I called them up and asked them to look at my roof. They guy charges $125 just to come out. I asked him if he guarantees his work. He said, "Yes. The name of the company is 'Guaranteed Builders'." I asked him this before he came out. My decision to have him come out was predicated by his response that he would guarantee the work. He then came out to take a look at the roof and then said that he couldn't guarantee the work. He ran off into the sunset with my $125. He was very straight-forward. He didn't stay very long. He did give me an estimate. He promised to have one of his guys come back the next day to blow away all the leaves to get a better look at it, but they never showed. He called back 2-3 weeks later. I told him not to worry about it--that I had already found someone else to do the work. I can't work work with anybody I can't trust. I feel like he lied to me. A lot of companies give estimates for free. So, after a while, I just contracted someone else to come do the work for me who actually could guarantee the work.
Description of Work: I have some serious leaking in the back of my roof.
Rating Category
Rating out of 5
value
1.0
responsiveness
4.0
punctuality
4.0
$125
Response from GUARANTEE BUILDERS
Hello, my name is Brett and I am the owner of guarantee builders. I personally met with the member about his metal roof in Louisiana. He called our office for an inspection of his dwelling. He informed me that the roof was relatively new and was leaking. I informed him that the roof should have a warranty from the original contractor and it would be to his benefit to get this resolved with them before incurring any additional cost. I informed him the drive time and inspection fee would be $125 and would become a credit on his final bill if he wanted our company to perform any work on his new metal roof installed by another contractor. Upon the inspection, I instructed him where the errors of installation occurred and conveyed to him that due to these errors, repairs may prevent leakage but no warranty could be given due to the poor nature of construction and the layers of debris (leaves, fallen limbs, and other debris) accumulation. At inspection he verbally agreed for Guarantee Builders and Roofing to perform repairs. Upon scheduling, appointment over the phone later in the week, he told us he found someone else to perform the work on the errors and poor craftsmenship I pointed out to him upon the inspection.
Herb H.
12/2011
5.0
roofing
 + -1 more
Wonderful! Brett Sceroler was courteous and prompt in providing an estimate and describing the job. When I decided to contract with him for the work, he immediately told me the window in his schedule (a few weeks out) where he planned to fit us in. As that time approached, he called to set up the appointment and verify details of the job. He and his crew showed up on the day specified, completed the job by 2:30 that afternoon, and thoroughly cleaned up all debris from the removal of the old roof. He accomodated my last minute addition of an extra plumbing vent and my request for a water diverter over our front steps at no additional charge. The roof looks great, and it was a pleasure doing business with Guarantee Builders.
Description of Work: Complete tear-off roofing job with asphalt shingles. Approximately 1300 square foot house. Hip roof with one valley. Contractor removed old roof, patched one hole where an unused gas exhaust vent had been, installed architectural grade shingles, installed two new ventilator turbines, installed water diverter over front steps, and painted all vents, etc. to match.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing
FAQ
GUARANTEE BUILDERS is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
GUARANTEE BUILDERS accepts the following forms of payment: Check
No, GUARANTEE BUILDERS does not offer free project estimates.
No, GUARANTEE BUILDERS does not offer eco-friendly accreditations.
No, GUARANTEE BUILDERS does not offer a senior discount.
No, GUARANTEE BUILDERS does not offer emergency services.
No, GUARANTEE BUILDERS does not offer warranties.
GUARANTEE BUILDERS offers the following services: Guarantee Builders offers shingle removal and replacement and flat (built-up) roofing membrane installations.
Customers may call our customer service number at 985-345-2156 for services offered and not offered.