Technicians very professional Repair seems to be working

The repair man was timely and performed good work. The cost was not set by him but by sears.

Fixed the problem

He kept saying that it goes by your zip code but he never asked my zip code. Either pay for the repair or get the warranty, I said "You don't even have my zip code", he said "It's either you take the service or you don't" and I said "I don't". I didn't like the way they responded.

Very well. the technician was on time. He was knowledgeable and finish the job promptly. I have a maintenance contract with sears for several of my appliances.

Great. No problems.

The gentleman showed up promptly after calling and letting us know he was on his way. He got there, helped us take care of the problem, ordered an extra part for us and collected the invoice and left promptly. He was very clean and neat, answered any questions we had, left the space as he found it. Great experience. Would use again.

unknown

It went well!

Still waiting. I will never do any business with Sears in the future.

Things worked out great. They were very reasonable and I will use them again if needed.

It didn't exactly go well. It is as if the guy that came out didn't know what he was doing. He didn't diagnose it well. He didn't check anything else. He only changed the ice maker but ignored the control board which was the real problem. I ended up buying and changing it myself. The only thing that went well was that they were responsive enough to come out. I would not use them again

It was ok. The guy took care of the problem, but he told me I would have to leave it off for 24 hours to be completely done. They were able to troubleshoot the problem and correct it for the most part.

They have been very well. We had to order the door and it was the more expensive and it seemed the labor was like a $100 and the door was 400. So the labor was a fair price. They rescheduled it twice.  It was done quickly and the man cleaned up and took all the trash which is important to me. He behaved in a professional manner, he was clean, he didn’t smell bad and he looked like a normal everyday person.

It went okay. They said they were not able to fix the issue. They said it was about the compressor that needed replacement.They were very nice and cordial. I have used them in the past. I would use them again.

It went well. The service was great but the price is to high.

The technician explained to me this happen from time to time. It did not take long and was very please. Thanks!

Did not show up after I took a day off of work. Refused to come out when I told them they missed my appt. Never again!

unknown

That was the package they advertised and so I thought it might be a good idea to have them come out and just make sure I didn't have any leaky hoses or anything like that. I wasn't crazy about it. I was quoted a price over the phone. However, when the installer came out, he said, "Well, that's not the right price. You're going to have to accept some other price and then you can go back to Sears with it." I was in the middle and it was like, "Okay, let's just go ahead, get it done." So I said, "Alright, go ahead and put it in and then I'll get with Sears." When I called them back, they said, "No, you're right, you were quoted this correct price. We'll give you a credit." I said, "Okay," but then, the credit never came. Then I called again and they said, "We're really sorry." They kept transferring me around and finally they said, "I'm really sorry, but whoever quoted you that price, that wasn't the right place. So, we're going to have to charge the price the installer charged," and I said, "Well, they quoted me," and she said, "I know, I see it right in your files, but they were wrong." Finally, when I got really upset, she said, "Well, we'll give you a store credit," like I was ever going to shop at Sears again. So the price that I was quoted, I accepted, the price that they said was truly correct, I would never have paid. What he did was okay. But, immediately he said, "Well, I can't do this and that." I said, "Well, I want to make sure that I don't have leaky hoses because that's my biggest concern. I'm in a condo and if I have a leaky hose, it could cost me a lot of money." That's one of the things they advertised, "Get this done because it could be so much more expensive if you get a leaky hose and you don't know." He said, "Yeah, well I can't go around pulling your stuff out. I'm not going to do that. I'll try to peek and take a look. But I can't really do much more than that." So he was already backing way way off the service that they had advertised. He did a perfectly nice job with my dishwasher and he did sort of peek in there and say, "Yeah, I guess the hoses look okay from here." So I was not really impressed. I would never ever ever use them again. Then there was a lot of time spent trying to sell me a five year contract and he got some guy on the phone. So it was like for only 500 and so much dollars, I would be saved from leaky hoses. The guy came out when they said he would, he kept the appointment. On the other hand, it was one of these, "Well, I can't use your credit card because my WiFi is out. The only WiFi I can use is from my truck and it's not working." So I had to give him a check. It was the most unprofessional thing I've ever run into. It was just a joke. I've had a lot of vendors come into my house, I've never had anything that was quite so mediocre. He was a nice guy. I would never have hired him, but he did a decent job of cleaning my dishwasher. He wasn't given a whole lot of tools to work with.

unknown

unknown

unknown

.