Fontenot's AC & Heating

Let me preface by saying I have never deemed it necessary to write a bad review of anything, ever! However Fontenot’s actions have effected my entire family’s lives in such a negative way that I can no longer refrain from sharing our story. A few years ago we had Fontenot’s install a new HAVC system, the cost was approximately $12,000. Fast forward to Sept. 2019. My house had been recently placed on the market with my husband already working out of state. I remained here with my 4 children until our house sold. Almost all of our belongings were packed in POD’s. The air conditioner went out so I called Fontenot’s to repair. The technician came out to repair and in the process he exploded water and debris through the bathroom sink connected to the a/c drain pipe. Water flowed over the sink resulting in flooding our floors. Fontenot’s did not lift a finger to assist with mitigating damages. I was told by Fontenot’s that it sounded like a plumbing issue to them and that “the insurance companies will...(at this point the owner bumped his fists together to indicate his insurance would fight ours.)” After months of dealing with insurance and home repairs we were finally able to place our home back on the market which happens to be the same day the “stay at home” order went into place. If Fontenot’s had mitigated the damage my children would not have had to spend 9 months away from their father and we wouldn’t have had to spend thousands to cover PODS storage and additional rent. MAKE NO MISTAKE, Fontenot’s will be great to you while you are paying them thousands BUT DON’T expect them to take responsibility if they make a mistake!!!

The install team showed up on time and did a great job. The final product is working great, and the guys cleaned up after themselves. The job was done exactly how it was proposed to me. We are very happy.