does not offer eco-friendly accreditations.
No, Ron-Del Floor Service Inc does not offer a senior discount.
No, Ron-Del Floor Service Inc does not offer emergency services.
No, Ron-Del Floor Service Inc does not offer warranties.