Acadian Windows and Siding LLC

We purchased the home in late November 2012 and quickly knew we needed new windows. We had two bids and decide to go with Acadian Windows. Salesperson was courteous and polite and the install crew was quick. Overall, we are happy with the quality of windows. Furthermore, energy costs and outside noise have been substantially reduced.

I called three separate companies to receive a free estimate for replacing all of the siding and windows for my house. Of the three Acadian was the only company who could send someone out to meet with me after 6p.m. When I got off, The production manager Neil was waiting at my home when I pulled up and we then proceeded to the house to see the property. His knowledge of the products was exceptional and his demonstration was by far the best. When he left he actually encouraged me to shop around, knowing he was the first company I met with. The next company said the latest they would meet was at 5 so I requested to leave work earlier so I could meet with them. I arrived at my home at 5:04 p.m. And he had not arrived yet, so I called there offices and they were closed. I went inside and waited for another hour and a half until I realized this was a no show and a no call as well. The next day on my break I called there offices and the lady who answered the phone explained that it was told to me that there is always the potential the other appointment could run long and the salesmen were not required to call for rescheduling. Any way even though after that experience I didn't want to , I still needed another quote so I could at least compare with Acadians. There only appointment was a week later on Saturday afternoon so I took it. There customer service was much more pleasant but there price was much higher. In addition I compared the energy efficient specs for there windows and Acadians was much better. One last thing on this was that they didn't have the color of vinyl siding that my wife and I wanted to go with. So we got the deposit into them and they processed our order. Much to our surpirse we received a phone called 8 days later coordinating an install date. I wasn't even prepared at work to do this yet because I was under the impression this process took weeks not days. Next they began the job. The lead installer called me 30 minutes before they arrived and the 2 man crew showed up promptly at the time I was told they would . Rob greeted me and introduced me to his helper and told me a brief description about what they were going to do and how long this would take. They arrived at 8 , began work by , 8:20, and were cleaning up at 2:15. I was almost in disbelief how fast all 17 windows were removed and replaced. Next Rob explained the do's and donts of the next 24 hours , walked around my home loooking and pointing out every window unit, and brushed over the paperwork in my folder. I then received a phone call from There office manager and page by page he discussed my paperwork. He thoroughly explained how to register my warranty and what the lifetime warranty covered. I then sent Rob the installer on his way with the final payment for the windows portion of the job. The next day was much of the same. This time it was Brian and he called me when he was in route as well . Brian with his four helpers took 3 days to put all the siding soffit and fascia on my home. The 3rd day they were finished by about 2. Craig showed up while the workers were cleaning up the work area he did a final walk through with me. He then asked me for input on how this experience could have went better and I couldn't think of anything. The next day I received another phone call from there office manager asking how the job went and asked for any way the job could have went better, and I still couldn't think of anything. I would recommended Acadian windows to any and everyone looking to have work done. From start to finish I could not have asked for better service and We are getting a patio cover installed by them when summer comes around. I personally want to thank all of the workers and office people for the complete makeover to the outside of my house. -james