Pool Maids, LLC

THEIR SERVICE IS EXCELLENT. I HAVE USED THEM ON 2 SEPARATE OCCASIONS AND WAS VERY PLEASED WITH THEM BOTH TIMES. THEY ARE VERY INFORMATIVE AND EXTREMELY PROMPT. I WILL CONTINUE TO USE THEM FOR ALL OF MY POOL CLEANING NEEDS AND WOULD RECOMMEND THEM TO ANYONE.

The pool was clear but had quite a large amount of sediment and leaves at the bottom from Winter. The first visit was normal. cleaned by Mark. Service was good. The pool still had a good bit of sediment and at most a few leaves. I asked them to come back and clean again. when I saw the pool, Mark had just left. It was cloudy as expected. Once this settled down, it did not appear to have been vacuumed but brushed as there was nearly the same amount of sediment. I complained about the fact that I had asked for it to be vacuumed. CeCe Dupuis answered my email and informed me that the pool was netted and it had stirred up all the algae at the bottom of the pool. She then told me how she takes care of 300 pools and this was her first complaint. I then emailed her back indicating that there were simply not enough leaves at the bottom of the pool to interfere with vaccuming. I explained that I simply wanted a good cleaning and any good company would want to know if there customers werent happy with what happened so that they could be a better company. She then emailed me back called me a liar and asked me to find another company. I thought they handled my complaint innaproprately. Instead of communicating with me a reason for the issue they simply called me a liar and refused to service me further. although the conversation was cordial its no way to run a business or handle a complaint. While I did have an issue with the vacuuming that was performed; He was knowledgeable and the first cleaning was appropriate.