Harkins A/C Heating & Controls, Inc

unknown

Will never do business with Harkins A/C ever again. Literally been a nightmare dealing with this company and they only care about your money. From workers showing up 2 to 3 hours late and canceled appointments with only a 1 to 2 hour notice. Just very unprofessional and didn't even remotely care about my precious time of having to take off from work. Owner Mr. Adolph told me he would take care of everything and don't worry about anything at all but around 3 weeks later after this subpar vent was put up, wrote me a letter saying I owed them money. Still not happy with this vent because it doesn't blow as cold as my other vents so now I have to pay more money for another AC company to fix their mistakes. Installers came to install ductwork/ac vent in July but told me I had to spend more money on getting the register framed. No one told me this in the estimate & never mentioned this beforehand. But how convenient they had a guy who knew how to do the frame work so I had to pay him also. Should of went elsewhere at that point. Then a tech come out to install the duct work & cut the opening for the ac vent but he did a horrible job. Had openings around the vent because he cut it too large. So now they send another guy to patch up the ceiling but he was always late or either said he couldn't make it 1 or 2 hours before the appointment time. A job that should of took 1 day ended up taking an entire week to finish. Me having to leave work early or coming to work later wasn't even acknowledged by this company. The customer service was nonexistent and they only cared about the money when the owner said he would take care of everything & not to worry about anything at all. Even hung up in my face when talking to him(have proof on a recorded phone call). Threatened me about having outstanding debt and putting a lien on my house because Mr. Adolph wanted me to pay full price for a subpar quality job that I'm still not happy with and hiring another AC company to fix their mistakes.

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We have called in two AC units in our home to AHS for service and they sent Harkins out each time.  The first time (kitchen unit) went OK, the tech (Tom) was very professional and appeared to be thorough.  He said they would need to replace a suction line filter and would need to call that in before repair.  He also said our "CFM" was too low for the size of our AC unit and we needed more ducts, vents and another return air.  This would not be covered and was pretty expensive.  I took his advice and asked him to continue with the more immediate repair and we would look into the CFM issue later.  The filter replacement was authorized by AHS and the work was completed by another tech from Harkins (Lionel?).  I asked if this would fix the leak and all Lionel would say was "You are good" and I could tell he wasn't comfortable with me asking and trying to avoid the question.  Everything is working so I didn't press him.  No more was said to me about the CFM by Harkins.
A week later another unit (office unit) in my home is having issues with the thermostat reading the temperature higher than it feels causing the unit to run excessively.  Another call to AHS and another visit from Harkins.  The tech (Jeff) came out, told me he put in R22 in the system, which surprised me because the unit was blowing cold air, just that my thermostat wasn't reading correctly (which he didn't even look at).  Jeff, much like Tom, spent a long time telling me how my second system ALSO had a CFM issue.  Wow, I've got some problems and it's going to be expensive.  OK, fine I'll save money and get that addressed in the future.  Meantime, he leaves and I check the thermostat.  Still reading too high.  Turns out it was a problem with hot air coming in through the wiring hole from the attic and I fixed it myself with some foam filler - $75 bucks for a service call and he didn't fix the problem but instead spent time telling me all the bad things about an otherwise working system.
I'm starting to get suspicious at this point.
Now it is a couple weeks later and BOTH systems have stopped cooling.  I called AHS for the office unit, the one Jeff had "serviced" and they sent him back out.  This time, "Oh, yeah, I found a big old leak in your coil."  Great, let's get it fixed - so he writes it up, again with the verbiage about the CFM issue and leaves.  Two BUSINESS days later (he came out on a Friday, so I'm waiting over the weekend) I call Harkins to find out what is going on and was told "Oh, Mr. Adolph is on the phone with AHS right now, you should know something soon."  Great, but what took so long?
I get a call from AHS about two hours later.  We are sorry, but your claim is denied because Harkins says the CFM issue has caused the coil leak.  WHAT??  I'm not an AC guy but I defy Mr. Adolph Harkins to respond to this and defend that.  The two are not even related (and I called several AC techs to confirm).  So, I kindly asked AHS to send someone out from another company for a second opinion.  They did, and the tech from that company disagreed with Jeff and Harkins.  AHS has now authorized replacement of the coil.  By the way, this AC company found the problem, called AHS right away and had the repair set up and authorized within a few HOURS versus every time Harkins came out it was days.
In the meanwhile, my home office, where I earn a living, is useless to me and I have had to shut off all my computer equipment (which I need to perform my job).
As for the kitchen unit, it stopped cooling about two days later and we are waiting on another AHS AC company - we told them under no circumstances did we want Harkins AC on our property again. 
For what it is worth the office staff answering the phone and dispatching are very friendly and professional.  I never had any problems talking to them.

It was okay. He went up there and checked it out and it needs more work. But I'm waiting on my warranty company.

unknown

Submitted request for service on April 28th and it was finally fixed on May 16th.  I have an American Home Shield warranty, which is practically worthless.  Tech came out on April 30th and said that they would submit the repair to AHS and proceed from there.  On May 5th called Harkins for an update and was told they would check with Mr. Harkins when he came in and then someone would call me right back.  Nope, so called AHS who called Harkins because the repair order was not submitted to AHS yet.  Excuse me...I've been without air for over a week in south Louisiana.  Harkins submitted the order and called to tell me that it would be $535 and is not covered on the warranty.  In addition they would have to order the parts and it would be another week before they could come out to fix it.  I called AHS and asked for a second opinion, they sent another company out who didn't agree with Harkins.  Called AHS and they said that they were sending the order back to Harkins to fix the AC unit, nobody else.  Waited a couple of days to hear from Harkins but didn't, so called again and Mr. Harkins was on the phone, but someone would call me right back.  Nope.  Waited two days and then called AHS to tell them that Harkins would not call me back.  After AHS called them they finally called me.  Came out two days later and fixed it.  Both technicians that came out were very nice and professional. The girl in the office was very nice.

It went very will. Jeff was on time and completed the service in a timely manner. Very professional.

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I'm shocked at all the A ratings this company has--not my experience. I am selling a house, closing in 3 days, and have a AHS home warranty that Harkins is contracted as a HVAC.  I had an attic AC drain pipe that had condensation leaking from it and dripping on to my ceiling causing water marks...the wrapping that was put on it 5 years ago by another HVAC company when the house was built had gotten old and it needed to be re-wrapped...a 10-minute job with easy access.  The drain pipe came off the AC, went into a P-trap connection (as it should) and then connected to a main drain pipe going out of the attic.   Patrick, with Harkins, came out and saw the connection and said--quote "That's not my job...my job ends at the P-trap. You have to call a plumber."  He then charged me the $75.00 warranty fee and left.  I then talked to the plumber AHS assigned (Tiger Plumbing)and they told me that while the plumber did install the P-traps, all wrapping was done by the HVAC guys....they didn't even have access to that type of tape. It had to be purchased at a AC supply store. I almost cried, and the owner agreed they'd do it for me since someone within AHS needed to take responsibility.. Then I called 2 other non-AHS home warranty AC repair companies and the AC supply house just to see whose job they thought it was.  ALL 3 said that wrapping the special tape for condensation on that P-trap WAS definitely the HVAC's responsibility and that Patrick was just lazy and didn't want to do it. They ALL carried that tape and would come wrap it for me., but without being an AHS warranty company I'd have to pay another service fee. Tiger Plumbing then did go to the AC supply house, bought the tape and did the wrapping Patrick was too lazy to do for me, so I could close on the house. It took him 10 minutes. Patrick just didn't want to go get the tape and do his job.  Don't expect Harkins to go out of their way for you. I certainly would not recommend them.  However, I WOULD recommend Tiger Plumbing if you need a plumber.

they did a great job!

Very pleased-immediate results and very professional installation

The response time and and service to our emergency (AC out in July in Louisiana!) was expedient and excellent, as usual. We have a maintenance contract with Harkin's which is very reasonably priced, and the service they provide is beyond measure. We never have to call them to schedule regular maintenance, t hey respond immediately to an emergency, and they are always on time. They are the ultimate professionals when performing their service and let you know they appreciate your business. It's refreshing to do business with a company that respects it's customers and truly cares about the service they provide. I would highly recommend Harkin's for any of your AC/heating work and suggest you try their service contract. You'll never have to worry about your AC/heating equipment again.

Excellent work.  We have kept them on and they have done routine service and preventive maintenance. Recommended them to friends and family

Travis and two others came out on time and were extremely professional, efficient, did all of the work  needed in a timely manner and cleaned up after themselves.  I would use Harkins again in a second if I ever need their help again. I actually plan on using them  for my yearly HVAC servicing.  They are great!

They did a very good job.

Great!  Showed up on time, was very professional and fixed the problem very quickly.  This was the second time I have used this company.  I have never been disappointed so far.  Not the cheapest repair company, but worth the few extra dollars for assuring good service.

See services above

We've used them many times through our home warranty and we really like them. Every time they've come out it's been quick and never an issue. We've asked about other things outside the warranty and we never got the impression that they were giving us BS just to get a job. We like that. Recently we got another a/c service provider sent out for issues with our a/c and it was a disaster and wish we had waiting for Harkins instead.

I've used Harkins for two years now and find them to be incredibly professional. They always call to set up appointments for check-up (if I forget) and then call when the tech is on his way. The techs are knowledgeable and pleasant to have in my home. I've been very satisfied with their work and have had no problems. Unlike some service companies, I've never had to call them back to fix something they should have fixed the first time.

After alerting the warranty company, we received a phone call from Harkins, setting up an appointment. The only time they had was in two days, however, about an hour later, the phone rang again and they'd had a cancellation leaving the tech available and in our area of the city. He found a hole in the heat exchanger, not unusual for a 20 year old furnace. He shut it off, as required by law, and turned the paperwork into the warranty company. Because it was going through them, it was almost a week later until the old one could be replaced. On the replacement day, the tech who had been out earlier, arrived first, to disconnect the old unit and get it ready to be removed. He was joined by a second tech who brought in the new unit and attached it. They did a really good job of installing it and sealing up any possible places which could leak. Originally, they had thought they would need to go up on the roof to replace the whole vent pipe and its cover because the old vent pipe was smaller than the new one. Fortunately for all of us, they were able to make a connection between the old and new, keeping everyone inside and off the roof. This also lowered our out of pocket costs by $300.00. They cleaned up, even sanding the inside of the attic door frame where it had gotten splintered bringing the new one in. This attic entry is low and there's not much room to move things in and out, so they just barely got the new one in. They also removed the old one from the property. Finally, before they left, they gave me a tutorial on how the new one worked.